MINI of Towson - Service Center

M]Justar Sparr and the staff are very friendly and supportive. Providing ongoing updates, proof of work and clear expectations. supportive. Providing ongoing updates, proof of work and clear expectations. More

MINI of Towson is great. Their Service Advisors are knowledgeable and explain what needs done and the cost in language the average customer can understand. The Service Techni Their Service Advisors are knowledgeable and explain what needs done and the cost in language the average customer can understand. The Service Technicians are very competent, conducting thorough inspections and following up with work that I have confidence in. More

I was impressed with the service , the personal was great and the waiting is awesome. and the waiting is awesome. More

Got a flat tire on my way to see my mother who had just been admitted to the hospital! Limped into Mini of Towson. Justin was fantastic! He got me a loaner to be able to get to the hospital and my car wa been admitted to the hospital! Limped into Mini of Towson. Justin was fantastic! He got me a loaner to be able to get to the hospital and my car was ready to go when I got back! Thanks Justin for turning a bad situation around! More

My husband and I found it a delightful day trip. Found everyone greeted us with a smile. They were very helpful and explained everything very well. We were very pleased. Found everyone greeted us with a smile. They were very helpful and explained everything very well. We were very pleased. More

Justin is a great communicator and always makes me feel at ease. He explained the issue, solution, and communicated throughout the service to ensure a peace of mind. 10/10 recommend. at ease. He explained the issue, solution, and communicated throughout the service to ensure a peace of mind. 10/10 recommend. More

They were great! I am appreciative of their knowledge and customer support. Not going anywhere else. I am appreciative of their knowledge and customer support. Not going anywhere else. More

My sister and her husband, who live in Connecticut, drove to Maryland for the weekend (Jan 11th & 12th) to celebrate our mother’s 80th birthday. On their way back home on Sunday, they encountered issues with to Maryland for the weekend (Jan 11th & 12th) to celebrate our mother’s 80th birthday. On their way back home on Sunday, they encountered issues with their Mini and arranged to drop it off at MINI of Towson, located at 720 Kenilworth Drive, Towson, MD 21204. They continued their journey home in a rental car. During the week, they worked with Justin at MINI of Towson and were highly impressed with the outstanding service he provided. By Thursday (Jan 16th) the Mini was ready for pickup. My wife and I offered to retrieve the car, but due to traffic, we realized we wouldn’t arrive until 15 minutes after the dealership's closing time. We called MINI of Towson and spoke with Justin, who assured us he would stay late to ensure we could collect the car. When we arrived, Justin greeted us with professionalism and warmth. His willingness to go above and beyond, combined with his friendly and professional demeanor, truly exemplifies exceptional customer service. The outstanding service Justin provided deserves special recognition. More

Clean, organized service office. The team was short staffed on mechanics so it took longer than expected, but the service mgr was very professional about it. The team was short staffed on mechanics so it took longer than expected, but the service mgr was very professional about it. More

Went for regular service and they were very clear and upfront about all work. The video review from the mechanic was excellent. There were no surprises and it took just a few hours to complete all the upfront about all work. The video review from the mechanic was excellent. There were no surprises and it took just a few hours to complete all the service work - much faster than I expected. More