MINI of Towson - Service Center

Great Service Department Jonathan and his team were accommodating to my needs by providing a loaner vehicle and helpful by providing a digital invoice to review prior to discu Jonathan and his team were accommodating to my needs by providing a loaner vehicle and helpful by providing a digital invoice to review prior to discussing needed repairs and authorizing work. Overall, fixing the unknown coolant leak for my Mini Cooper was super easy. More

Impeccable Service I have been a loyal customer of MINI of Baltimore County for the past 5 yrs. Jonathan has always provided 5-star customer service. His professionali I have been a loyal customer of MINI of Baltimore County for the past 5 yrs. Jonathan has always provided 5-star customer service. His professionalism and detailed knowledge of the services are incredible. I never feel pressured into obtaining recommended services. I enjoyed my MINI. So much so, I recently decided to buy a new one. Thanks, Yoni. ...Keep up the good work!!!!! More

Caring Customer Service I always have a positive experience with the service department. It is easy to get appointments and the service advisors are very helpful. Jonathan I always have a positive experience with the service department. It is easy to get appointments and the service advisors are very helpful. Jonathan Baron recently went above and beyond to help me with an issue with my Mini - he is the best! More

Personal service Yoni was a big help as usual. He addressed all our concerns and did so in a timely manner. Thank you. I appreciate your professionalism and genuine in Yoni was a big help as usual. He addressed all our concerns and did so in a timely manner. Thank you. I appreciate your professionalism and genuine interest. Best, Curt and Maddy More

Best Service Representative In Maryland I bring my Mini to the Baltimore dealership primarily because of Allen. He is always very polite and professional. He has taken time to get to know I bring my Mini to the Baltimore dealership primarily because of Allen. He is always very polite and professional. He has taken time to get to know me personally and we have become friends. He is always looking after my best interests and only recommends services that are needed. Trusting your Service Advisor is the number one trait I look for in determining where I take my car to get serviced. Steve B More

i had a wonderful experience ..... ALLEN WAS PROFESSIONAL AND FRIENDLY AND WAS DEFINITELY LOOKING OUT FOR MY BEST INTEREST ..... I WOULD DEFINITELY RECOMMEND THIS SERVICE DEPARTMENT TO ALLEN WAS PROFESSIONAL AND FRIENDLY AND WAS DEFINITELY LOOKING OUT FOR MY BEST INTEREST ..... I WOULD DEFINITELY RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE THAT OWNED A MINI ... More

Mini of Baltimore-Employee Excellence Mini of Baltimore is a great dealership and repair shop because if it’s employees. In my experience, these folks are excellent mechanics, technicians Mini of Baltimore is a great dealership and repair shop because if it’s employees. In my experience, these folks are excellent mechanics, technicians and problem solvers. Employees like Jonathan Baron are exceptional and work with their clients to understand what’s going on with their cars and to ensure they are satisfied with the repairs. More

Road Hazard Help Recent road hazard events brought me into Mini of Baltimore a couple times outside scheduled service visits and Allen Rolocut was able to process my v Recent road hazard events brought me into Mini of Baltimore a couple times outside scheduled service visits and Allen Rolocut was able to process my vehicle and give me a choice of available loaners as required. Allen ensures my Mini gets a complimentary car wash after service is complete which is always a nice touch. Thanks a bunch :) More

Aimed to please.... Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of my vehicle, just a he had promised me when entering the dealership. When a situation arose in regards to my car and a possible delay, Allen went out of his way to accommodate me and see that I had my car as soon as possible. His follow-thru and sense of urgency for the customer is so appreciated!! Well done Allen More

Good service, no hassle for warranty work. Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good customer service. More