MINI of Towson - Service Center

Excellent Service Thanks MiNi service! They tried their best to help and always smile on face. They provide professional and effective service. My advisor Allen is also Thanks MiNi service! They tried their best to help and always smile on face. They provide professional and effective service. My advisor Allen is also very good. Recommend this place to service your MiNi. More

Best of the Best Although I purchased my Mini in Rockville, The last 4 years MINI BMORE COUNTY has taken care of my car. I have always received the best customer servi Although I purchased my Mini in Rockville, The last 4 years MINI BMORE COUNTY has taken care of my car. I have always received the best customer service I could expect. YONI BARON is my go to guy and he is top notch and a pleasure to deal with. More

My Man Yoni Yoni has taken great care of my 2010 Mini. Great car, great guy, hoping to keep the car well into the climate change, when I will equip it with pontoo Yoni has taken great care of my 2010 Mini. Great car, great guy, hoping to keep the car well into the climate change, when I will equip it with pontoons. More

Yoni Baron The KING OF SERVICE Every time I bring my Mini to be washed or serviced I'm always met with that great Yonii smile I have confidence my Mini is in good hands Ive had Every time I bring my Mini to be washed or serviced I'm always met with that great Yonii smile I have confidence my Mini is in good hands Ive had many BMWs and Mini s but never had a service person make me feel like he cares I would buy another Mini from Mini of Baltimore mainly because of the quality product and the quality of the sevice provided by Yoni More

Another great service As always, my service experience at Mini of Baltimore was excellent. Jonathan Baron always handles service for both my Mini’s, Yoni is always professi As always, my service experience at Mini of Baltimore was excellent. Jonathan Baron always handles service for both my Mini’s, Yoni is always professional yet personal as you can get. The entire service team is great. I bought my second Mini the Paceman here, and been taking my vehicles here ever since I moved to Maryland in 2014 and will not go anywhere else. More

Terrible communication I had the worst experience at Mini of Baltimore County. Amber Jenkins needs to be retrained; her customer service skills are severely lacking. Upon ar I had the worst experience at Mini of Baltimore County. Amber Jenkins needs to be retrained; her customer service skills are severely lacking. Upon arriving for my 10:30 appointment , she informed me that the service department wasn’t busy and that my service appointment would be completed in an hour and a half. After an hour, I checked back in with Amber and she told me that my car hadn’t been taken back for servicing and proceeded to behave as if she was unbothered by my obvious confusion over the situation. No apology was offered to me although she had miscommunicated. Her attitude suggested that she didn’t care about me as a customer at all, to which I requested that she have my car brought out. She continued to behave as if I didn’t matter and that it was okay if I left the dealership unsatisfied. Very disappointed in that experience... please don’t have someone with such a low amount of maturity working with customers. More

Mini of Baltimore gets 5 stars in my book because the service can’t be beat. Jonathan Baron and the service team are always accommodating to my schedule and get my Clu gets 5 stars in my book because the service can’t be beat. Jonathan Baron and the service team are always accommodating to my schedule and get my Clubman in tip top shape! I have been going to Mini of Baltimore for almost 10 years with my 2016 Clubman and my 2009 Mini and am always satisfied with how personable Joni is as well as knowledgeable! More

Wonderful experience today with Yoni Baron I have been having my 2007 Mini CooperS serviced at Mini of Baltimore since relocating here nine years ago. Over the years I have worked with each I have been having my 2007 Mini CooperS serviced at Mini of Baltimore since relocating here nine years ago. Over the years I have worked with each of the service reps. They are knowledgeable, friendly and patient. I have always had an extremely positive experience. Today is a perfect example.....after I left the dealership I lost the screw-on cap to my Mini key holder and all the (many) keys I carry spilled onto the floor of my car. I returned to the dealership to ask Yoni Baron, who worked with me today, if I could get a replacement cap so I could secure my keys. Yoni helped me look for the missing cap and, when we couldn’t find it, he gave me a new Mini of Baltimore (split ring) key ring. Not only that, he insisted on putting all my (MANY) keys onto the split ring. I really appreciate his help today. More

Very professional and super quick service I always enjoy taking my car in for scheduled service at Mini Dealerships. MINI of Baltimore County is no exception. From the moment I parked the car, I always enjoy taking my car in for scheduled service at Mini Dealerships. MINI of Baltimore County is no exception. From the moment I parked the car, I was greeted professionally, the details of the service were explained and when we picked up the car, the continued professionalism remained. Then we traded it in on a 2018 Countryman. :) But the biggest factor in that was knowing we will continue to have excellent and professional service with our new MINI. More

Quick and Professional Service I have been going to Yoni Baron and MINI of Baltimore County with my last 3 MINIs. The service is great! When I walk in I am greeted with a smile and I have been going to Yoni Baron and MINI of Baltimore County with my last 3 MINIs. The service is great! When I walk in I am greeted with a smile and MY NAME!!! (and not just a database quick name reveiw when I pull in, but questions about my family and job). I am always told up front what will be done and a time estimate that has always been very close, if not on the dot. One time there was a delay (30 minutes) and Yoni came out to check on me and apologize and explain the reason for the delay. I was even in a car accident once and called the store for help because I was so shaken up and Yoni had just left for the day but came back to the store to talk me through what to do. People just don't do this kind of thing anymore. My car is always washed and beautiful when I leave! I have never had to return for an issue with any work ever done on my car, and it is the only dealership I have ever gone to where I didn't dread taking my car to. More