MINI of Towson

Richard Thobe was our Advisor for our recent Mini purchase. I gave him our wish list and price range and he found us the perfect car. He was patient and respectful, and seemed to genuinely care abou purchase. I gave him our wish list and price range and he found us the perfect car. He was patient and respectful, and seemed to genuinely care about his customer. His instructional overview of the car was very thorough. After a couple of weeks, he followed up with us via email and phone to see if we had any questions and to make sure we were enjoying the car. Overall, our experience with Richard and this Mini dealership was extremely positive. We will return for our next Mini purchase! More

I found a certified pre-owned JCW Clubman on the Mini of Baltimore County web site. I sent an email requesting more info about the car and then called the phone number a few minutes later. Jeremy Davidson a Baltimore County web site. I sent an email requesting more info about the car and then called the phone number a few minutes later. Jeremy Davidson answered the phone and told me all about the car. Later in the conversation, he mentioned that he had already received a message to contact me. Jeremy's description of the car matched what I had been looking for. I made plans to fly from North Carolina to get the car. Jeremy picked me up at the airport. I didn't see the car in the lot when we got to the dealership. I was hidden in the showroom. Nice touch! I was ready to take it home after the 2nd mile of the test drive. He had mapped out a course that complimented the car's handling abilities. Cheater. When we returned, he introduced me to Richard Allison to complete the sale. The sale was handled professionally and thoughtfully. I was on the road in my "new" mini in no time. The car is running great and is so much fun to drive! The experience of buying from Mini of Baltimore County was such a pleasure. I highly recommend them to anyone considering a Mini. More

Tom is easily the best MINI sales advisor around. I cannot recommend a better person to see when you are looking to purchase a MINI. Having worked with Tom before it was a no brainier to call him again cannot recommend a better person to see when you are looking to purchase a MINI. Having worked with Tom before it was a no brainier to call him again. The level of service provided by Tom and Mark in finance is second to none. Go in and ask for Tom and you will have the single most enjoyable purchasing experience you will ever have. More

Great experience from start to finish. I had already visited several dealerships by the time I went to MINI of Baltimore. In some cases I hadn't even bothered to test drive a vehicle because the salesma visited several dealerships by the time I went to MINI of Baltimore. In some cases I hadn't even bothered to test drive a vehicle because the salesman did something to irritate me and I just walked away. So my expectations were low when I arrived at the Owings Mills MINI dealership. I was about to be very pleasantly surprised. I was cheerfully greeted by salesman Jeremy Davidson. For over an hour I asked about the different models and test drove three cars. Jeremy was great and test driving the cars was a lot of fun. He never tried to sell me a different model or upsell me and he didn't talk incessantly like so many salesmen. I thanked him for his time and left the dealership. I returned over a month later. By then, I had researched the vehicle I was going to get and knew exactly what options and what price I wanted to pay. Jeremy remembered me on sight and greeted me by name. We sat down, went over the options and then he offered me a price within $150 of my target. No need to haggle! No unpleasant negotiations and no "let me talk to my manager rubbish." I ordered the car and left happy. Over the next few weeks, Jeremy kept me informed on where my car was at in the manufacturing/shipping process. When it got to the port we made an appointment for me to pick it up. When I arrived, my car was parked in front and Jeremy was standing by it waiting for me. Nice touch. We went inside and Jeremy introduced me to Tom who would handle the financial paperwork. Before I went to sign the paperwork I purchased a phone adapter and license plate brackets. Then, while I was working with Tom, who had all the paperwork ready for my signature, Jeremy installed the phone adapter and put the license plate brackets on the car for me. Finally, I went out to my new car and Jeremy explained all the features. The whole process was fun and painless. Oh, and my MINI rocks! More

Our most recent visit to the dealership, we met with Alison. She, and the others at this location, are to be commended for their excellent customer service. They displayed professionalism and friendline Alison. She, and the others at this location, are to be commended for their excellent customer service. They displayed professionalism and friendliness above and beyond other dealerships we've dealt with. If you are in the market to purchase a MINI, we highly recommend visiting MINI of Baltimore Co. Alison and the others there will be able to help out and answer any questions you may have. More

The dealership looks hip, I felt welcomed as soon as I walked in, fun, up-bit music is played all the time. They have a very nice waiting area if anyone needs work done on their cars, or loaner cars for b walked in, fun, up-bit music is played all the time. They have a very nice waiting area if anyone needs work done on their cars, or loaner cars for busy customers that can't wait. I just bought my new MINI here, the staff were very attentive and knowledgeable. Even though the price was very hard to negotiate, which I think it's a general MINI dealer policy, I still walked away with a price that I am happy about. More

I was dreading coming to a car dealership and would have preferred a colonoscopy (including prep). But that was before meeting Suki Hinde-Reynolds, the world's best motoring advisor! She made the whole ex preferred a colonoscopy (including prep). But that was before meeting Suki Hinde-Reynolds, the world's best motoring advisor! She made the whole experience fun and relaxing. I can't say enough good about her knowledge, attitude, and skills. More

An OUTSTANDING buying experience!! Tony added so much to the ordering, delivery, follow-up details. He is always available to answer the most trivial questions. the ordering, delivery, follow-up details. He is always available to answer the most trivial questions. More

Jeremy went out of his way to be accomodating in every Jeremy went out of his way to be accomodating in every aspect. This is the first time buying a car was easy and truly pleasurable. We have reccommede Jeremy went out of his way to be accomodating in every aspect. This is the first time buying a car was easy and truly pleasurable. We have reccommeded Jeremy to all of our friends and we LOVE our new Mini! More

Mini of Baltimore County took a dreadful previous experience in a different state and turned it into a dream come true. It was well worth "going the extra mile" to retrieve my perfect mini. Mr. Rol experience in a different state and turned it into a dream come true. It was well worth "going the extra mile" to retrieve my perfect mini. Mr. Roles was reassuring and professional. Soon, I was at ease and relieved. It was a delight to learn the ins and out of my new mini. And I was soon on my way back to upstate NY--top down. Thank you Baltimore Mini. More