Mac Haik Chrysler Dodge Jeep Ram at Katy Fwy.

Scammers I found a truck online and spoke with Internet Sales employee Nick. He assured there were "no games" and the listed price of the truck is what it woul I found a truck online and spoke with Internet Sales employee Nick. He assured there were "no games" and the listed price of the truck is what it would be offered for when i arrived at the store (no hidden non-qualifying rebates). I informed Nick I had a lengthy drive to the dealership, child care concerns, time off work, and wanted to be sure there were not any surprises which he assured. Upon arrival I was informed by sales employee Irving that Nick would not being helping with the sale. Irving informed the truck I was there to see sold the night before, but of course he wanted to show me other vehicles in the price range. I think it's safe to say the truck listed on the website was never there, but was just a scam to get another customer in the door. Very convenient Nick would not show his face when I arrived in the morning. More

My experience buying a new 2019 Ram “Big Horn” edition truck 1) Ben Rosenthal, my sales rep, was always helpful and never pushy. He listened to me politely and really got what I was looking for. The truck he b 1) Ben Rosenthal, my sales rep, was always helpful and never pushy. He listened to me politely and really got what I was looking for. The truck he brought out for me to test drive during my second visit pretty much had me sold @ first sight. 2) Steven Carrizales, the sales manager on duty who helped us get to a final price, struck me as a straightforward guy from the first. Negotiations proved to be relatively friendly, and felt fair. 3) Delivery and support after the sale were immaculate, so any possible buyer’s remorse I might have been feeling just plain dissipated. 4) The only real “salesy” moment came when I was in the finance office and the subject of an extended warranty came up. I was too tired to make a good decision by then, so instead of continuing to push, they agreed to hold the paperwork until the next morning, so I could sleep on it (and I still got to drive off in my fully gassed up, gleaming new truck). Every day I drive this new Ram truck (previously I owned a solid, but not exciting Toyota Tundra), I fall in love with it a little more. It is roomy, the interior and exterior have a very polished look and feel, the safety features are super cool (and already proving helpful), and the quality of the engineering on the 2019 model reinforces in my mind why this truck is winning Detroit motor show and customer loyalty awards. 500 miles down the road, my initial evaluation is, “So far, so great!” More

Crooked Motives I was a first time buyer planning on purchasing a used, “certified” Jeep. I was planning on trading in my vehicle worth $3000 via Kelley Blue Book. Fi I was a first time buyer planning on purchasing a used, “certified” Jeep. I was planning on trading in my vehicle worth $3000 via Kelley Blue Book. Firstly, they told me that they lost the key to the Jeep, so I was unable to even test drive the vehicle when I needed to. Secondly, when we began discussing finances, they offered me $500 for my vehicle trade in. They said their reasoning was that my vehicle was “unsellable”. After I said that wasn’t true and showed them the Kelley Blue Book price, they quickly came back and offered me $3000. Next, I expected a certified pre-owned vehicle to be in adequate condition, at least. But after taking the Jeep to a third party, non-biased mechanic for a pre-purchase inspection, the mechanic said he wouldn’t even charge me for the inspection because the car was in such bad shape. He said, “If you were my son, I’d tell him not to buy this vehicle, and stay away from this dealership.” Very true! The only warranty on this “certified” vehicle was a short 90 day dealer-issued warranty. No thank you! They probably thought I was a clueless, young, first time buyer who’d be easily swayed into giving them more profit. I felt taken advantage of, and I will not be visiting any more Mac Haik dealerships. WARNING: Stay away! More

Amazing Experience, Can't Say Enough After spending the last two weeks searching for the car I wanted to buy I decided on the Jeep Wrangler Unlimited. I spoke to several different dealers After spending the last two weeks searching for the car I wanted to buy I decided on the Jeep Wrangler Unlimited. I spoke to several different dealers that wouldn't give me a price over the phone and insisted that I come down to play the dog and pony show. I ended up finding a low mileage unlimited I called down and I spoke to Obie. Obie actually wheeled and dealed with me over the phone. He ended up getting his manager Cesar, on the phone. Cesar ended up giving me a pretty good deal and I decided to go come down to the dealership and see if we could close the deal. To be fair, I didn't have the best credit score and they offered me a decent rate in the single digits. I had to go home to get them a paycheck stub and by the time I returned, Cesar informed me that he found a new bank that offered me 2% less on the interest rate.... Who does that? I can't say enough about Obie and Cesar's professionalism. They treated me like a person and it was a win win for both the dealer and myself. I LOVE my Unlimited!!!!!!!!!! More