Maita Chevrolet - Service Center

I cannot recommend the purchase or repair of your vehicle at this dealership. I purchased a Brand New 2019 Silverado from their dealership in February 2020, and its been a nightmare. First of all, the truc at this dealership. I purchased a Brand New 2019 Silverado from their dealership in February 2020, and its been a nightmare. First of all, the truck had a rock chip in windshield, small tear in headliner, and 2 paint scratches in door and door sill. Here is where the problems began. Trip no 1. Replace headliner, paint repair, and windshield. Got the vehicle back. There was paint overspray over the entire outside of truck, and white residue inside of truck. There were also glass shards on debris from headliner left on interior. I bring the vehicle back. Trip no 2. They removed the paint overspray. Good! However, someone in their detail shop applied a leather conditioner to every piece of plastic causing it to look shiny and slick. They call this condition in the detail industry a "slick willy". I did not ask for them to apply this product, and Mike the service manager says this is their "standard" for detailing new cars. I bring the vehicle back again. Trip no 3. They attempted to remove excess slick willy product from the plastic in my truck. It was so heavily applied, they had to physically remove the front ac vents and window switches to clean it out. I got the truck back, and when more thoroughly inspecting the interior, they missed the rear ac vents and additional plastic parts. Trip no 4. They again cleaned my truck and attempted to remove slick willy product. And while its better, this product continues to weep and wick out of every plastic crack and seam, causing a glossy mess. In conclusion, they have not made this right after attempts were made to correct this problem. The only right thing to do is replace this truck. I spoke to the general manager to request replacement and he refused. Maita Chevy could have made this right, by doing the right thing. More

They are a pleasure to work with. Had my car detailed. It looked brand new. Was done in a timely matter. I picked it up quick and easy. looked brand new. Was done in a timely matter. I picked it up quick and easy. More

Didn't fix The problem, The volt ran on battery powered less than one minute than jumped to engine powered, the car was fully c harged. less than one minute than jumped to engine powered, the car was fully c harged. More

Did not have an appointment, they got me in there and out within a couple of hours. Nick was very helpful as were the cashiers within a couple of hours. Nick was very helpful as were the cashiers More

The service/work is great but, 2 1/2 hours for basic service, (oil change, tire rotation) with an appointment is (once again) disappointing. Last time was over 3 hours. service, (oil change, tire rotation) with an appointment is (once again) disappointing. Last time was over 3 hours. More

The people there are friendly the place is clean. We had our car serviced Nick takes good care of us and friendly. I like the little eating place. our car serviced Nick takes good care of us and friendly. I like the little eating place. More

Vinny and the staff are awesome! I ended up reaching the service department after closing. I called before I arrived, and Vinny and the gang were there to help me out, making sure I didn't have to pay for a service department after closing. I called before I arrived, and Vinny and the gang were there to help me out, making sure I didn't have to pay for a day of rental for the warranty loaner. More

Apparently what should have taken 30-45 minutes lasted an hour and forty minutes, all to program a key fob. Yikes... Although Nick did check on me once or twice, I’m absolutely baffled that this service took hour and forty minutes, all to program a key fob. Yikes... Although Nick did check on me once or twice, I’m absolutely baffled that this service took this long. More

Easy quick check in and pick up. Call when done. Car out front for pick up. No problems with service or staff. Will use again. front for pick up. No problems with service or staff. Will use again. More

Poor service. My suspension still is squeaky and annoying. After picking up my vehicle, I found damage in it as well. Service could’ve been done better. They stated they lubed the e brake cable from annoying. After picking up my vehicle, I found damage in it as well. Service could’ve been done better. They stated they lubed the e brake cable from the sway bar from squeaking. It did not work. The service guy seemed irritated with my wife as we were in the phone describing the issues with our car we just bought from the dealership. More