Maita Chevrolet - Service Center

Told 1.5 hrs wait 4 hrs later.., Called for a basic oil change, I was told to bring it in at 11:00 -1.5 hrs wait.came back in 2.5 hrs & hadn’t even started. Got my car at 3:00. Called for a basic oil change, I was told to bring it in at 11:00 -1.5 hrs wait.came back in 2.5 hrs & hadn’t even started. Got my car at 3:00. More

My May 2018 Service Visit The Service Associates were courteous and knowledgeable. The services performed were just what my 2015 Impala required. The maintenance technicians co The Service Associates were courteous and knowledgeable. The services performed were just what my 2015 Impala required. The maintenance technicians completed their tasks in a timely manner. More

Oil Change I have worked with Danny in the past and he is always professional and works really hard to get you on your way. I will definitely be taking my vehicl I have worked with Danny in the past and he is always professional and works really hard to get you on your way. I will definitely be taking my vehicle back to him. More

Outstanding Service Department I had an appointment for an oil change but was advised it was not needed at this time. However, the Service Advisor checked the records and informed I had an appointment for an oil change but was advised it was not needed at this time. However, the Service Advisor checked the records and informed me that a HEPA cabin filer was due for replacement. I really appreciate the tire pressure check and inflate service that is performed each time I bring my car in to be serviced. More

Great Customer Service Every time I have an question or a concern Alfredo always takes time to listen, if I leave a message he calls me back. Gives me options and suggestion Every time I have an question or a concern Alfredo always takes time to listen, if I leave a message he calls me back. Gives me options and suggestions. You walk away feeling that you are part of a great team. Thank you, Alfredo More

Unusually bad experience My air conditioning wasn’t working and required removal of the dash. From one day until the next I was told it would be ready the next day. After more My air conditioning wasn’t working and required removal of the dash. From one day until the next I was told it would be ready the next day. After more than a week with no car I picked it up. Another issue with the air conditioning happened the next week (I was told unrelated). Both repairs totaled around $2700. A week later Water was spraying all over the floor of my car creating a flood. When I brought it back they told me it wasn’t their fault because “someone kicked the hose” from the inside passengers seat (even though no one Rides there). So they fixed it for free but they refused to accept liability and instead of replacing, they simply shampooed the carpet (after I had to call and convince them that vacuuming alone wouldn’t work). They only vacuumed that little area and left the backseat alone. Now here’s the kicker. When the shuttle driver couldn’t find my car in the back, he came up to me and asked my make and model. When I said “Chevy Aveo”, he said “I don’t know what the xxxx that is”. He then proceeded to scold me about my clicker battery was dead and asked me several times to tell him the make or model. Then after 2 or 3 rounds of “Chevy Aveo” he said “Look! Do you want me to get your car or not?” And tried to grab the paperwork out of my hand. At this point I felt unsafe so I asked for the manager while he followed me inside. Luckily the manager seemed like a very nice guy and truly seemed sorry for the end experience. He got my car and I appreciated him saying he would follow up on this. But at this point I already felt used and abused by the whole experience. I think that this experience has not only caused me to stop going there, but to switch to Ford from now on. More

Excellent service My serviceman Vince Valdez was awesome as always. He always makes sure that every service visit go as smooth as possible. Vince has excellent custom My serviceman Vince Valdez was awesome as always. He always makes sure that every service visit go as smooth as possible. Vince has excellent customer service skills, he is very friendly and knowledgeable and keeps me updated on my progress of my vehicle. More

Excellent, caring The customer service was 2nd to none. I was stranded and the service team managed to assist me with my rental car even though the rental car was off s The customer service was 2nd to none. I was stranded and the service team managed to assist me with my rental car even though the rental car was off sight. Thank you More

Excellent service provided. Starting with setting the appointment till I picked up my truck very satisfied with service, Nick made everything very ease for me from receiving my t Starting with setting the appointment till I picked up my truck very satisfied with service, Nick made everything very ease for me from receiving my truck for the repair as well as taking care/ having the rental ready for me to pick up and drive while repairs to my truck got done. Thanks a lot More

Survey review It us hard to know who is your service rep. There is now sign direct us to go anywhere for help. No one comes to greet you on your arrival to address It us hard to know who is your service rep. There is now sign direct us to go anywhere for help. No one comes to greet you on your arrival to address where you need to go and who is your rservice rep. All in all, I bought a $100k car from chevy and don’t ever get a complimentary car wash. It is not my car was dirty but I just think it is ver stingy of their part. Every setvice should go learn from Lexis of Sacramento, their service is superior. More