Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

Heard ticking, so brought it in. Said they couldn’t find anything, but I still hear a tick. Interior drivers side door handle was broken when I got it back. Having to roll down my wi Said they couldn’t find anything, but I still hear a tick. Interior drivers side door handle was broken when I got it back. Having to roll down my window and open up from the outside in order to get out. Called Thursday evening, left a message, but didn’t hear anything back. No complaint about the personal service itself. Everyone there is really nice. More

The drop off and pickup was an easy process; however, they were late on their promise of when my car would be done. Overall, I had a positive experience and will use them again in the future for work nee they were late on their promise of when my car would be done. Overall, I had a positive experience and will use them again in the future for work needed on my car. More

The service department communicated the problems clearly and the repair was completed quickly. Paperwork was ready when I arrived for pick up. The repair was expensive but at least the process was effici and the repair was completed quickly. Paperwork was ready when I arrived for pick up. The repair was expensive but at least the process was efficient and pleasant. More

Did a great job with the repair but the courtesy car wash was terrible. There was actually dirt all over the bumper. Had to bring it to a car wash. was terrible. There was actually dirt all over the bumper. Had to bring it to a car wash. More

The staff at mcquire jeep of Syracuse always listen to my concerns and follow up on them. They offer great customer service. concerns and follow up on them. They offer great customer service. More

They took there time and investigated the issue after hearing what we said and fixed the problem. Very professional and helpful hearing what we said and fixed the problem. Very professional and helpful More

The absolute worst service I’ve ever had ANYWHERE! My 2020 keep started having engine trouble on a Sunday so I called Monday morning to get my vehicle in, they said we don’t have an appointment until My 2020 keep started having engine trouble on a Sunday so I called Monday morning to get my vehicle in, they said we don’t have an appointment until Friday but bring it in and we can try to get to it sooner, great so I did. On Tuesday they called and said well you require a complete engine tear down and we can’t get to it for 4-5 weeks so you should probably take it to another dealership. When I picked my vehicle up to take it elsewhere after being turned away, the service person pulled it around for me and his exact words were well good luck it’s running pretty tough and hesitated when I said should I even be driving it. Then told me well if you break down you could call roadside service and get it towed. That’s disgusting for a shop to turn away service for one and then have a customer drive a vehicle away that’s unsafe! More

Love the sales & service experience I get leasing with Macguire! Always top notch & Eric helped us out tremendously! Macguire! Always top notch & Eric helped us out tremendously! More

They are always very accommodating. I was in a pinch and need to have work done. I left it with them and they worked it into the schedule. Couldn't have been any more accommodating t I was in a pinch and need to have work done. I left it with them and they worked it into the schedule. Couldn't have been any more accommodating than that. More

This dealership’s service center kept me updated and explained everything so I understood what needed to be done on my Jeep. explained everything so I understood what needed to be done on my Jeep. More