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MINI of Towson - Service Center

Towson, MD

4.8
1,076 Reviews

1,076 Reviews of MINI of Towson - Service Center

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June 19, 2023

Took my Mini in for maintenance. Allen took great care of me. Everyone was very pleasant. Great experience! More

by tombianco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Rolocut
Report | Print
Jun 23, 2023 -

MINI of Towson responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 19, 2023

I drive from western Maryland and they are always nice and helpful. I never feel pressured to buy extra things even though it is offered. Nice people More

by marylandess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE LUBERECKI
Report | Print
Jun 23, 2023 -

MINI of Towson responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 15, 2023

Everyone was friendly and help, they cared about getting the right maintenance for my car. More

by cwipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Jun 22, 2023 -

MINI of Towson responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 15, 2023

Bad communication from first call for service. Service advisor claims call was to call center. I came in for $30.00 losing air in tire. Walked out spending almost $800.00. More

by hiteshew3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknow
Report | Print
Jun 22, 2023 -

MINI of Towson responded

Hello Hitesh, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (667) 308-3846 when you have a chance. Thank you, and we look forward to hearing from you.

June 13, 2023

Thorough and communicative is exactly what I want when having my car serviced. Thanks to Allen, as well as technicians that worked on my car. LOVED the text message with a link to a video walk through o More

by mizztinalouise
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Rolocut
Report | Print
Jun 22, 2023 -

MINI of Towson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 12, 2023

Allan (SA) is the best ! His communication and knowledge was greatly appreciated. Keep up the excellent work Allan and thank you!!!! More

by Cleveland Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Service Advisor
Report | Print
Jun 22, 2023 -

MINI of Towson responded

Hi Cleveland, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 12, 2023

Alan is always super helpful, attentive, and knowledgeable! Gets me in and out for my service in record time! Thanks! More

by kdavi126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Rolocut
Report | Print
Jun 22, 2023 -

MINI of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 06, 2023

Mini of Towson has provided the best service on our Mini Clubman. Assuring we will enjoy for many years to come. More

by branham.will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rolocutt
Report | Print
Jun 09, 2023 -

MINI of Towson responded

Hi Branham, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 05, 2023

Friendly and Informative Staff. My wife and I have going to this dealer for years and we've always had positive interaction , Every thing explained in detail for service and what i More

by Timmyt1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne and Helen
Report | Print
Jun 09, 2023 -

MINI of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 04, 2023

Previous service was performed 7 months ago after only 1000 miles. Expected an oil change but ended up spending $950 for a variety of other “necessary” service. Was also told another $1600 was needed soon More

by G Money
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
Report | Print
Jun 06, 2023 -

MINI of Towson responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (667) 308-3846 when you can so we can address this situation directly. Thank you and have a great day.

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