MINI of Towson

Bike Rack Insrtalled After my Mini Fini Bike Rack was damaged in an accident, Mini Baltimore installed a new system from Mini Fini for me. The installation was excellent After my Mini Fini Bike Rack was damaged in an accident, Mini Baltimore installed a new system from Mini Fini for me. The installation was excellent. More

maintenance and repair service Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough not all of them pertained to my reasons for service that particular day and genuinely cared about my vehicle and any concerns I had. My maintenance and repair were completed in the estimated amount of time. When I asked about a particular maintenance issue he honestly advised me that while it could be done at this time, it wasn't necessary and would be costly. More

Purchase of a mini cooper. Mini of Baltimore once again has gone above and beyond! This is the second vehicle we have purchased with the help of Jason Rourk in the past 8 month Mini of Baltimore once again has gone above and beyond! This is the second vehicle we have purchased with the help of Jason Rourk in the past 8 months. Jason went above and beyond to assist us. He knowingly scheduled an appointment with us after his work day was done. He sacrificed time with his family helping us purchase a vehicle to replace one totaled in an accident. We hope to purchase our next vehicle from Jason! More

Fantastic parts staff! Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took th Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took the time to research for parts and find the answers to all my questions. Wonderful experience every time. More

Top Notch Dealership Mini is always very polite and friendly, but not stodgy like BMW. I took my car in because the batery died during the cold, but they didn't try to sel Mini is always very polite and friendly, but not stodgy like BMW. I took my car in because the batery died during the cold, but they didn't try to sell my a new one since they said I am not ready. They did discover a serious problem during my routine maintenance. Since my warranty had expired the month before, they pleaded my case with Mini, and I ended up getting the $3,000 job covered. They gave me a brand new loaner while they worked on my car for a few days. When it was ready, I told them I was worried about driving back in the snow, so they let me keep the loaner for another day. I can't say enough about what a great dealership this is. I am on my second Mini, and I am sure I will buy another when it's time. More

Great experience We bought a new mini countryman this past weekend and worked with Jason Rourk. We couldn't be more pleased with the level of service and the way Jason We bought a new mini countryman this past weekend and worked with Jason Rourk. We couldn't be more pleased with the level of service and the way Jason and the team at Mini of Baltimore treated us. No pressure sales tactics or lengthy back and forth with "the manager". Thank you Jason for a great experience. More

Mini service Mini of Baltimore is a great dealer. My service adviser Allen Rolocut, has always been helpful and knowledgeable. If you need dealer service, I strong Mini of Baltimore is a great dealer. My service adviser Allen Rolocut, has always been helpful and knowledgeable. If you need dealer service, I strongly recommend them. More

Customer Service at its best! The service department at Mini of Baltimore is outstanding. Allen Rolocut and team take the time to explain the service required and to care for custo The service department at Mini of Baltimore is outstanding. Allen Rolocut and team take the time to explain the service required and to care for customers and their cars. More

"Greatest Service with a smile" Everyone makes you feel warm and at home... Mini of Baltimore, (outstanding service!!!)... I will definitely purchase my next mini here, at Mini of Everyone makes you feel warm and at home... Mini of Baltimore, (outstanding service!!!)... I will definitely purchase my next mini here, at Mini of Baltimore.... More

Top Notch Service with a smile Seems like my MINI rarely needs service but when those infrequent maintenance visits do arise I'm happy to visit my service advisor , Allen Rolocut. W Seems like my MINI rarely needs service but when those infrequent maintenance visits do arise I'm happy to visit my service advisor , Allen Rolocut. Without fail he takes care of me and my MINI with a welcome smile. I feel like Royalty when I'm there. Last visit I picked up my car just as the dealership was closing. Despite the late hour he gave me a little lesson, including hand drawn pictures, in automotive engineering as it pertained to to my cars preventative service. That was much appreciated and really above the call of duty. More