MINI of Towson - Service Center

Bad communication from first call for service. Service advisor claims call was to call center. I came in for $30.00 losing air in tire. Walked out spending almost $800.00. Service advisor claims call was to call center. I came in for $30.00 losing air in tire. Walked out spending almost $800.00. More

Thorough and communicative is exactly what I want when having my car serviced. Thanks to Allen, as well as technicians that worked on my car. LOVED the text message with a link to a video walk through o having my car serviced. Thanks to Allen, as well as technicians that worked on my car. LOVED the text message with a link to a video walk through of issues that needed addressing, and the recommendations on what to prioritize for service. I'll see you again when I'm back in town in November! More

Allan (SA) is the best ! His communication and knowledge was greatly appreciated. Keep up the excellent work Allan and thank you!!!! His communication and knowledge was greatly appreciated. Keep up the excellent work Allan and thank you!!!! More

Alan is always super helpful, attentive, and knowledgeable! Gets me in and out for my service in record time! Thanks! knowledgeable! Gets me in and out for my service in record time! Thanks! More

Mini of Towson has provided the best service on our Mini Clubman. Assuring we will enjoy for many years to come. Clubman. Assuring we will enjoy for many years to come. More

Friendly and Informative Staff. My wife and I have going to this dealer for years and we've always had positive interaction , Every thing explained in detail for service and what i My wife and I have going to this dealer for years and we've always had positive interaction , Every thing explained in detail for service and what i needed. Took all my discounts i had as well More

Previous service was performed 7 months ago after only 1000 miles. Expected an oil change but ended up spending $950 for a variety of other “necessary” service. Was also told another $1600 was needed soon 1000 miles. Expected an oil change but ended up spending $950 for a variety of other “necessary” service. Was also told another $1600 was needed soon and to start setting aside money for that now. I think we were duped. More

Prompt and courteous service as usual. Waiting areas were clean and comfortable. No surprises or complaints Waiting areas were clean and comfortable. No surprises or complaints More

Alan was an incredible key contact in the service department. He kept me very well informed of the expected schedule and any reasons for delays. department. He kept me very well informed of the expected schedule and any reasons for delays. More

I encountered so many nice people! As someone with minimal car knowledge, Allen did an amazing job helping me understand the issues and how they were going to solve them. As someone with minimal car knowledge, Allen did an amazing job helping me understand the issues and how they were going to solve them. More