MINI of Towson - Service Center

Professional customer service Allen provided excellent customer service on the recent repair of my Mini Cooper Coupe. The car developed an interior water leak that required filing Allen provided excellent customer service on the recent repair of my Mini Cooper Coupe. The car developed an interior water leak that required filing a claim with my insurance. Allen worked with my insurance adjuster to get everything repaired and get the car back on the road. He made a complex repair relatively stress free. More

Great customer service Have been using mini of Baltimore since 2012 when we relocated from NJ and required service for our countryman. Met Yoni Baron and continue to use hi Have been using mini of Baltimore since 2012 when we relocated from NJ and required service for our countryman. Met Yoni Baron and continue to use his services since. He has been great to work with - scheduling and keeping appointments, thorough maintenance checks of the car - a very efficient operation. Was very helpful when we decided to replace our country man with a new mini clubman. More

Excellence in service Whenever I have a question or my mini requires service, I am confident that Yoni will always go beyond my expectation. He is always courteous, friendl Whenever I have a question or my mini requires service, I am confident that Yoni will always go beyond my expectation. He is always courteous, friendly, and very knowledgeable. He played a big role in my decision o buy another mini. More

Yoni Makes it Easy I have to say I never look forward to having my car serviced, but Yoni Baron actually makes the experience a pleasure. He is warm and welcoming while I have to say I never look forward to having my car serviced, but Yoni Baron actually makes the experience a pleasure. He is warm and welcoming while being completely professional. He was accurate in his estimates of both time and money and made my wait extremely comfortable. Paperwork was handled quickly and I was out the door and on with day. Thanks Yoni! More

Service experience My overall experience has been wonderful and stress free. Yoni Baron has been very professional, considerate and patience in answering all my question My overall experience has been wonderful and stress free. Yoni Baron has been very professional, considerate and patience in answering all my questions. Very happy! More

MINI Owner and Valued Customer Always a friendly staff, willing to help, to accommodate, and to meet service needs. Small lounge to entertain your wait with snacks, water bottles, a Always a friendly staff, willing to help, to accommodate, and to meet service needs. Small lounge to entertain your wait with snacks, water bottles, and magazines/tv. Of course with going to a dealership for service, you are going to pay more, but I do always feel its worth it and not worried about having the issues later down the road. They are even willing to look at your vehicle again after you drive it to verify that everything is good to go. More

Awesome dealership with incredible service representatives. Yoni is always knowledgeable and thoughtful. I called him for some help with questions about tires for my Mini 2011. He asked me to come over and he w Yoni is always knowledgeable and thoughtful. I called him for some help with questions about tires for my Mini 2011. He asked me to come over and he would look at my tires for me. Joni always explains any questions that I need answering with clear and specific details. I appreciate his attention to detail and helpful ideas. I greatly trust his thoughts and helpful assistance whenever I have questions about my Mini. I feel as if Mini of Baltimore treats its customers like family. Joni sure does! He is one in a million! I LOVE my Mini and I LOVE this dealership with the wonderful integrity which people like Yoni display on a daily basis. Thank you! More

customer service extraordinaire Yoni Baron always takes usch great care of me and my car. The get appointments when I need them and the service is efficient. Yoni greets me and tak Yoni Baron always takes usch great care of me and my car. The get appointments when I need them and the service is efficient. Yoni greets me and takes care of me like family! More

You Feel Like Part of the Mini Family I have to say that, in general, no one likes taking their care in for repairs or service, but I've always had a great experience at Mini of Baltimore, I have to say that, in general, no one likes taking their care in for repairs or service, but I've always had a great experience at Mini of Baltimore, and especially with Jonathan (Yoni). Whether it's been 1 month or 8 since my last visit, I'm always greeted by name and with a smile and handshake, and feel like I'm part of the Mini family. Yoni is always so helpful to make sure my experience is as stress-free as possible, explains recommended maintenance items to me, but I never feel pressured to make purchases that aren't necessary. I always take my Mini here for service, even though it's at least a 45-minute drive each way I always feel welcome and well taken care of. More

YONI WINS AGAIN Had an issue with brake pads and was able to call Yoni, get an appt quickly and get my car in and out in a day. Fantastic! Thanks again! Had an issue with brake pads and was able to call Yoni, get an appt quickly and get my car in and out in a day. Fantastic! Thanks again! More