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Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

Syracuse, NY

4.3
798 Reviews

798 Reviews of Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

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August 21, 2020

Took care of the problem with my son’s car. Service was great. Son was very impressed with the kind treatment and attention to detail More

by mswing0668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John French
August 20, 2020

Great service. Quality repairs. Scheduling work was easy and a loaner vehicle was arranged while the work was completed. It was a good experience worth noting. More

by pat.48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Dievendorf
August 20, 2020

My Jeep was in the shop for 3 weeks, I wouldn’t get an update unless I called them myself. They refused to give me a rental. More

by Patricia Oliver
Recommend Dealer
No
Employees Worked With
Jason
Aug 24, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Patricia - Thank you very much for the information. Let me first say that I am very sorry that your repair took so long. Would you mind emailing me at fvanderpool@maguirecars.com and give me some details? I want to check and see if this was a back order parts issue or a different issue that we could have done better with. I am also surprised that you were not offered a loaner car as we have plenty available most times. I want to understand the entire experience so I can help you or any other future customers that visit our store. Please email or call me at 315-521-7315 as I would love to find out more details and help you if possible. Again I thank you for the honest feedback and would like to help. Thank you Frank Vanderpool General Manger

August 19, 2020

I recently had service done on my Jeep Cherokee. They offered me a shuttle to work, much appreciated but I didn’t need it. They quickly diagnosed the problem and called to inform me. The job was done by More

by MISSY26MARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Doherty
August 19, 2020

Always very professional let’s me know what’s going on with my vehicle before and after doing any work on it. Would recommend to my friends and family More

by PLREYNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John French, Brandon Milton
August 18, 2020

I felt mislead by the diagnosis fee as was implied to me that it would be waived if I completed the repair. Also after getting a estimate for a $1400 repair I was asked if I wanted to spend $500 more for a More

by ROSEBIANCHETTI
Price
Recommend Dealer
No
Employees Worked With
John French
Aug 24, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I am very sorry to hear about your experience at our dealership. Let me first by saying that I am very sorry that we did not communicate better in regards to the diagnostic fee. Although diagnostic fees are very common it sounds like we could have been clearer with you. Please call me at 315-521-7315 or email me at fvanderpool@maguirecars.com if you feel there is more that I need to know. I certainly do not want you upset over money. It is way more important to me that you are happy than a bit of money. I will talk with the employee that you dealt with as well to see what we could have done differently. We certainly do not want to threaten anything to a customer but would just like to let them know the manufacturer's requirements regarding the upkeep of their vehicle. Please contact me when it is convenient for you as I would like to talk more. Thank you Frank Vanderpool GM

August 17, 2020

They were very nice and quick at fixing my car. Only issue I had was the guy going around sanitizing spraying. Sprayed way too much. I could taste it through my mask. More

by jr88fn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John French, Brandon Milton
August 13, 2020

Great experience, good social distancing. Service was attentive, and helpful with responding to my concerns and questions. Service was efficiently done while I waited. Pleased with the service za More

by JRLAVAUTE
Recommend Dealer
Yes
Employees Worked With
Louis Valerino, Brandon Milton
August 07, 2020

Excellent service and communication with the service departm The service department is THE MOST IMPORTANT DEPT. They have always listened and showed sincere concern about my questions and worries....I trust the More

by DEB6541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John French, Brandon Milton
August 03, 2020

I have been dealing with Maguire Cars for many years and have had great success. They have always been professional and have developed a good working relationship. More

by DonMiller
Recommend Dealer
Yes
Employees Worked With
John French, Brandon Milton, Thomas Fox, Lindsey Gancasz
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