Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

Jeff and the whole crew were amazing. Absolutely the best experience I've had in a long time. I will definitely recommend and return. Absolutely the best experience I've had in a long time. I will definitely recommend and return. More

Always great customer service they treat there customers like family highly recommend anyone to buy car with them like family highly recommend anyone to buy car with them More

No waiting room- not even a chair while I waited on a ride. Intake guy was annoying. The shuttle service drivers were both great. ride. Intake guy was annoying. The shuttle service drivers were both great. More

Awesome customer service from start to finish! One thing they could add is to wash the outside side of vehicle before they return it to customer, as other dealers do... One thing they could add is to wash the outside side of vehicle before they return it to customer, as other dealers do... More

I have a 2020 Jeep Gladiator Overland. Since July of 2021, I have had leak issues. I cannot say enough about the quality of customer service at the Maguire Jeep dealership on Hiawatha Blvd Since July of 2021, I have had leak issues. I cannot say enough about the quality of customer service at the Maguire Jeep dealership on Hiawatha Blvd in Syracuse and, specifically, Dan Marks, the Service Manager. 10 stars is what I give Dan and his team. The problem was very hard to diagnose and required many steps to systematically get to the root cause. Dan most importantly treated me kindly and never gave up. He did not get frustrated with me, nor did he try to convince me to live with leaks. He agreed I paid for a vehicle that I should be able to drive in the rain. Candidly his support was very comforting since the National Jeep Customer Care person (Mercedes- no joke that is her name) tried repeatedly to close my ticket for repair, only offering a few tire rotations/oil changes as consolation for my trouble and suggesting I just accept it leaks. Dan always fought to keep the ticket open despite my miles going over 36k since the issue was raised well before I hit 36k. Dan always offered a loaner and always kept me looped in on progress. He did whatever he could to help me each and every time the National Jeep Customer Care person treated me poorly. While National Customer Care over and over again demonstrated not to care at all that I own three jeep vehicles, Dan showed me at every turn his dealership respected my loyalty to the brand and me as a person who spent good money on this truck. Dan would step in and make it right each time Mercedes tried to steamroll me. He forced them to honor the commitment to fixing my vehicle. He has been a tireless advocate for me and I am very grateful for his efforts. I absolutely highly recommend MaGuire on Hiawatha Blvd for service because of Dan Marks. More

The last time I was in the shop they cracked my oil filter housing and didn’t flag that my brake rotors were complete shot. They also tightened my lug wheel nuts to 150 ft/lb . Then when confronted the filter housing and didn’t flag that my brake rotors were complete shot. They also tightened my lug wheel nuts to 150 ft/lb . Then when confronted they deflected any accountability. The only reason I returned is because I prepaid this oil change. was livid and simply wanted and oil change. But when refused their recommended add ons, David Cornell, my main contact for this visit ignored me upon return, refusing to look at me when I stood in front of him to collect my car. I have been coming to this dodge for 10 years but never again. More

The service dept. is the worst ever. Had my truck for over 24 hours with appt. and never looked at it and then lied about it. is the worst ever. Had my truck for over 24 hours with appt. and never looked at it and then lied about it. More

I haven’t been happy with Beale system in the truck as they appear to corroding very fast. Chris verified that a portion was covered under warranty they appear to corroding very fast. Chris verified that a portion was covered under warranty More

Hourly labor fees are too expensive. The work on my car was explained to be very labor intensive yet. Vehicle was completed very quickly. I believe that I was overcharged in hours for th The work on my car was explained to be very labor intensive yet. Vehicle was completed very quickly. I believe that I was overcharged in hours for the work completed on the vehicle. More

xxxx poor customer service rip off service manager not nice did not fix half of the issues that I was having with my van nice did not fix half of the issues that I was having with my van More