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Mac Haik Chrysler Dodge Jeep Ram at Katy Fwy.
Houston, TX
44 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Serving Houston, Katy, Cypress, Tomball and Jersey Village.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 44 reviews
December 02, 2022
Terrible service from the service department trying to buy 4 tires. Received a post card telling me I could buy three tires and get the fourth for $1. After calling several times, finally got the righ buy 4 tires. Received a post card telling me I could buy three tires and get the fourth for $1. After calling several times, finally got the right person in service. They ordered the tires for me before Thanksgiving and I never heard from them. I call today and they said "we called you last week but we got a busy signal". I confirmed they had the right number to my CELL PHONE (cell phones don't ring busy). They said my tires were in buy now the promotion expired and I could no longer get the deal. ARE YOU KIDDING ME? They said "no....it is a software thing". Terrible service. Why not allow a customer have the deal 2 days after it expires??? I can promise you they did not get a busy signal when they called me! Terrible service. More
by jackwright2020
Employees Worked With
Jeff
October 27, 2022
Dealership has great pricing but low balled me $6k below other dealerships on trade-in, then manager was too busy to discuss why the value was so low but had his sales team relay "his number is final". Cust other dealerships on trade-in, then manager was too busy to discuss why the value was so low but had his sales team relay "his number is final". Customer service is low quality and if you can afford to be bent over on your trade-in, you'll get a great new car purchase price. More
by MissPerks
Employees Worked With
Melvin
October 02, 2022
Was looking to buy a new gladiator they had online and had listed for the online sales price of $41,996. But when I go in and get my trade valued, they charge over MSRP of $52,510. And give me $16,000 les had listed for the online sales price of $41,996. But when I go in and get my trade valued, they charge over MSRP of $52,510. And give me $16,000 less for my trade than KBBs lower price for trade in. More
by ggskater
Employees Worked With
Mario Martinez
August 17, 2022
Lili Tyler is an honest hard-working Sales Consultant on 8/16/2022 I bought a wonderful used Dodge 2500 heavy duty with a 6.4 Hemi that at first when she showed it to me, I thought she had made a mistake an 8/16/2022 I bought a wonderful used Dodge 2500 heavy duty with a 6.4 Hemi that at first when she showed it to me, I thought she had made a mistake and was showing me a new truck to my delight it was the used truck as it was just as advertised but better. The price was $16,700.00 I had been looking for a couple weeks and everything I found was a disappointment until I met up with Lili by phone the day before and after talking with her, I wanted to go and see the truck about a 200-mile round trip. She was off work the following day but assured me she would take all the time needed if I drove to the dealer ship. Not only did she come in on her day off she reserved the truck so it would not be sold before I arrived the next day. Final result, met her at the set time the next day and everything was better than I could have ever imagined, I have bought probably in excess of 50 vehicles over the last 40 years and I can honestly say without a doubt working with Lili and her team was one of the most enjoyable and simple transactions noting no surprises or pressure and, in the door, to driving home I would say less than an hour total. I am not sure of other sales associates but if you are looking for an honest professional & true to her promises and get the job done person, do not hesitate to call Lili Tyler at Mac Haik Dodge Jeep Ram 713-538-2700 make sure you are working with her as the quality and service for your new car adventure will be an unexpected pleasant one. On my next buying venture, she will be my first and only contact. Keith Livingston Texas August 16th, 2022 More
by keithdownsjw
Employees Worked With
Lili Tyler
August 10, 2022
I'd give the service department ZERO stars if I could. I brought my Cherokee in on a Monday. Unlike when I made the appointment, I was told the car couldn't be looked at until Wednesday and it would be I brought my Cherokee in on a Monday. Unlike when I made the appointment, I was told the car couldn't be looked at until Wednesday and it would be $179 to run diagnostics. I called on Thursday since no one called me and was told my car hadn't been touched but it would be and I'd hear back by 5. I called on Friday since no call back and was told they still hadn't looked at my car. At 4:15 on Friday I got a call that my car was ready but they found nothing. They never diagnosed it. They just let it sit there all week. Communications were terrible. I had always taken my car there for service - but NEVER again. They are the most unprofessional dealership I have ever dealt with. Stay away. More
by Daylite
Employees Worked With
they all suck
June 08, 2022
Called ahead about pricing and trade in value. I was told I would qualify for their advertised price and that they would match my Carmax quote. Once I got there the sales price and trade in were n I was told I would qualify for their advertised price and that they would match my Carmax quote. Once I got there the sales price and trade in were no longer as mentioned on the phone. I drove across town only to be misled. The salesperson was then defensive about me being upset. More
by Pena
Employees Worked With
Zein
December 13, 2021
After terrible experience with another dealer, I was pleasantly surprised by the folks at Mac Haik. Specifically Melvin Jones, my sales rep was friendly, efficient and most importantly honest. I am pleasantly surprised by the folks at Mac Haik. Specifically Melvin Jones, my sales rep was friendly, efficient and most importantly honest. I am very happy I purchased a Jeep Gladiator from Mac Haik CDJR. More
by mark_dillard
Employees Worked With
Melvin Jones
December 07, 2021
Apparently, they have no interest in selling a new car to me. Maybe it was because I am out of state, but something seems sketchy about this place. No response to basic requests for numbers or info. I did no me. Maybe it was because I am out of state, but something seems sketchy about this place. No response to basic requests for numbers or info. I did not continue to inquire because I didn’t trust the salesman. Fortunately, found what I want elsewhere and will buy there. More
by Jeeper
Employees Worked With
Aldeek
