MINI of Towson - Service Center

Great service The service was great! Allen Rolocut, the Service Advisor, took time to understand the history of the car issue, provided options for repairs and comm The service was great! Allen Rolocut, the Service Advisor, took time to understand the history of the car issue, provided options for repairs and communicated the progress throughout the process. More

Mr. Friendly Allen Rolocut , my service advisor has always been there to assist me , each time I have car issues with my Cooper S Coupe. He’s the man. Allen Rolocut , my service advisor has always been there to assist me , each time I have car issues with my Cooper S Coupe. He’s the man. More

Customer Focused Before I bought my Mini, I would never go to a dealer for service. Now I won"t go anywhere else. Nobody but Mini of Baltimore touches my baby! She is Before I bought my Mini, I would never go to a dealer for service. Now I won"t go anywhere else. Nobody but Mini of Baltimore touches my baby! She is 10 years old and still going strong thanks to them. The service advisors are knowledgeable and honest! They will go the extra mile to ensure that you are happy. More

Mini is my baby Its been 4yrs I have been a Mini and I literally take care of the car like a baby... I work with Yoni at the service center and he is great and does t Its been 4yrs I have been a Mini and I literally take care of the car like a baby... I work with Yoni at the service center and he is great and does take care of the car... He is very polite and straight forward with the discussions... I have met a few really good service associates and Yoni is one of them... More

Worked really hard to find evap leak, OK with modified cars This is an R53 JCW. They worked really hard to find the small evaporative emissions leak after two other garages (and myself) gave up. They also don This is an R53 JCW. They worked really hard to find the small evaporative emissions leak after two other garages (and myself) gave up. They also don't automatically blame any aftermarket parts for the problem. Really nice to work with. More

Alway a good experience The Mini of Baltimore County is the only place I take my mini for service! Allen Rolocut is pleasant, knowledgeable and always accommodating. I. could The Mini of Baltimore County is the only place I take my mini for service! Allen Rolocut is pleasant, knowledgeable and always accommodating. I. could not ask for more! More

Customer service feedback The service was excellent! Allen, the service manager was attentive to details and kept me abreast as they worked on the car! Service Dept did a great The service was excellent! Allen, the service manager was attentive to details and kept me abreast as they worked on the car! Service Dept did a great job! More

Very satisfied customer! I can't say enough good things about the service at Mini of Baltimore County. Allen Rolocut is my service advisor and he is great! Allen knows so mu I can't say enough good things about the service at Mini of Baltimore County. Allen Rolocut is my service advisor and he is great! Allen knows so much about Mini Coopers and he always explains what work needs to be done and why it's necessary. He also reminds me when routine maintenance is due. I wouldn't feel comfortable trusting my car to anyone else. I know that when I take my car in for service, it will be done right. My car is a 2009 and I've never taken it anywhere else for service. The customer service is outstanding! More

Long time satisfied mini customer! Most people feel reluctant taking their cars to the dealer for service and repairs;however, I am a long time customer with this mini service departmen Most people feel reluctant taking their cars to the dealer for service and repairs;however, I am a long time customer with this mini service department and would recommend them to others. Yoni is courteous, professional, and demonstrates excellent customer service! JR More

Yoni Baron has s the best! Best customer service ever! My 2011 mini purrs like a kitten and runs like new! Thanks for taking care and listening to my concerns! My only negati Best customer service ever! My 2011 mini purrs like a kitten and runs like new! Thanks for taking care and listening to my concerns! My only negative feedback is that they didn’t vacuum behind the rear seats! But I can overlook the oversight this time! More