MINI of Towson

Toni is great to deal with! Toni was courteous, professional, and helpful every step of the way. His patience was greatly appreciated. Also, this dealership has a perfect waitin Toni was courteous, professional, and helpful every step of the way. His patience was greatly appreciated. Also, this dealership has a perfect waiting area with comfortable seating, a TV so you can catch up on the Baltimore news (ha ha), and refreshments. Perfect! More

Great service My advisor Allen Rolocut was very good to deal with. Great communication and great experience from start to finish. I highly recommend this dealership My advisor Allen Rolocut was very good to deal with. Great communication and great experience from start to finish. I highly recommend this dealership for service of your Mini. More

Allen is the best! Allen Rolocut is excellent to deal with regarding service. Awesome communication, and very helpful when explaining what extra service items might need Allen Rolocut is excellent to deal with regarding service. Awesome communication, and very helpful when explaining what extra service items might need to be completed. I always feel like I can trust Allen with his analysis of service. Also, Mini of Baltimore always offers a loaner car free of charge which is so convenient and they wash your car. Amazing service and always excellent service work! More

Ask for Mr. Rollocut Allen Rolocut elaborated the process of servicing and he helped me saved a trip back for an oil change by performing it in couple of months in advance Allen Rolocut elaborated the process of servicing and he helped me saved a trip back for an oil change by performing it in couple of months in advance. He’s very proactive and empathetic. The reservation staff also was very courteous to give a very convenient time for service More

Amazing staff, great service advisors and quality work. Yoni and staff in Service center are great. They are genuine service advisors and make recommendations for prioritizing service. Since 2006 I have s Yoni and staff in Service center are great. They are genuine service advisors and make recommendations for prioritizing service. Since 2006 I have serviced my car there and enjoy that they Mini of Baltimore have kept my cars driving like it's new. Other dealers tell you they deserve a 10 but the service at Mini of Baltimore is the best. More

Courteous, professional service Yoni Baron is my choice as customer service rep for all future visits to Mini of Baltimore. Timely responses to all my queries and professional, cour Yoni Baron is my choice as customer service rep for all future visits to Mini of Baltimore. Timely responses to all my queries and professional, courteous interaction with the customer. Well done. Regards, Henri Tuthill More

Mini of Baltimore Excellent Service- as always I've had multiple Minis and there are so many multiple reasons I keep buying them. One they're the easiest to park in the city and two the service I r I've had multiple Minis and there are so many multiple reasons I keep buying them. One they're the easiest to park in the city and two the service I receive at Mini of Baltimore County. Yoni Baron is always over the top friendly and attentive and the waiting area is clean and inviting. More

Super Attentive Customer Service I dialed the Mini Service number in my iPhone Contacts and it took me straight to Allen's voicemail. I didn't leave a message as I was hoping to speak I dialed the Mini Service number in my iPhone Contacts and it took me straight to Allen's voicemail. I didn't leave a message as I was hoping to speak with someone directly. I dialed the general number and the receptionist transferred me to Yoni's voicemail, noting that Allen was out that afternoon. Yoni returned my call promptly. However, I had a follow up question and mistakenly dialed Allen's number again. Before I could dial the general number, Allen texted me, addressed me by name, and asked if there's anything he can do to help. He answered my questions immediately. I was so amazed by Allen's attentive response at a time when he was away from the office, in order to promptly meet the needs of a customer! More

Always stellar; superb status. I always ask Service Leader Yoni Baron why his name isn't on the main dealership banner -- it should be! He is one of the primary reasons I am a repea I always ask Service Leader Yoni Baron why his name isn't on the main dealership banner -- it should be! He is one of the primary reasons I am a repeat MINI owner and have been loyal to the brand for more than 7 years. Yoni looks out for me each and every time I have service and stays in touch with information on service specials, options that help improve the longevity of my Countryman's care & feeding. I'm pretty confident that is just the way he works and offers the additional insight to his other customers; but I feel pretty special and lucky to have him on my side. The entire team here is customer-focused and it's always a pleasant experience. Likely will look to MINI of Towson when it's time to upgrade to my next MINI so I hoping Yoni owns the place by then. More

Allenand Yani are the best The service department is great, Allen and Yani are always friendly and knowledgeable. They remember us even when we haven’t been in for awhile. The The service department is great, Allen and Yani are always friendly and knowledgeable. They remember us even when we haven’t been in for awhile. The only reason we continue to go to Mini of Baltimore County is the service writers and service department. More