Mac Haik Ford Lincoln

Great Service My initial contact in service was Greg. My first impression was his friendly attitude. He was customer oriented, answered my questions, scheduled th My initial contact in service was Greg. My first impression was his friendly attitude. He was customer oriented, answered my questions, scheduled the recall service for my truck and had it ready to pick up when I arrived. Overall, a great service experience. I would like to add that I have had similar experiences with Jessie Mapes. Both employees are assets to Mac Haik. More

Service The young Lady that checked me in and the mechanic were very helpful and very knowledgeable. I was told what the problem was before the work was done The young Lady that checked me in and the mechanic were very helpful and very knowledgeable. I was told what the problem was before the work was done and the cost was reasonable. I will continue to take my 2017 F250 to them More

Terrible and ridiculous The only way my experience could have been worse is if my car had not gotten repaired. I was told the the backlog for diagnostics and repair was 3-5 The only way my experience could have been worse is if my car had not gotten repaired. I was told the the backlog for diagnostics and repair was 3-5 days and that there were no loaner cars available, therefore I had to pay to rent a vehicle since I drive 40 miles one way to work every day. On day six my car still had not even been looked at but at least a loaner car had become available. It took them THREE WEEKS to finally look at my car and only two more days to get the parts and repair it. It just seems to me having a vehicle nearly three and a half weeks is a bit extreme for a two day repair. I could not have afforded a rental car for three weeks, most people can not. I will be hard pressed to ever say anything good about the Mac Haik service department and most likely will take future warranty repairs to a dealership out of town. More

Oil change They were quick to sign me in and finished my oil change fast. No waiting more than 45 minutes . I’ve always get my oil change here with my Ford tru They were quick to sign me in and finished my oil change fast. No waiting more than 45 minutes . I’ve always get my oil change here with my Ford truck. More

F150 red. 2006, out of town customer was treated well The alternator and battery quit on me, needed tepair. I am from Maine and wanted the job done correctly so I came to the dealer. I was given a number The alternator and battery quit on me, needed tepair. I am from Maine and wanted the job done correctly so I came to the dealer. I was given a number for a tow service and that man showed up on time and towed my truck. I was notified by the dealership when it arrived. More

My experience Im happy with the service rep (Greg gets 5 STARS) that handle my service complaint. He was very honest with me and my options. Im disappointed in the Im happy with the service rep (Greg gets 5 STARS) that handle my service complaint. He was very honest with me and my options. Im disappointed in the technicians because they were unable to tell me what was wrong with my vehicle. I have a hybrid vehicle which requires it being brought to the dealership. I've brought it in for the same problem 4 times. The first time I paid $2400. For diagnosing and fixing what I thought was the problem. The codes they recieved from that diagnostic were not written down. So after picking it up the same day I had to it have It towed back to Ford because supposedly they needed to reset a sensor. I've taking it back twice since then, only to be told they couldn't duplicate the problem but yet its still shutting off and showing the same warning light. I was told this last time I needed to replace the transmission which I don't understand why it didn't show the first time. Leading me to believe the first repair was unnecessary or a guess. I don't trust that they know what their doing and it sounds like a guessing game since no documentation of codes were kept from the first visit. Therefore I'm taking it to a ford dealership in Houston for further evaluation. Im now being forced not only to take somewhere else but buy another car because i travel alot for work. Not only couldn't I trust the diagnostic but no loaner was available to allow me to continue to have transportation to work. So because of that I do not feel comfortable using Ford service again nor recommending anyone else.. More

Awesome Bruce and Sean were very helpful. They took the time to answer all our questions. Bruce showed us the different vehicles available. Sean was very help Bruce and Sean were very helpful. They took the time to answer all our questions. Bruce showed us the different vehicles available. Sean was very helpful with the different options and warranties available. We would recommend this dealership to all our friends and family. More

Excellent salesman Salesman, Fritz Boedeker, was awesome. I would recommend everyone to get Fritz for their salesman. Fritz did his job to the T If you visit Mac Haik Salesman, Fritz Boedeker, was awesome. I would recommend everyone to get Fritz for their salesman. Fritz did his job to the T If you visit Mac Haik ask for Fritz. More

Slow and inattentive service The Lincoln service lady wasn’t very helpful and showed frustration at communicating and helping. I had to pay for one day of the rental while waiting The Lincoln service lady wasn’t very helpful and showed frustration at communicating and helping. I had to pay for one day of the rental while waiting for the recalled airbag to be changed. I told her that I didn’t think I had to pay for that. The next day I got a letter from Lincoln about having 7 days from notice to turn in my rental. She gave me 2 days and was charged for the 3rd. I was out of town when notified that parts were in. I took my car on Tuesday and told the service lady that I didn’t have a vehicle to please let me know if it was going to Be done that same day or I had to find another vehicle since I had already turned in the rental per her instructions. i was not notified that my car wasn’t ready. I called at the end of the day to ask about my car. I asked for a loaner vehicle to go home and work the next day. She said she couldn’t help me. I had to demand one by telling her that I didn’t have a vehicle at all. She had to find one for me or find a way to get me home. She finally did and showed frustration when I picked it up and returned the next day. It was just a bad experience over all. I had to wait almost 7 months for parts to be in and then go through this at the end? It was very upsetting. Plus my car was dirty from the mechanics. So careless. More

Purchase & Trade-In Overall a good experience. Trade-In was less than I had hoped for but did the deal anyway. Salesman was patient, nice and thorough. Finance guy was qu Overall a good experience. Trade-In was less than I had hoped for but did the deal anyway. Salesman was patient, nice and thorough. Finance guy was quick and thorough. Sales manager was tough but a nice guy. More