MINI of Towson

I love the service dept at Mini of Towson! ! I unexpectedly had a flat tire yesterday & they were able to help me that day while I waited. Allan also looked into another issue the car had been ! I unexpectedly had a flat tire yesterday & they were able to help me that day while I waited. Allan also looked into another issue the car had been having, provided me with options & I’ll take care of that later. But I trust these guys wholeheartedly. More

Advisor was very kind. Booked appointment online with a loaner on a Saturday morning. When we arrived were there told loaners were not for basic service, but an exception c Booked appointment online with a loaner on a Saturday morning. When we arrived were there told loaners were not for basic service, but an exception could be made. Asked for pricing on tires, and rear pads. Had to call back 2.5 hours later to get the pricing. When we returned for pick up, the interior fabric and seat was super greasy. We let them know and it was corrected, but still a bit frustrating. More

Excellent car service is all about reliability, professionalism, and customer satisfaction. From routine maintenance to complex repairs, a great car service team provides high-quality workmanship, professionalism, and customer satisfaction. From routine maintenance to complex repairs, a great car service team provides high-quality workmanship, honest recommendations, and prompt attention to every vehicle. With skilled technicians, dependable service, and a commitment to treating customers with respect, you can feel confident knowing your car is in good hands and ready to keep you safely on the road. More

Very good experience here. Mr. Sam was great, polite and patient. Would recommend for buying cars. I had no problem with them, and the deal was also great! Mr. Sam was great, polite and patient. Would recommend for buying cars. I had no problem with them, and the deal was also great! More

Wayne was terrific, as always. There was a little confusion about the pricing, but he cleared that up to my satisfaction. I trust them. There was a little confusion about the pricing, but he cleared that up to my satisfaction. I trust them. More

If you value the safety of yourself and your family, or expect a dealership to stand behind the vehicles they sell, I would very much recommend shopping somewhere else. Having dealt with this dealership b expect a dealership to stand behind the vehicles they sell, I would very much recommend shopping somewhere else. Having dealt with this dealership before it changed ownership, I can confidently say the experience today is nothing like it was under Priority One Automotive. We purchased a 2024 MINI Certified Pre-Owned vehicle with 11,000 miles, believing the certification meant the vehicle had been thoroughly inspected and was backed by a dealership that would stand behind its product. We couldn't have been more disappointed. After driving approximately 1,400 miles, the vehicle began stalling while in motion. It stalled twice while I was in an intersection, leaving both my child and me in an extremely dangerous situation. A vehicle that unexpectedly loses power in traffic is not just inconvenient. It is a serious safety hazard. The dealership has had the vehicle twice. The first repair attempt took a week. The second lasted nearly a month. Each time, we were told they couldn't identify the problem because the computer wasn't storing any fault codes. Rather than providing a solution, we were told to use only Shell V-Power gasoline. We followed that recommendation exactly, and the vehicle continued to stall while driving. Despite the problem remaining unresolved, the dealership returned the vehicle to us knowing it continued to stall in traffic. Predictably, the vehicle stalled again. Even after multiple repair attempts and a recurring safety issue, the dealership has refused to buy the vehicle back or offer a meaningful resolution. Apparently, "Certified Pre-Owned" means very little when a customer is left driving a vehicle that the dealership knows is unsafe but claims it cannot repair. The most frustrating part isn't that a mechanical problem occurred. Any vehicle can develop an issue. It's how the dealership handled it. Instead of taking ownership of a dangerous situation, they repeatedly sent us home in a vehicle they knew could stall in traffic, suggested changing gas stations as the solution, and then refused to make it right when that didn't work. We are now left making payments on a vehicle that we no longer trust to transport our family safely. That is not the level of service or accountability anyone should expect when purchasing a Certified Pre-Owned vehicle. Based on our experience, I cannot recommend this dealership. I hope other buyers carefully consider whether this is the type of business they want to trust with their family's safety. More

I’m guessing we all have feelings about car dealerships, and MINI of Towson has assuaged my lifetime of that angst. Years into owning my second MINI, their service department is what keeps me coming back (t and MINI of Towson has assuaged my lifetime of that angst. Years into owning my second MINI, their service department is what keeps me coming back (though rarely, because my Cooper runs so well). More

A lovely group of folks to do business with but I’m sure now we’re family!! now we’re family!! More

The sales team is extremely knowledgeable and patient. Appreciated Sam Masters advice, skills and humour. It was a very pleasant experience. Appreciated Sam Masters advice, skills and humour. It was a very pleasant experience. More

Loved Justin and felt so comfortable learning about my new mini. He is the reason we ordered our Countryman from Mini of Towson. new mini. He is the reason we ordered our Countryman from Mini of Towson. More