1) Ben Rosenthal, my sales rep, was always helpful and never pushy. He listened to me politely and really got what I was looking for. The truck he brought out for me to test drive during my second visit pretty much had me sold @ first sight.
2) Steven Carrizales, the sales manager on duty who helped us get to a final price, struck me as a straightforward guy from the first. Negotiations proved to be relatively friendly, and felt fair.
3) Delivery and support after the sale were immaculate, so any possible buyer’s remorse I might have been feeling just plain dissipated.
4) The only real “salesy” moment came when I was in the finance office and the subject of an extended warranty came up. I was too tired to make a good decision by then, so instead of continuing to push, they agreed to hold the paperwork until the next morning, so I could sleep on it (and I still got to drive off in my fully gassed up, gleaming new truck).
Every day I drive this new Ram truck (previously I owned a solid, but not exciting Toyota Tundra), I fall in love with it a little more. It is roomy, the interior and exterior have a very polished look and feel, the safety features are super cool (and already proving helpful), and the quality of the engineering on the 2019 model reinforces in my mind why this truck is winning Detroit motor show and customer loyalty awards.
500 miles down the road, my initial evaluation is, “So far, so great!”