Maita Chevrolet - Service Center

Awesome I had an appointment for oil change. Early. I was pleasantly surprised, I done within half hour of technicians starting time. As always, great ser I had an appointment for oil change. Early. I was pleasantly surprised, I done within half hour of technicians starting time. As always, great service More

It was excellent service I was so happy for the service and it was great I recommend this place for all my family and friends and I have been with them since I had my car I was so happy for the service and it was great I recommend this place for all my family and friends and I have been with them since I had my car More

Subpar Most of the front desk support seemed friendly and even the service representatives, Danny and Alfredo, had pleasant dispositions but there's more to Most of the front desk support seemed friendly and even the service representatives, Danny and Alfredo, had pleasant dispositions but there's more to be desired, per my experience. I drop my car off to get a diagnostic, in summation the service needed per feedback was an "emission purge" a valve and a pump was necessary. I agreed to the service (the following day...Yes dealership prices are more expensive but geez, $120 of service but charged me $300 in labor..talk about robbery...beware if you are naive about cars because I am sure it could've been done for way less...I was unaware that when given the estimate, that it was $300 in labor. ) and the service rep said that they would fix an item that had been recently recalled on my and as an added bonus 2 years free of Onstar. I was excited about the added perks and said sure. The agent, Danny, did warn me that the part for the "recall" service might take a day because I brought my car in late afternoon and the part needed to be ordered from Reno (a place about 90 miles away). This being Wednesday, he said that I could pick it up on Friday afternoon. The dealership did not have loaner cars so I had to rent a car out of pocket. When Friday came "Danny" the agent was not there and his workload was transferred to "Alfredo". I received no call about the status of my vehicle by noon, so I called and left a message for Alfredo, to no avail. I called the dealership again at 3:30p.m. and "Alfredo" tells me that I had to pick up my car on Monday because parts hadn't come in. I explained how this was impacting me financially before a major holiday and I asked if the shop would be open on Saturday? Alfredo said yes but "parts were backed up and they had customer's cars sitting and awaiting parts since September due to some GM strike". I asked him "who did I need to contact in Reno's part distribution center to ensure that my part would get here? Alfredo did not provide me with a contact. Instead he said that if a delivery came on Saturday, he might have my car completed by Saturday afternoon. I hung up the phone concerned and researching online for a person to contact in Reno's GM parts distribution center but miraculously Alfredo called me back and said an "UPS truck just arrived with my part after I hung up ". I could, now, pick my car up in the morning however it would not have the "recall" part fixed. And I could schedule that service for a later date. I agreed. Picked up my car, paid my for servicing (noted, as very expensive) The main job was completed but they didn't vacuum or wash the car (which from previously getting my car serviced at dealerships seem to be the standard). Nor did they add the 2 years of free Onstar which was puzzling. ( Why volunteer giving a gift , if there is no follow through?) Now I have to inconvenience myself again to take my car back for a 4 hour recall installation. Nonetheless, I hope that the service is better next month. More

Oil chsng3 The prices are EXTREMELY TOO HIGH. Chevy has no discounts like the Dodge dealership. Not consumer friendly on prices. People are nice that work there. The prices are EXTREMELY TOO HIGH. Chevy has no discounts like the Dodge dealership. Not consumer friendly on prices. People are nice that work there. More

Five stars for a five star dealer , I have been doing business with Maita Chevrolet for over 12 years. For the majority of those years I was responsible for bringing Company fleet vehi , I have been doing business with Maita Chevrolet for over 12 years. For the majority of those years I was responsible for bringing Company fleet vehicles in for service. I always had the pleasure of dealing with Brian Shortridge as my service consultant. When I chose to buy my new car. I didn’t think twice about buying from Maita. I recently had my 7000 mile oil change done, and there was Brian waiting to shake my hand when I got there. He took care of my needs quickly and professionally. When I picked up the vehicle the two ladies in the service department were very gracious, and helpful. They take the time to go over my invoice with me and pointed out one concern that Bryan Shortridge had identified. I explained I couldn’t wait for Brian to come out, and didn’t think anything more about it since he was a minor issue. Brian called me later on and discussed the issue. I would highly recommend Maita Chevrolet service department, to any vehicle owner whether they drive a GMC or not. More

First Oil Service and Recall Work Maita is always Awesome! Danny has been the advisor for my Z51 and now Grand Sport. I enjoy working with him! He knows Corvettes, loves cars and i Maita is always Awesome! Danny has been the advisor for my Z51 and now Grand Sport. I enjoy working with him! He knows Corvettes, loves cars and is truly a wonderful person. Everyone at Maita, from the moment you arrive for service is very attentive; cafe, shuttle driver (Corvette owner), the amazing technicians that do the super "don't lose your license tuning", to the cashiers and parts department. I love coming to Maita! Thanks for being 3 miles from our house & totally Awesome! Will More

great service Danny helped me understand my vehicle. I did not buy at Maita and wasn't aware of some of the features my car which Danny explained to me. Danny helped me understand my vehicle. I did not buy at Maita and wasn't aware of some of the features my car which Danny explained to me. More

Awesome Service My experience with the service department was great. Nick was professional, patient with this old lady and very knowledgeable. All recalls and my co My experience with the service department was great. Nick was professional, patient with this old lady and very knowledgeable. All recalls and my concerns were addressed and my car was washed and vacuumed when I got it back. . More

Long time for service and then the final wait on paper work. It took a long time, in my opinion, to do an oil change and vehicle inspection. And, my vehicle came out and the wait on the paper work took an addit It took a long time, in my opinion, to do an oil change and vehicle inspection. And, my vehicle came out and the wait on the paper work took an addition 15 minutes. More

Awesome Nick was very helpful during the process. He got me a loaner while it was in the shop. Thank you Maita Chevrolet and Nick K. Nick was very helpful during the process. He got me a loaner while it was in the shop. Thank you Maita Chevrolet and Nick K. More