Maita Mazda

Awesome dealership I highly recommend this dealership and Kelly for your next car purchase! He was friendly and knowledgable and worked hard to get me the car I wanted I highly recommend this dealership and Kelly for your next car purchase! He was friendly and knowledgable and worked hard to get me the car I wanted at the right price! More

oili change and fan noise Great as always. prompt and friendly service. Had routine service and concern with an unusual noise coming from the a/c vent. Both taken care of and a Great as always. prompt and friendly service. Had routine service and concern with an unusual noise coming from the a/c vent. Both taken care of and all is good. More

Worst experience ever! I went in for an oil change. Waited 3 hours for it even though I had an appointment. On my way home, I heard noises from the bottom of my car. The dea I went in for an oil change. Waited 3 hours for it even though I had an appointment. On my way home, I heard noises from the bottom of my car. The dealership already closed by then. The next day, I called them. The operator said the technician was with a customer and he would call me back. He never called me back. I drove the car later on, the noises were still heard. I went to check the bottom of my car but didn’t see anything. When I was on the freeway, a very loud noise came from the bottom of my car and it made me swerve. It took me a few miles to pull over to a safe spot. I saw that the whole undercarriage cover under my car had fell off to the ground. So, whoever did the oil change either didn’t screw the bolts back securely or he completely forgot to even put the bolts on it. The undercarriage cover is pretty much ruined. Because of this, I had to use a tow truck, lost a double pay work shift on 4th of July!! How negligent can they be?! Don’t they have a check list of finishing an oil change?! More

Damaged vehicle, UPDATE I was contacted by Maita within hours of posting this review and they arranged to have my windshield replaced -at my residence- without further questi I was contacted by Maita within hours of posting this review and they arranged to have my windshield replaced -at my residence- without further question. The work has now been completed (Mon, 7/9) I appreciate the speed with which the issue was resolved and that it was handled with little to no inconvenience to me. Sometimes things go wrong, and I am satisfied that Maita acted swiftly and appropriately to make things right, which is an important quality for any service industry. ------------------------------- Dropped off my CX5 for recall work yesterday (fuel line & hatch). Even though their charges for oil change and 'check engine' light diagnostics were considerably higher than my local mechanic, I authorized these services for convenience's sake (two hours travel time to dealer, plus several hours for recall work, I figured might as well knock it all out at once). 1.) When I picked up my car, I found a massive 16" CRACK IN THE WINDSHIELD. I grabbed the departing service advisor to inform him that my windshield had been cracked, and he spent a good deal of time reviewing photos (presumably taken during service) to corroborate my 'claim' that the windshield was without defect at drop-off. The photos of course showed an uncracked windshield, but he insinuated it must have been caused by an existing chip and that I would have to wait until Monday to talk to the service manager. I am not amused. I am, in fact, exceedingly angry and mildly insulted. I understand that things happen, and that some customers try to pull one over on service providers and that said providers have got to cover themselves, but this was ridiculous. 2.) Mazda. The service engine diagnostic came back indicating a need to replace the heater coil at a cost of $2200. Shocked at such an expensive repair for a just-off-warranty 3+ year old vehicle, I did some Googling and found legions of people getting hit with the same known defect. Also, a large variance in the replacement cost from $1200 to $2400 from dealer to dealer. Seems like Mazda is trying to avoid yet another recall on this vehicle to me, and that some dealers are cashing in more than others. I hope that Maita's service manager will contact me first thing on Monday and have a less defensive attitude about my presumption that a car dropped off with no crack in the windshield should not be returned with a massively cracked windshield. I'm confused by this whole experience - did they think I wouldn't notice? I just don't understand. I hope that Mazda will at some point acknowledge this problem with the heater coil and make right by their customers. But for now, I am pissed at Maita for cracking my windshield and trying to imply they didn't, and I will not be purchasing, or recommending the purchase of, a Mazda brand again. More

GREAT EXPERIENCE... Better than Roseville Mazda.... I was at Roseville Mazda thinking they would be good but instead was getting the run around on the car price. Sherri at Maita Mazda was straight to t I was at Roseville Mazda thinking they would be good but instead was getting the run around on the car price. Sherri at Maita Mazda was straight to the point and did not do any playing with the numbers. Had a great experience and I already had a Mazda and bought my last one at Roseville but from now own will now go to Maita Mazda. Love the staff and location. More

Best Ever! Came to Maita after going to Roseville Mazda what a difference! From sales to management to finance! I’ve never had a better experience! If ur buy Came to Maita after going to Roseville Mazda what a difference! From sales to management to finance! I’ve never had a better experience! If ur buying Mazda I’d highly recommend maita! Classy operation without the sleazy antics of most dealerships especially Roseville Mazda!! NICE JOB!! More

Happy Customer I stopped by without an appointment. The sales team was busy but Bill made time for me and made me feel like I was the only customer there. I took a c I stopped by without an appointment. The sales team was busy but Bill made time for me and made me feel like I was the only customer there. I took a couple of cars for test drives and looked a a couple more for options. They didn't rush me or pressure me to make a decision. I felt like I was being heard, and they worked with me to get me what I was asking for. I drove off in the exact car I was looking for at the monthly rate I had requested. More

First Class Service! We had an exceptional experience at Maita Mazda! Starting with Kelly Rianda in sales, the finance deptment and Ricky Monsod in sevice. We had just pur We had an exceptional experience at Maita Mazda! Starting with Kelly Rianda in sales, the finance deptment and Ricky Monsod in sevice. We had just purchased a Tacoma truck and the battery had gone dead. Ricky was able to find a battery and replace it on a busy Saturday ,WOW. Thank-you, your company knows how to run a professional business. Ann Kretchmer More

Excellent service experience Quick service! Friendly, professional customer service. The whole experience was easy from beginning to end. I will definitely continue servicing m Quick service! Friendly, professional customer service. The whole experience was easy from beginning to end. I will definitely continue servicing my car here. There was also zero wait time with the transportation provided. More

Christian is awesome Service advisor Christian is always helpful. Even better, he does not push a hard sell agenda. I appreciate his attention to true customer service a Service advisor Christian is always helpful. Even better, he does not push a hard sell agenda. I appreciate his attention to true customer service and thorough explanation of all services needed. More