Maita Mazda

Poor responsiveness and customer service I brought in my Mazda 3 for a check engine light on a Saturday, and was told that they were closed Sunday so they would start work on Monday. “Fine”, I brought in my Mazda 3 for a check engine light on a Saturday, and was told that they were closed Sunday so they would start work on Monday. “Fine”, I thought, thanking them and taking the complimentary lyft back to my apartment. “Couple days without the car, I’ll just bike places.” From this, though, we spiral downward. Monday slides by without a single call, voicemail, email, or text message. I call after getting off work. “Oh didn’t you get my phone calls?” Nope, I didn’t. “Oh we’re having an IT issue.” This, I can only assume, means that the issue is they didn’t do IT (pun very much intended). But we press forward. “We did the diagnostic and it’s a recording issue, the technician said the test drive was fine so we’ll finish it tomorrow.” Oh, fantastic, price doesn’t seem out of hand, great I can pick it up tomorrow at 2. Tuesday rolls around. No phone calls, no nothing. 2 comes and I call them. Again. A new rep picks up the phone. “Your rep isn’t in today, so we’re going to do the diagnostic today and it should be ready for pickup tomorrow.” Excuse me what? I could’ve sworn we just did this. Now, slightly worrying I’m trapped in a Groundhog Day situation, I ask what he means. “Oh I don’t know, it’s not my file so I’m not sure what is being done on it.” I mean, sure, but how about we don’t tell the customer that we have no idea what’s going on. “We’ll give you a courtesy car though.” Fine, whatever, I just want my car back. I go to pick up the car after I get off work, and meet rep 2. He begins sassing me for not having my insurance on me, since like a normal person I keep it in my car, especially when I don’t have a thought that I’m going to need to get a courtesy car. Huffing and puffing he helps me get the courtesy car. Now we hit Thursday through Monday, where we have nothing but silence. So I call. Again. Rep 1 is back. “Didn’t you get my calls?” Yeah, you didn’t call me. At all. “So the issue wasn’t the issue, and the technician says that he didn’t actually do the test drive. But he isn’t comfortable doing it until you replace your wheel bearings, so $900 and then we can try to fix the problem. But don’t worry, we took the price of fixing the not issue off the bill.” What. The. Absolute. H.E.L.L (edit: I guess the swear filter decided to pick this up. Funny, I thought I was self censoring this.) Now we get to me being angry. “You’re telling me that not only do you not know what’s wrong with my car after having it for a week, but now to find out I have to spend almost a thousand dollars before you’ll even do it? And on top of that, the technician who is working on my car and telling you things is lying about the work he’s doing on my car?” “Oh, yeah, that sounds bad...” Now I have to speak to the manager. I used to work customer service, I hate being the “let me speak to the manager” guy. And these idiots are making me do this. “What’s the problem sir?” Insert almost verbatim repetition of above comment. “I’m just as angry as you are sir.” No you aren’t, but I’ve been there you’re saying the same things you’re supposed to. “I’ll have my foreman look at it. But he isn’t in today.” Of-flipping-course he isn’t. “But I’ll call you with information tomorrow morning.” Uh huh. Tuesday morning, no phone call. No nothing. 11:30, I get a text. “We’re working on the diagnostic now.” Isn’t it funny how now the wheel bearings aren’t a problem? “I’ll give you a call in a couple hours with the results.” Uh huh. That night I get another text message (see: things that aren’t phone calls). “Issue resolved, we are going to make sure it’s fixed but the car will be ready tomorrow.” I ask when I can expect his phone call. “10 am.” Uh huh. Wednesday morning comes and goes, and now it’s later in the day. My phone rings. It’s Rep 1! “Your car is ready for pickup, total bill is $240.” Isn’t that just fan-freaking-tactic? I get off work, I get to the dealership. It’s close to closing, and Rep 1 says “didn’t think you’d be coming in!” The last of my brain cells slowly seep out my skull as I struggle to say “yeah I had work, and your call was later than I expected.” Rep 1 doesn’t notice any of my popped blood vessels, and keeps going. “As I was getting the paperwork together I noticed how bad it all looks. So we knocked it down to $140. But hey, we gave you the same estimate to fix the wheel bearings if you want to come back! I pay. I get my car. I leave. The words “as I looking at the paperwork I noticed how bad it all looks” ring in my head. They haunt my dreams. I give this dealership a 1 out of 100, as in “Give me 1 good reason to ever come back to this terrible excuse for a Mazda dealership.” More

