MINI of Towson - Service Center

The absolute best customer service! Client sensitive. Service of auto was prompt and timely. Getting the auto serviced at Mini of Baltimore is an absolute pleasant experience. Thanks Yon Client sensitive. Service of auto was prompt and timely. Getting the auto serviced at Mini of Baltimore is an absolute pleasant experience. Thanks Yoni Baron More

Alan Rolocut, Service Manager - The Best! Alan Rolocut, Service Manager at Mini of Towson is without a doubt a breath of fresh air. He is professional, courteous, understanding, responsive an Alan Rolocut, Service Manager at Mini of Towson is without a doubt a breath of fresh air. He is professional, courteous, understanding, responsive and an employee that Mini of Baltimore County should truly value him with the highest regard, More

Top Servuce I bought my Mini at Mini of Baltimore because it had a larger inventory. Even though Annapolis is closer to me I always drive the extra miles to go b I bought my Mini at Mini of Baltimore because it had a larger inventory. Even though Annapolis is closer to me I always drive the extra miles to go back to Mini if Baltimore. This is mainly due to do with exceptional service I receive from Alan Rolocut. He is professional, friendly, and extremely informative. Being in customer service myself I can say he’s one of the best ever. More

Allen Rolocut is the BEST! Allen in service is so smart about the Mini! I would buy another Mini because of Allen Rolocut Allen is not only so smart he is kind and extremely pro Allen in service is so smart about the Mini! I would buy another Mini because of Allen Rolocut Allen is not only so smart he is kind and extremely professional More

Excellent Service Thanks MiNi service! They tried their best to help and always smile on face. They provide professional and effective service. My advisor Allen is also Thanks MiNi service! They tried their best to help and always smile on face. They provide professional and effective service. My advisor Allen is also very good. Recommend this place to service your MiNi. More

Best of the Best Although I purchased my Mini in Rockville, The last 4 years MINI BMORE COUNTY has taken care of my car. I have always received the best customer servi Although I purchased my Mini in Rockville, The last 4 years MINI BMORE COUNTY has taken care of my car. I have always received the best customer service I could expect. YONI BARON is my go to guy and he is top notch and a pleasure to deal with. More

My Man Yoni Yoni has taken great care of my 2010 Mini. Great car, great guy, hoping to keep the car well into the climate change, when I will equip it with pontoo Yoni has taken great care of my 2010 Mini. Great car, great guy, hoping to keep the car well into the climate change, when I will equip it with pontoons. More

Yoni Baron The KING OF SERVICE Every time I bring my Mini to be washed or serviced I'm always met with that great Yonii smile I have confidence my Mini is in good hands Ive had Every time I bring my Mini to be washed or serviced I'm always met with that great Yonii smile I have confidence my Mini is in good hands Ive had many BMWs and Mini s but never had a service person make me feel like he cares I would buy another Mini from Mini of Baltimore mainly because of the quality product and the quality of the sevice provided by Yoni More

Another great service As always, my service experience at Mini of Baltimore was excellent. Jonathan Baron always handles service for both my Mini’s, Yoni is always professi As always, my service experience at Mini of Baltimore was excellent. Jonathan Baron always handles service for both my Mini’s, Yoni is always professional yet personal as you can get. The entire service team is great. I bought my second Mini the Paceman here, and been taking my vehicles here ever since I moved to Maryland in 2014 and will not go anywhere else. More

Terrible communication I had the worst experience at Mini of Baltimore County. Amber Jenkins needs to be retrained; her customer service skills are severely lacking. Upon ar I had the worst experience at Mini of Baltimore County. Amber Jenkins needs to be retrained; her customer service skills are severely lacking. Upon arriving for my 10:30 appointment , she informed me that the service department wasn’t busy and that my service appointment would be completed in an hour and a half. After an hour, I checked back in with Amber and she told me that my car hadn’t been taken back for servicing and proceeded to behave as if she was unbothered by my obvious confusion over the situation. No apology was offered to me although she had miscommunicated. Her attitude suggested that she didn’t care about me as a customer at all, to which I requested that she have my car brought out. She continued to behave as if I didn’t matter and that it was okay if I left the dealership unsatisfied. Very disappointed in that experience... please don’t have someone with such a low amount of maturity working with customers. More