MINI of Towson

Making the main thing the main thing! My father’s favorite saying was “the main thing is to make the main thing the main thing”. That statement wonderfully represents and epitomizes my My father’s favorite saying was “the main thing is to make the main thing the main thing”. That statement wonderfully represents and epitomizes my recent visit to MINI of Baltimore County and the incredible customer service experience I enjoyed with Allen Rolocut. Everybody has that auto service episode they would like to forget—the kind where the service advisor is half-listening and gives you every indication that he has no real interest in your problem, and he’d be perfectly happy if you’d just leave and go somewhere else. I knew from my first telephone conversation when I set up the appointment with Allen that he was totally on top of his game. He took great care to completely understand the issue I was having with my MINI. He was extremely accommodating in setting up the appointment on the day and time that worked best for me. Once everything was set I immediately received an email confirming everything that had been discussed and scheduled. Once I arrived at the dealership Allen took control of everything and I just had the feeling that I was at the right place and I was entrusting my MINI to the right people. Inasmuch as I waited while the repair was being made, Allen came by every few minutes to update me on the progress being made. About thirty minutes into the appointment Allen explained what the problem was and indicated that repair might be covered under warranty. He said he would make every possible effort to see if that was a viable possibility. I was intrigued to hear that, but reminding myself that my MINI is a 2013 model with 54,000 miles on it, I was not optimistic that such a thing would be even remotely possible. I should probably say here that the issue involved my front passenger airbag—an absolute essential repair as far as I am concerned. In another few minutes Allen returned to inform me that the repair would in fact be covered under warranty, labor included. As elated as I was over a totally unexpected blessing, my lasting impression was the incomparable customer service Allen provided. His professionalism, the personal attention he provided, and his obvious interest in my MINI (and my safety) will not be forgotten. I am a MINI-for-life guy, but now I am also a MINI of Baltimore County guy. Oh, by the way, did I mention I live an hour and a half away in Pennsylvania? Yeah, there’s another dealership a few miles closer, but as far as I know Allen doesn’t work there. But if he ever does..... More

Service Champion and Brand Ambassador When I think of a service champion, I think of Allen Rolocut. He went above and beyond in delivering an exceptional service experience--showing that When I think of a service champion, I think of Allen Rolocut. He went above and beyond in delivering an exceptional service experience--showing that he cared about my situation while also showing how he valued the business relationship that I bring to MINI as a loyal customer of more than 8 years. Every interaction with Allen was friendly--helpful and positive. In my book, good customer service means meeting expectations- but excellent customer service means exceeding them (and that's what Allen did). He delivers for the customer and is a real asset to what the MINI brand represents. More

Mini Service I have been taking my Mini to Allen Rolocut for probably 8 years. He is the definition of professional and every time I get my car back it runs like n I have been taking my Mini to Allen Rolocut for probably 8 years. He is the definition of professional and every time I get my car back it runs like new. He always goes above and beyond for the customer in detail explaining the issues and if there is a warranty repair he is always upfront about it. Thanks Allen. More

Mini Service It is always a pleasure to deal with Mini of Baltimore for my car service. Allen Rolocut provides a personal and professional interface that makes th It is always a pleasure to deal with Mini of Baltimore for my car service. Allen Rolocut provides a personal and professional interface that makes the experience enjoyable. More

"Always Excellent Dependable Service" I have been relying on the MINI of Baltimore Service Group for over six years to maintain my two Mini Coupes. I would like to thank Yoni Baron and eve I have been relying on the MINI of Baltimore Service Group for over six years to maintain my two Mini Coupes. I would like to thank Yoni Baron and everyone at MINI of Baltimore for always providing me the best possible service and always taking the time to explain the service being performed on my Minis. I have absolute confidence in Yoni's expert service advice and his Mini Cooper expertise. There is no other MINI Cooper dealership that can compare with Mini of Baltimore. Thanks again Yoni for all you help! More

Super helpful and friendly This was my first service visit to MINI of Baltimore. Yoni was great to work with, and I really appreciate that there are service appointments availab This was my first service visit to MINI of Baltimore. Yoni was great to work with, and I really appreciate that there are service appointments available on Saturdays. More

Extremely Polite & Courteous The best at being customer sensitive. I have purchased cars for many years, There was an slight concern that I raised to the dealership and without he The best at being customer sensitive. I have purchased cars for many years, There was an slight concern that I raised to the dealership and without hesitation it was addressed immediately. I know from my past experiences this would have been very costly, but Allen Rolocut and Collin Fox worked it out. Amazing! My first Mini experience was awesome, certainly will share this with my business associates. Nate More

As always, excellent. Yoni Baron and the whole service crew make every experience a joy. They are all courteous and professional. They go out of their way to make what ca Yoni Baron and the whole service crew make every experience a joy. They are all courteous and professional. They go out of their way to make what can be painful drudgery ("my car is broken!) into a pain-free visit with caring, sensitive professionals. They know their product and care about their customers. More

Excellent Service Review To whom it may concern. I would like to commend your staff on their professional, courteous service. I especially would like to single out Yoni Ba To whom it may concern. I would like to commend your staff on their professional, courteous service. I especially would like to single out Yoni Baron. He always greets you at the door with a smile and a kind word. He takes care to make sure that warranties and such are current and applicable, and keeps you up to date with the service of the vehicle (what is the problem, how long it will take to repair, the expected cost, etc.). I also like the way the treats you like a friend, not just a customer, and have observed this behavior with everyone he helps.. This is in large part why we have purchased four vehicles from Mini of Baltimore County. Regards Leonard Eremento More

Service that will exceed all your expectations! I would like to commend Yoni Baron and everyone at Mini of Baltimore for always going out of their way to provide me the best possible service. Yoni a I would like to commend Yoni Baron and everyone at Mini of Baltimore for always going out of their way to provide me the best possible service. Yoni always takes the time to clearly explain the service being performed on my car and goes out of his way to ensure I am kept updated during the service process. He truly cares for customers and their cars. I have absolute confidence in his expert service advice and his Mini Cooper expertise. There is no other Mini Cooper dealership that comes to close to the service Mini of Baltimore provides. Thank you Yoni for all you help! More