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MINI of Towson - Service Center
Towson, MD
1,073 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,073 Reviews of MINI of Towson - Service Center
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September 09, 2018
Service that will exceed all your expectations! I would like to commend Yoni Baron and everyone at Mini of Baltimore for always going out of their way to provide me the best possible service. Yoni a I would like to commend Yoni Baron and everyone at Mini of Baltimore for always going out of their way to provide me the best possible service. Yoni always takes the time to clearly explain the service being performed on my car and goes out of his way to ensure I am kept updated during the service process. He truly cares for customers and their cars. I have absolute confidence in his expert service advice and his Mini Cooper expertise. There is no other Mini Cooper dealership that comes to close to the service Mini of Baltimore provides. Thank you Yoni for all you help! More
by BruceT
Employees Worked With
Alison Cohen, Jeff Testerman, Yoni Baron, Eric Bentz
September 08, 2018
AmaIng service I have been going to Mini of Baltimore for 2 years niece Nd the service is always top notch. Responsive, quick, and work with you on short fuse reques I have been going to Mini of Baltimore for 2 years niece Nd the service is always top notch. Responsive, quick, and work with you on short fuse requests to get assistance. Yoni Baron is a pleasure to work with and is one of the reasons I will be a Mini driver for life. More
by Jmclark93
Employees Worked With
Yoni Baron
September 06, 2018
Service Yoni was very pleasant and helpful when I took my car in for service. Although I went in for an oil change, my car had other plans. Yoni took the time Yoni was very pleasant and helpful when I took my car in for service. Although I went in for an oil change, my car had other plans. Yoni took the time to explain everything, say what was necessary and could wait (due to my finances), and was even willing to show me the problems found. More
by Amber6589
Employees Worked With
Yoni Baron
August 31, 2018
Excellent service I have had my car in for routine service two times and the overall experience was excellent! They were thorough, friendly and accommodating. I recomme I have had my car in for routine service two times and the overall experience was excellent! They were thorough, friendly and accommodating. I recommend Mini of Baltimore! More
by Gayle K.
Employees Worked With
Allen Rolocut
August 30, 2018
Excellence in car care Allen Rolocut is wonderful in every respect. He promised a great deal when my Mini was in very bad shape and came through with every promise to preci Allen Rolocut is wonderful in every respect. He promised a great deal when my Mini was in very bad shape and came through with every promise to precisely what he had indicated. He even agreed to hold onto the car when I was unable to pick it up when it was ready, which, by the way, was exactly when he said it would be. A great outfit and Allen is superb! More
by Jack
Employees Worked With
All the techinicians who worked on the car., Allen Rolocut
August 29, 2018
Prompt, caring service For 4 years and 2 Minis I have been bringing my cars to Mini of Baltimore for service. Allen Rolocut always schedules me promptly, makes sure everyth For 4 years and 2 Minis I have been bringing my cars to Mini of Baltimore for service. Allen Rolocut always schedules me promptly, makes sure everything is taken care of, and keeps me informed during the visit.. He is considerate and makes me feel valued as a customer. He lets me know of any wear issues that may need to be addressed at next year's oil change so I can plan ahead. I trust Allen to keep my cars running smoothly. I also like Mini of Baltimore's clean waiting room area with snacks. If service/repairs are going to take awhile, I find it very helpful and important that Mini of Baltimore provides a free loaner car. More
by MiniLoverTwice
Employees Worked With
Allen Rolocut
August 29, 2018
Exemplary service!! Allen Rolocut and the service technicians at MINI of Baltimore County did everything you'd want them to do - and more. As my Service Manager, Allen ex Allen Rolocut and the service technicians at MINI of Baltimore County did everything you'd want them to do - and more. As my Service Manager, Allen explained all aspects of the service exceptionally well, describing the unique (and complicated) issue that the very capable service technician had ably discovered as part of the vehicle service inspection BEFORE it caused a catastrophic fault, my options going forward for fixing it and considerations - including cost, risk and return on investment - for making my best service decision. Allen was particularly excellent in working out a creative solution for obtaining the best resolution for my best price. After my decision was made, Allen kept me well-apprised of what was happening and how parts availability was affecting the original timeline - and then somehow found more than $600 additional savings on the original quote. As a new service customer at MINI of Baltimore County, I'll trust them for all of my service issues going forward. Love 'em!! More
by Chris
Employees Worked With
Allen Rolocut
August 28, 2018
Excellent Service! I have always had an excellent experience at Mini of Baltimore, especially with Yoni Baron. He is always extremely responsive and is always willing to I have always had an excellent experience at Mini of Baltimore, especially with Yoni Baron. He is always extremely responsive and is always willing to discuss any services my Mini requires and is so kind and professional. I always know my car is in good and capable hands when I work with him! More
by MiniSE
Employees Worked With
Yoni Baron
August 26, 2018
Yoni Baron is the best! Good customer service is rare these days, but Yoni always delivers excellent customer service every time I come in for service. He is responsive with Good customer service is rare these days, but Yoni always delivers excellent customer service every time I come in for service. He is responsive with communicating the status of my Mini and thorough in explaining what was done or services needed in the future. Jonathan always takes good care of me! More
by MiniMom
Employees Worked With
Yoni Baron
August 23, 2018
Outstanding Service by Yoni, Again! I've been a Mini owner for many years and continue to be impressed by the outstanding service from Yoni Baron. While this service appointment was a ro I've been a Mini owner for many years and continue to be impressed by the outstanding service from Yoni Baron. While this service appointment was a routine 60,000 mile service (oil, plugs, cabin filter), I asked Yoni to investigate an issue I had with the front bumper. After I described the issue, Yoni understood what had happened and was able to explain it to me, in non-mechanic terms. Once the maintenance was performed, he had the detail team clean up my mistake and gave me tips on what to do in the future if it ever happened again. Lastly, given the early morning appointment, Yoni is now giving me tips for good Breakfast places!! Turns out that there is a new cafe place next to Mini of Baltimore and it is very good. Talk about Full Service: took care of my car and my hunger!! More
by Paul
Employees Worked With
Yoni Baron
