MINI of Towson - Service Center

maintenance and repair service Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough Allen my Service Manager was attentive, thorough, and unhurried at my vehicle check in. He answered all of my questions to my satisfaction eventhough not all of them pertained to my reasons for service that particular day and genuinely cared about my vehicle and any concerns I had. My maintenance and repair were completed in the estimated amount of time. When I asked about a particular maintenance issue he honestly advised me that while it could be done at this time, it wasn't necessary and would be costly. More

Fantastic parts staff! Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took th Eric in the parts department is one of the most patient consultants I've dealt with. I purchased a used Mini and like to customize my cars. He took the time to research for parts and find the answers to all my questions. Wonderful experience every time. More

Top Notch Dealership Mini is always very polite and friendly, but not stodgy like BMW. I took my car in because the batery died during the cold, but they didn't try to sel Mini is always very polite and friendly, but not stodgy like BMW. I took my car in because the batery died during the cold, but they didn't try to sell my a new one since they said I am not ready. They did discover a serious problem during my routine maintenance. Since my warranty had expired the month before, they pleaded my case with Mini, and I ended up getting the $3,000 job covered. They gave me a brand new loaner while they worked on my car for a few days. When it was ready, I told them I was worried about driving back in the snow, so they let me keep the loaner for another day. I can't say enough about what a great dealership this is. I am on my second Mini, and I am sure I will buy another when it's time. More

Mini service Mini of Baltimore is a great dealer. My service adviser Allen Rolocut, has always been helpful and knowledgeable. If you need dealer service, I strong Mini of Baltimore is a great dealer. My service adviser Allen Rolocut, has always been helpful and knowledgeable. If you need dealer service, I strongly recommend them. More

Customer Service at its best! The service department at Mini of Baltimore is outstanding. Allen Rolocut and team take the time to explain the service required and to care for custo The service department at Mini of Baltimore is outstanding. Allen Rolocut and team take the time to explain the service required and to care for customers and their cars. More

"Greatest Service with a smile" Everyone makes you feel warm and at home... Mini of Baltimore, (outstanding service!!!)... I will definitely purchase my next mini here, at Mini of Everyone makes you feel warm and at home... Mini of Baltimore, (outstanding service!!!)... I will definitely purchase my next mini here, at Mini of Baltimore.... More

Top Notch Service with a smile Seems like my MINI rarely needs service but when those infrequent maintenance visits do arise I'm happy to visit my service advisor , Allen Rolocut. W Seems like my MINI rarely needs service but when those infrequent maintenance visits do arise I'm happy to visit my service advisor , Allen Rolocut. Without fail he takes care of me and my MINI with a welcome smile. I feel like Royalty when I'm there. Last visit I picked up my car just as the dealership was closing. Despite the late hour he gave me a little lesson, including hand drawn pictures, in automotive engineering as it pertained to to my cars preventative service. That was much appreciated and really above the call of duty. More

Service Department is the Best All the members of the Service Staff are great. Allen Rolocut is our rep and takes great care to ensure we are satisfied and that our vehicle is deli All the members of the Service Staff are great. Allen Rolocut is our rep and takes great care to ensure we are satisfied and that our vehicle is delivered as promised. He goes above and beyond expectation each and every visit. More

Great Service Visit Mini of Baltimore provides an outstanding experience whether you are buying or servicing your vehicle. Jess Wildasin is a top-notch Service Advisor wh Mini of Baltimore provides an outstanding experience whether you are buying or servicing your vehicle. Jess Wildasin is a top-notch Service Advisor who goes above and beyond to make you feel at ease, keep you informed, and generally make your service appointment worthwhile. More

I drive 2 hours and 100 miles for service.. I drive a long way for good service. I pass multiple dealerships along the way for the service I receive from Jess at this one. As a general manager I drive a long way for good service. I pass multiple dealerships along the way for the service I receive from Jess at this one. As a general manager of several Harley-Davidson dealerships I know good service when I receive it! More