Great service, great staff, none better!! Everything from A to Z- the ease of checking in the car with Christian, getting a Lyft ride to and from, and the maintenance guys keeping the car in t Everything from A to Z- the ease of checking in the car with Christian, getting a Lyft ride to and from, and the maintenance guys keeping the car in top shape. Thanks! More

service for my check engine light and seat belt light My check engine light came on a couple of days ago and I thought that I would get it fixed today. Also my seat belt light has been going on and off s My check engine light came on a couple of days ago and I thought that I would get it fixed today. Also my seat belt light has been going on and off so I thought I might have that checked to. More

Great sales staff! I had a good low pressure sales experience at Maita Mazda. Julio N. was my salesman and he was low key and honest from beginning to end. He gave me lo I had a good low pressure sales experience at Maita Mazda. Julio N. was my salesman and he was low key and honest from beginning to end. He gave me lots of detailed information on the car, and I never felt pressured. He was willing to match another dealers price. The only time I felt pressured was when I was questioning their need for more information on a loan when I already had a loan from my credit union.. I would have preferred we had that conversation in a private office than out in the open space of the dealership. Overall it worked out, and now I’m the proud owner of a new CX-5! I would recommend Maita Mazda, and ask for Julio Navarro! More

The best service department I have dealt with many service departments over the years and over these past five years, I have never wanted to bring my car to anyone else. We purc I have dealt with many service departments over the years and over these past five years, I have never wanted to bring my car to anyone else. We purchased my CX-5 new in 2015 and have been coming to Maita Mazda the entire time. This is the first time I have wanted to continue to come back to a dealership service center. They are very timely and professional. More

Interested and helpful Stopped in on my return to the foothills where I live to inquire about an oil change service. Originally denied availability that day the manager ste Stopped in on my return to the foothills where I live to inquire about an oil change service. Originally denied availability that day the manager stepped in and checked to find the department could get my service done in an hour. After the service writer assisted in getting my reminder for next service into the dashboard. Something neglected from last servicing dealer. Friendly, courteous service. More

Got conned. I purchased three Mazda 3s from this dealership for my 3 kids over the past 4 years Normally, I take their cars to the dealership myself for service I purchased three Mazda 3s from this dealership for my 3 kids over the past 4 years Normally, I take their cars to the dealership myself for service and in the past, I always received "straight up" service with no upsells. This last go around, I was too busy and so I had my young 20 year old daughter take the car in for her 45k service and they conned her into accepting service that was never offered to me in the past amounting to nearly 3x what standard service should have cost. When I inquired about this, they said that these service items should have been offered at 30k miles and yet, when I brought this car in for service at that time, these service items were never discussed then. I feel this dealership took advantage of a young girl who didn't know better. I doubt I will return. More

A great buying experience! I had spoken with Ira a couple of times before coming in to see him. He listened to what I wanted and I was able to lease a 2018 CX 5 for less than I I had spoken with Ira a couple of times before coming in to see him. He listened to what I wanted and I was able to lease a 2018 CX 5 for less than I could purchase a 2016 without the features I was looking for. He was helpful without being pushy and that is important to me. It was the most stress free buying experience I have had. More

Worth the extra miles More than two hours to replace one tire when you have an appointment felt long despite the TV in the waiting room and the comfortable chairs. The upda More than two hours to replace one tire when you have an appointment felt long despite the TV in the waiting room and the comfortable chairs. The updates on the progress were welcome. Nice touch that my car was washed. The final invoice was $24 above the estimate I was quoted on the phone and I objected. They adjusted it and I am thankful for that. More

Professional Mike was great! He didn’t pressure me into adding any additional services that were unwarranted . He was professional and courteous. I will definitely Mike was great! He didn’t pressure me into adding any additional services that were unwarranted . He was professional and courteous. I will definitely bring my car back into this location. More