Mac Haik Ford Desoto

Wes Mendoza Brought in company truck with a list of problems. Wes took care of everything and actually answered the phone when I called, was very pleasant, and g Brought in company truck with a list of problems. Wes took care of everything and actually answered the phone when I called, was very pleasant, and got me back into my truck by 5:00 pm the same day. He is a true pro and I will now have the whole fleet serviced there. Great Job. More

No help in obtaining a car rental reimbursement when a car i I have contacted this dealership several times to get a 60 dollar credit for a car under warranty. I received no help from them or FORD Corporate. S I have contacted this dealership several times to get a 60 dollar credit for a car under warranty. I received no help from them or FORD Corporate. Shame in both of these entities. U paud close to 30 grand for my car with the extended warranty. No one will help for a 60 dollar reimbursement. Think about doing business wit these entities before you spend your money. MYbe another compAny will care more about your experience with th. More

Service Dept Stands Behind Their Work First time Mac Haik service dept customer. I recently bought a 2015 F250 for towing a large 5th wheel RV, but the Ford dealer I bought it from is over First time Mac Haik service dept customer. I recently bought a 2015 F250 for towing a large 5th wheel RV, but the Ford dealer I bought it from is over an hour away from home. I scheduled an appt for my second oil change/tire rotation during a small time window I had between RV trips. Just before the appt, a major issue with the truck arose. It turned out that this would require extensive work. John, the Service Advisor, made sure that all the work needed was completed and kept me updated with status and outlook. We left the next day on an RV trip from Dallas to Minnesota during which the F250 developed a diesel fuel leak. Upon arrival in MN, one call to John initiated a process that resulted in a repair by a MN Ford dealer that Scott, the Mac Haik Service Manager quickly agreed to pay for since it was part of the repair done at Mac Haik. I was in/out the same day in MN with $0 out of my pocket because Scott quickly, with no hassle, agreed to work directly with the MN Ford dealership to pay for the repair. I look for high quality customer service with good communication and fair pricing from any service provider. When a hiccup like this happens (especially for a complex machine like an F250 6.7L diesel) I also look for someone who will stand behind the service delivered. John, Scott and Mac Haik delivered outstanding service when I needed it, in both instances. They made a return customer out of me. More

Quick Lane Customer Service Superb. They took care of me explained everything regarding my vehicle and when I return. VERY Happy experience. They got me set up w Customer Service Superb. They took care of me explained everything regarding my vehicle and when I return. VERY Happy experience. They got me set up with their rewards program also explained how it works. Everyone I came in contact with exceeded my expectations. More

preowned I bought a 2008 ford ranger with 96,000 miles on it, really nice looking truck, but looks aren't everything, there was a couple of minor things wrong I bought a 2008 ford ranger with 96,000 miles on it, really nice looking truck, but looks aren't everything, there was a couple of minor things wrong with it and they couldn't fix those right , then I took it in to be fixed and they put a big scratch on it and said it was already there, and they kept it a whole week. I would never recommend them to anyone . I wonder if mr. Mac Haik knows how they treat his customers , or is he in on it. On top of that me and my wife bought a 2014 ford focus and they couldn't match her credit unions interest rate they lied to us about that. More

snakes who lie and cheat and waste your time went to buy a truck prenegotiated internet price, then they secretly upped the price $1500 on the contract. i caught it and became inconsolably furiou went to buy a truck prenegotiated internet price, then they secretly upped the price $1500 on the contract. i caught it and became inconsolably furious. they called the cops to get me out of the showroom. they tried to steal $1500 from me and i get removed by force. the sad sad part is i might have bought it without their snake in the grass crooked ways.... AND i really wanted the xxxx truck. but crooks just can't help being crooks More