Maguire Ford Lincoln - Service Center

Loved it! Fit my vehicle right in and got all it needed done. Thank you! Fit my vehicle right in and got all it needed done. Thank you! More

First the good. Called to have inspection and oil service done on an F250 superduty fire department vehicle. The calltaker said that they could take it the next da Called to have inspection and oil service done on an F250 superduty fire department vehicle. The calltaker said that they could take it the next day, get it done that day, and give me a ride back in the morning and a ride down to pick it up in the afternoon. Told to bring the truck in around 8:30 AM. Arrived at 8:15 AM checked in, and was told I'd get a call when it was done. A very nice young man gave me a ride back. He told me to be sure to call for a return ride by mid afternoon since he finished work at 4:30. This part went very well. Now the not so good. By 3 PM there had not been a call. I called down there between 3 and 3:30 for an update, and the gentleman who took my call said that they had not yet started on the truck. I asked if it would be done and he assured me that it would. He said that he would call me when it was done. I asked for a pickup, so I could be there to wait, and was told that it was not possible. The gentleman said he was there until 5:30 and that the sales staff was there until 8. I figured I'd ask my wife to drive me down to pick it up when she got home from work. 5:30 comes, no call. 8:00 comes, no call. Next morning I call down there about 10:30. A young woman said to me "it was done yesterday" and continues on to say "and we talked to someone about it that afternoon". I told her that the afternoon call was me and that their people said that the truck hadn't been looked at. "Not possible" to get a ride. I get one of the chiefs to bring me down to pick it up. We have an account with Maguire. The young woman and the desk claimed that there was no account and that I would have to pay her for the work. My chief was waiting outside, just in case, and I brought him in. The young woman repeated the same thing to him. He went to the manager who confirmed that we did have an account, gave the young woman the number, and explained that since the account was new (?? we'd been going there for years) that it wasn't on the list at the desk. (My chief related that the same thing had happened some months ago -- how hard is it to update a list?) When I got the paperwork, the inspection report said that it had been completed at 2:26 PM the previous day. Even if they were still working on the oil service when I called the previous afternoon the vehicle would have been ready for pickup that day. Mistakes happen, people aren't perfect. But it seems clear that nobody really cared about getting it right. Further, it would have been costless to them say "sorry about the mixup" and it would have been virtually costless to update the list of accounts. Perhaps they have so much work that they don't care about keeping a long time account? I'm hoping that they actually did do the oil service and didn't just turn off the light. I'm afraid that I don't remember the names of the people with whom I interacted. More

Maguire Ford is a class act dealership. I have had nothing but great experiences with the service department. Shelby the service manager has been excellent. I’m new to the area and when I’m I have had nothing but great experiences with the service department. Shelby the service manager has been excellent. I’m new to the area and when I’m ready for a new vehicle they will get my business. More

Outstanding service! It was my first visit there and I was greeted by name. What a first impression that was. Then I entered the cleanest service department I've ever bee It was my first visit there and I was greeted by name. What a first impression that was. Then I entered the cleanest service department I've ever been in and again greatrd by name. The waiting area was immaculate with comfortable seating, a coffee bar and station to use my laptop with wifi. The work performed was completed and the closing transaction was simple. I'm going to make this dealership my desired one for automotive service and needs from now on. I'll probably purchase my next vehicle there. More

Took multiple visits because the wrong parts were ordered. Maguire/Ford would not cover a delaminated door magnet. Not my doing! Claimed I damaged it. Nice way to treat a "valued" customer. Th ordered. Maguire/Ford would not cover a delaminated door magnet. Not my doing! Claimed I damaged it. Nice way to treat a "valued" customer. The communication between service and parts is abysmal. They never called when the parts came in. I had to call and ask each time. Dropped off the van, waited all day for a call, end of the day they say they couldn't do it because the wrong part was received... When the right parts finally arrived (Ordered in November, right parts finally arrived in April, no kidding!) they couldn't fit me in to install quickly. I came down, got the (overpriced) parts and installed them in the parking lot with one wrench. 2 minutes. Sad to say this is not a one-off... What do you do when one dealership owns every make in town? More

Car was ready at a time that they indicated it would be. Car had been washed. Associate was polite. Car had been washed. Associate was polite. More

I had a huge car repair after I hit a pothole and messed up my steering. The service was very knowledgeable, gave an accurate estimate of the work and got it done in a timely manner. They also provided pi up my steering. The service was very knowledgeable, gave an accurate estimate of the work and got it done in a timely manner. They also provided pick up service so that I could leave it overnight. Overall good and friendly service department. More

Wrong mileage entered on my oil change sticker. I get an antifreeze smell when I turn the heat on defrost. Not sure what that’s about. No rental car was available when I had to drive over 50 miles I get an antifreeze smell when I turn the heat on defrost. Not sure what that’s about. No rental car was available when I had to drive over 50 miles to get to the dealership from home. And the complimentary car wash is less than fair. But I was happy my windshield washer fluid was topped off. More

Fast efficient and friendly. Also clean dealership !! Service area clean, advisors are very helpful , knowledgeable Also clean dealership !! Service area clean, advisors are very helpful , knowledgeable More