MINI of Towson - Service Center

Allen is the best! Allen Rolocut is excellent to deal with regarding service. Awesome communication, and very helpful when explaining what extra service items might need Allen Rolocut is excellent to deal with regarding service. Awesome communication, and very helpful when explaining what extra service items might need to be completed. I always feel like I can trust Allen with his analysis of service. Also, Mini of Baltimore always offers a loaner car free of charge which is so convenient and they wash your car. Amazing service and always excellent service work! More

Ask for Mr. Rollocut Allen Rolocut elaborated the process of servicing and he helped me saved a trip back for an oil change by performing it in couple of months in advance Allen Rolocut elaborated the process of servicing and he helped me saved a trip back for an oil change by performing it in couple of months in advance. He’s very proactive and empathetic. The reservation staff also was very courteous to give a very convenient time for service More

Amazing staff, great service advisors and quality work. Yoni and staff in Service center are great. They are genuine service advisors and make recommendations for prioritizing service. Since 2006 I have s Yoni and staff in Service center are great. They are genuine service advisors and make recommendations for prioritizing service. Since 2006 I have serviced my car there and enjoy that they Mini of Baltimore have kept my cars driving like it's new. Other dealers tell you they deserve a 10 but the service at Mini of Baltimore is the best. More

Courteous, professional service Yoni Baron is my choice as customer service rep for all future visits to Mini of Baltimore. Timely responses to all my queries and professional, cour Yoni Baron is my choice as customer service rep for all future visits to Mini of Baltimore. Timely responses to all my queries and professional, courteous interaction with the customer. Well done. Regards, Henri Tuthill More

Mini of Baltimore Excellent Service- as always I've had multiple Minis and there are so many multiple reasons I keep buying them. One they're the easiest to park in the city and two the service I r I've had multiple Minis and there are so many multiple reasons I keep buying them. One they're the easiest to park in the city and two the service I receive at Mini of Baltimore County. Yoni Baron is always over the top friendly and attentive and the waiting area is clean and inviting. More

Super Attentive Customer Service I dialed the Mini Service number in my iPhone Contacts and it took me straight to Allen's voicemail. I didn't leave a message as I was hoping to speak I dialed the Mini Service number in my iPhone Contacts and it took me straight to Allen's voicemail. I didn't leave a message as I was hoping to speak with someone directly. I dialed the general number and the receptionist transferred me to Yoni's voicemail, noting that Allen was out that afternoon. Yoni returned my call promptly. However, I had a follow up question and mistakenly dialed Allen's number again. Before I could dial the general number, Allen texted me, addressed me by name, and asked if there's anything he can do to help. He answered my questions immediately. I was so amazed by Allen's attentive response at a time when he was away from the office, in order to promptly meet the needs of a customer! More

Always stellar; superb status. I always ask Service Leader Yoni Baron why his name isn't on the main dealership banner -- it should be! He is one of the primary reasons I am a repea I always ask Service Leader Yoni Baron why his name isn't on the main dealership banner -- it should be! He is one of the primary reasons I am a repeat MINI owner and have been loyal to the brand for more than 7 years. Yoni looks out for me each and every time I have service and stays in touch with information on service specials, options that help improve the longevity of my Countryman's care & feeding. I'm pretty confident that is just the way he works and offers the additional insight to his other customers; but I feel pretty special and lucky to have him on my side. The entire team here is customer-focused and it's always a pleasant experience. Likely will look to MINI of Towson when it's time to upgrade to my next MINI so I hoping Yoni owns the place by then. More

Allenand Yani are the best The service department is great, Allen and Yani are always friendly and knowledgeable. They remember us even when we haven’t been in for awhile. The The service department is great, Allen and Yani are always friendly and knowledgeable. They remember us even when we haven’t been in for awhile. The only reason we continue to go to Mini of Baltimore County is the service writers and service department. More

The Best Service Center Ever!!!!! I pass my service day by a few weeks and I reached out to mini to see if I could get a oil change scheduled for the next day Yoni informed me it was n I pass my service day by a few weeks and I reached out to mini to see if I could get a oil change scheduled for the next day Yoni informed me it was no problem he could get me in. When I got there it was so smooth and easy, Yoni thought of everything for me even the battery change of my key fob. More

Best Service Around I use to dread going to have my car serviced. Ever since I started coming to Towson of Mini that all changed. Allen Rolocut has been my Service deale I use to dread going to have my car serviced. Ever since I started coming to Towson of Mini that all changed. Allen Rolocut has been my Service dealer contact and it has never been an unpleasant experience. Allen Rolocut goes above and beyond to make sure my Mini is serviced well. As long as Allen is around I will continue my services with the dealership. More