Maita Chevrolet - Service Center

I had the pleasure of working with Cruz Coronel as my service advisor, and I couldn’t be more impressed with her professionalism and expertise. From the moment I arrived, Cruz demonstrated exceptional cu service advisor, and I couldn’t be more impressed with her professionalism and expertise. From the moment I arrived, Cruz demonstrated exceptional customer service by thoroughly listening to my concerns and explaining the repair process in clear, simple terms. She provided a detailed breakdown of the recommended services, including the costs and timelines, ensuring I fully understood every aspect of the work to be done. Cruz’s transparency and honesty made me feel confident in the decisions we made for my vehicle. Throughout the repair process, Cruz kept me updated and addressed any questions I had promptly. Her knowledge and attention to detail were evident, and she went above and beyond to ensure the work was completed to my satisfaction. Cruz Coronel exemplifies what a service advisor should be: professional, knowledgeable, and customer-focused. I highly recommend working with her for any automotive service needs! More

I had a great experience, no pressure. Luis great salesman. Takes care of everything needed to be done. Luis great salesman. Takes care of everything needed to be done. More

The people were nice. It was just hard to pay over $400 to get or change rotate my tires and clean the headers. That was recommended at 15,000 miles. It was just hard to pay over $400 to get or change rotate my tires and clean the headers. That was recommended at 15,000 miles. More

I have a Toyota and a Chevy. I take my Toyota to Thompson Toyota in Shingle Springs where I purchased my car. I would purchase another car from them due to the quality of their s I take my Toyota to Thompson Toyota in Shingle Springs where I purchased my car. I would purchase another car from them due to the quality of their service department and sales department. The Maita Chevy Service Department is just average. Not enough differentiation to make it a preference to purchase my next vehicle there. More

Cruz is most patient, thorough, professional, customer service rep that I have ever dealt with. I would hope that she would be manager one day! service rep that I have ever dealt with. I would hope that she would be manager one day! More

I made the mistake of making an appointment. You take first come, first serve. My car was serviced for several hours after my appointment time. That's garbage. Your service writer was responsive You take first come, first serve. My car was serviced for several hours after my appointment time. That's garbage. Your service writer was responsive to this, but the damage was done. Why should I bring my car back or buy a new one from you when you do this? I can get a GMC without the hassle. Your response????? More

Bryana was great getting us checked in and keeping us updated on the service of my wife's car; oil change, tire rotation and cabin air filter replacement. We were given a time frame of one to one and one updated on the service of my wife's car; oil change, tire rotation and cabin air filter replacement. We were given a time frame of one to one and one-half hours to complete the work. Bryana kept us updated and let us know when the car was finished and advised that they were completing the paperwork. We saw the car was finished as it was parked in the "outbound" lane for service. Well, we waited forty-four additional minutes for the paperwork to be completed. During that time, I checked with the cashier and finally Bryana as to the hang up on the paperwork. Bryana shared that there was an error that they were resolving on the paperwork and for the extra time waiting on the paperwork to be completed, Bryana advised that Maita would give us a 15% discount on our bill. We appreciated Bryana tracking down the glitch and the discount for our time. Otherwise, the service was great. The rating reflected the forty-four minute additional time for the paperwork to be done. More

Service Advisor Brittani King provided Excellent customer service regarding major brake repairs to my 23 year old Silverado 2500HD. She was very knowledgeable and made me feel at ease regarding all of the w service regarding major brake repairs to my 23 year old Silverado 2500HD. She was very knowledgeable and made me feel at ease regarding all of the work to be done - which I did over a month due to finances. Anyway, Ms King is the type of person I would select if I were a business. Please pass along my pleasant experiences with Ms King. I have been a Maita service center customer for over 17 years. Randy Garrett More

I had an appointment for a regular oil change. Sat in the waiting room for almost two and a half hours for the car to be done. That is way too long for this type of service. Sat in the waiting room for almost two and a half hours for the car to be done. That is way too long for this type of service. More

The sales department was great. Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at t Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at the point of wanting to get rid of the car. I’m still waiting for parts to come in for the car to be fixed from my car that only had 38,000 miles on it when I purchased it. More