MINI of Towson - Service Center

I was very pleased the service mgr took the extra step of calling MINI to see if they would replace the transmission even though out of warranty. It saved me $5,000. Plus, they were able to get me a loaner calling MINI to see if they would replace the transmission even though out of warranty. It saved me $5,000. Plus, they were able to get me a loaner car which saved me from having to get someone to take me back down which is an hour drive each way. More

Iv'e had four visits and all were "Outstanding". Skip has always been right to the point. I tell friends to go for the car, but the service is what brings me back. I'm in need of a fo "Outstanding". Skip has always been right to the point. I tell friends to go for the car, but the service is what brings me back. I'm in need of a fog light lens, but was told that I had to replace the entire light. Pricy but it's okay! More

Overall, I am very staisified with Mini of Baltimore County. The service reps. are always friendly, professional, honest and accommodating. When an appointment is made, I can request a loaner car whil County. The service reps. are always friendly, professional, honest and accommodating. When an appointment is made, I can request a loaner car while my car is being repaired and this request is always given to me. This is a great dealership to come to! More

Purchased my 2010 Clubman from Mini of Baltimore County in January 2011. Dave was a very friendly salesman, and somewhat knowledgeable (he was fairly new to selling Mini's). This was my very first Mini, an in January 2011. Dave was a very friendly salesman, and somewhat knowledgeable (he was fairly new to selling Mini's). This was my very first Mini, and I got a very good deal on my fairly loaded Clubman which has the New car warranty. Today I had to bring her in for a brake issue, I was greeted by Allen, who checked my Mini in and explained the whole process to me. After about an hour he came to tell me she was nearly finished, she would be washed and I could go. They replaced two rotors, under the warranty terms. While I waited, I chatted with my salesman, Dave, and the very friendly cashier, Sam. I had a "warm and fuzzy" experience. Beyond getting a nice deal on a car, a dealership is only as good as their service department, and this one is TOP NOTCH. I drive an hour to get there, but feel it is totally worth the trip. Their customer lounge is very pleasant and offers a variety of snacks and drinks. During my sale, Michael, the GM, was very informative, and Allison in financial was terrific. I feel this dealership will work very hard to keep their customers happy, and this will go a long way for me!!! More

If you want to feel that your time and business are valued, this dealership is the place for you. Staff you can trust. Service work that will be done right. I've used the competitors for convenience valued, this dealership is the place for you. Staff you can trust. Service work that will be done right. I've used the competitors for convenience -- with poor results. This dealership is worth going out of your way for. More

I purchased my mini cooper in 2009 from Mini Cooper of Baltimore County. In November of 2010, I had to have my car serviced. I was advised that I had a bad clutch and that it was user error. The cost o Baltimore County. In November of 2010, I had to have my car serviced. I was advised that I had a bad clutch and that it was user error. The cost of this repair would have been devistating for me. The manager of Mini Cooper, of Baltimore County (Michael Coleman)came to my rescue. He helped me rectify my problem. He always made feel like a person and not like a number. His help was beyond comparison. I also delt with Claudia DeLeon in the service department. She always had a smile on her face and was always understanding and compassionate. If you are in the market for a Mini Cooper, I would strongly recommend Mini Cooper of Baltimore County. More

I had a problem with my clutch. Although the warantee period was expired by about 2000 miles, this dealer steped up and performed the necessary service and provided a loaner vehicle all at no cost to me period was expired by about 2000 miles, this dealer steped up and performed the necessary service and provided a loaner vehicle all at no cost to me as a goodwill gesture. The manager, Michael Colman called me personally after I had emailed him with my complaint and arranged for the repairs. He also called to see if the repairs were satisfactory to me. I have never experienced such fine service and obvious care for their customers as I experienced with this dealer. I should mention that all was done with utmost courtesy and professionalism. I would highly recommend that anyone looking to purchase a MINI work with this dealer. They truly understand that service after the sale is very important. More

Every time I take my car to Mini of Baltimore County both the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I n the auto service and customer service I receive are exemplary. Claudia has been especially helpful the last few times I've been in. When a part I needed didn't come in when expected, she was diligent in keeping me updated on the status of my repair and when I could get my car. More

Called service department and explained that I had a fluid leak - Claudia answered and suggested that I have the car towed in to be safe (for free). I did not feel that was necessary and did not have t fluid leak - Claudia answered and suggested that I have the car towed in to be safe (for free). I did not feel that was necessary and did not have time to wait for the tow so I headed in. When I arrived I explained to Claudia that I had about 30 minutes before I needed to leave for an appointment and would prefer to wait to see if it was something simple so I would not have to return a loaner later in the day. After 25 minutes Claudia came to me and said she was sorry but they still could not find the leak and they would need to put me in a loaner. She had me out the door in 5 minutes and I was on to my appointment. I was very impressed that I did not have to remind her of my time constraint. In additionn to repairing the leak they also added a dye to my oil and advised a follow up visit so they could easily check to insure the problem was solved. As a final note, I also inquired about intalling a special accessory. After checking, Claudia said they did not have it but if I could obtain one on my own they would install it in about 30 minutes. I thought that was very fair and plan to have the part installed soon! More

Claudia was patient with my non-automotive explanation of my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owne my problem and honest and straight forward with her responses. Often service reps are only interested in their commissions and not about the car owner. She really seemed to care that my problems were solved and was extremely kind in her approach. More