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Maita Mazda

Sacramento, CA

4.7
1,398 Reviews
Call Dealership (916) 245-9736
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2410 Auburn Blvd

Sacramento, CA

95821

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1,398 Reviews of Maita Mazda

December 17, 2022

Finance was redundant and makes you feel stupid for not buying there $3900 warranty. Not great More

by CHRISTOPHERHAYES313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chito Espigadera #AskforChito
Report | Print
Dec 21, 2022 -

Maita Mazda responded

Christopher, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Alex Bayder, General Manager, alexb@maitamazda.com

Dec 21, 2022 -

CHRISTOPHERHAYES313 responded

I appreciate you reaponding. I have not bought a new car in a while and I was excited that the dealer experience has changed in the last few years (so I thought). I was very pleased that you could pick options you want before finance I was relieved I could avoid pressure sales. My problem is that the salesman trys to sell you options in the booth and then in finance they HARD sell you the exact same thing. It took probably 20 minutes of pressure which borderline makes you feel dumb. He also showed me everything that can go wrong and enormous repair bills that really questioned my confidence in purchasing the vehicle. I explained my payment was already over what I was budgeting for and that I have a newborn but he just kept going. Finally I had to flat out tell him that it doesn't matter how much you lower the price I will not buy it. He was a very nice man but really wore my patience. The salesman was great but didn't spend much time showing me the features. When I got home and had time I found out features I didn't know that would have built value in the car like skyactive G, cylinder deactivation, autohold, and lane keep assist. All this adding up it was a good but not excellent experience. Thank you.

December 16, 2022

I drive two hours each way to have Maita Mazda service our 2012 Mazda 3. I have tried other Mazda dealers who are closer, and they have all been very disappointing. I have found Maita Mazda's service peop More

by PEDERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Stevens
Report | Print
Dec 21, 2022 -

Maita Mazda responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Alex Bayder, General Manager, alexb@maitamazda.com

December 16, 2022

Maita Mazda has an excellent service department. Christian, my service representative, was fantastic. He was efficient and answered all my many questions in a way that made it easy for me to under More

by kcmacc2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mammet
Report | Print
Dec 21, 2022 -

Maita Mazda responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Maita Mazda special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Alex Bayder, General Manager, alexb@maitamazda.com

December 15, 2022

My salesperson, Chito, was very easy to work with. He wasn't pushy which made the shopping experience stress-free. They had the vehicle very close to what I was looking for and we came to an agreeab More

by JO.SADANG
Recommend Dealer
Yes
Employees Worked With
Chito Espigadera #AskforChito
Report | Print
Dec 20, 2022 -

Maita Mazda responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Alex Bayder , General Manager, alexb@maitamazda.com

December 15, 2022

Efficient work and fairly priced. Good customer service. I am happy with the dealer’s service center. More

by KTJANEGRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mammet
Report | Print
Dec 20, 2022 -

Maita Mazda responded

Thank you for the kind words. I am completely committed to providing top quality service and I am thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Maita Mazda, I value our customers and I look forward to seeing you down the road. Alex Bayder , General Manager, alexb@maitamazda.com

December 13, 2022

I've been having my Mazda serviced here for years, I am happy with all aspects of the physical service and the associated customer care. More

by ALIDGETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Stevens
Report | Print
Dec 15, 2022 -

Maita Mazda responded

I am glad to hear that you are consistently impressed with the service we offer here at Maita Mazda! Alex Bayder , General Manager, alexb@maitamazda.com

December 12, 2022

They dented my driver side door. They have not contacted me to resolve this issue yet. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Mammet
Report | Print
Dec 14, 2022 -

Maita Mazda responded

William, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Alex Bayder, General Manager, alexb@maitamazda.com

December 12, 2022

Excellent service,kind,knowledgeable and very helpful. Always take great care of me thank you More

by JDITIRRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Mammet
Report | Print
Dec 15, 2022 -

Maita Mazda responded

Thank you for putting your trust in Maita Mazda! Alex Bayder , General Manager, alexb@maitamazda.com

December 10, 2022

I had a great experience and the sales team was amazing. Special thank you to JJ. More

by MELIZABETH185
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Dec 14, 2022 -

Maita Mazda responded

Thank you for this amazing review! I really appreciate your business. Alex Bayder, General Manager, alexb@maitamazda.com

December 09, 2022

Everyone is very friendly and they go above and beyond to satisfy the customer needs More

by KIMNIAZI
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chito Espigadera #AskforChito, Alex Bayder
Report | Print
Dec 13, 2022 -

Maita Mazda responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Alex Bayder, General Manager, alexb@maitamazda.com

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