MINI of Towson - Service Center

Outstanding Customer Service!!! They always try to accommodate you even for last minute service appointments. The staff is nice and friendly, the store is clean and organized even th They always try to accommodate you even for last minute service appointments. The staff is nice and friendly, the store is clean and organized even the restroom, and their pricing is competitive. And you can't beat having Cooper come and say hi to you once you get in! :) More

Great customer service Thank you MINI of Baltimore for fixing my car while I was on Christmas break. Everything was taken care of and in a timely manner. Thank you to Jess Thank you MINI of Baltimore for fixing my car while I was on Christmas break. Everything was taken care of and in a timely manner. Thank you to Jess Wildasin for being a great service advisor. I would definitely take my car back to this dealership. More

Jess Wildasin is the man Jess Wildasin is a one of kind when it comes to great customer service. Whenever I need scheduled service done he is there right on the phone ready to Jess Wildasin is a one of kind when it comes to great customer service. Whenever I need scheduled service done he is there right on the phone ready to set me up and scheduled. Jess is a wealth of knowledge. Every time I have a question he is always there with a answer. I can not thank Jess and MINI of Baltimore enough for kindness and hospitality I receive everytime I come in there. Thank you very much, Dave More

Great Service I just want to state that since I purchased my Mini in 2010, I have enjoyed working with the entire staff at this dealership. Though I did not purcha I just want to state that since I purchased my Mini in 2010, I have enjoyed working with the entire staff at this dealership. Though I did not purchase my car from this dealership, it was this dealership that put my car into the best possible condition that the other dealership messed up. Its a pleasure to bring my car in for service, or just stop to ask a question. Your waiting area and the amenities are outstanding. I enjoy walking around and looking at the models on the floor. its amazing to say that I want to keep my car because of the service and the atmosphere Thanks for being who you are. My service tech (Yoni Baron) is also the reason I have kept my car. Mr. Baron is a pleasure to work with. He is a sincere individual who cares about the owner as well as the vehicle. I can call and ask the most outrageous question and he just smiles and answers me in laymen's terms that I can understand. He is a great asset to your dealership as well as to the Mini name for me. More

Always treated like a queen! I love going to MINI of Baltimore for all of my MINI needs. I've always had the best experiences there from buying cars to getting my car serviced. I love going to MINI of Baltimore for all of my MINI needs. I've always had the best experiences there from buying cars to getting my car serviced. Yoni always takes great care of me and my car. His hospitality starts from the time I pull into the service bay. He's always right there to help me out of my car. I highly recommend this dealership for any of your MINI needs! More

Clubman is a smooth operator Whenever I call Yoni to schedule a service appointment, whether I need a loaner or not, he is always polite and informative, even for "minor" things. Whenever I call Yoni to schedule a service appointment, whether I need a loaner or not, he is always polite and informative, even for "minor" things. I had spoken to him about getting yellow fog lights, he noted that Mini doesn's supply them but that I could get aftermarket bulbs that they would install. I got the bulbs, made an early AM appointment, arrived late due to weather/traffic, but was still out in a few minutes in my clean Clubman with its yellow fog lights installed. The coffee's not too bad either. More

tire experience Jess Wildasin met me at the entrance and explained to me what needed to be done . He was very kind and shared with me the choices I had . The experi Jess Wildasin met me at the entrance and explained to me what needed to be done . He was very kind and shared with me the choices I had . The experience was great. Thank you More

Best Service Dept. in Baltimore Had a bumpy start with my mini, but Yoni Baron turned it around. Always great service, without over promising or under delivering - Thanks for taking Had a bumpy start with my mini, but Yoni Baron turned it around. Always great service, without over promising or under delivering - Thanks for taking good care of "Woodhouse". More

What other dealerships aspire to be Reference: 2015 MINI Cooper Countryman S Sales Department: Thank you all for putting the fun back in buying a car again and making the entire p Reference: 2015 MINI Cooper Countryman S Sales Department: Thank you all for putting the fun back in buying a car again and making the entire process an exhilarating experience; before, during and after the sale. Another raging MINIac has been born! Service Department: On January 8, 2015 I had the pleasure of working with Yoni Baron, Service Adviser, at MINI of Baltimore. He once again exuded being the consummate professional along with a vast automotive product knowledge, congenial personality and an accommodating and diligent manner. Yoni truly knows the art of good customer relations and what "service after the sale" should really be! What other dealerships aspire to be...MINI of Baltimore County delivers! More

Best Dealership Ever I am on my second MINI (of Baltimore) and as much as I love the car, I have to admit that it is the service that I receive that matters the most. N o I am on my second MINI (of Baltimore) and as much as I love the car, I have to admit that it is the service that I receive that matters the most. N o matter what happens, or why I have to come in, Yoni makes the experience not just tolerable, but fun!!! I even had to wrap a few gifts once and he brought me tape and scissors!!! I cannot ask for more than a great car with guaranteed great service!!! More