Malcolm Cunningham Chevrolet Augusta

If I could give negative stars I would. I brought my car in on 3/24/23 due to an engine light indicator that came on and because I’ve trusted MCC with my car since I purchased it used in 2 I brought my car in on 3/24/23 due to an engine light indicator that came on and because I’ve trusted MCC with my car since I purchased it used in 2020 I was confident I was in good hands. Well to my disappointment, the service I received has literally depleted my confidence in their ability to offer quality service to customers who choose patronize. On 3/24/22, I had at 8:20a appointment. I hadn’t heard from them by 12:30 so I called to get an update and hopefully a diagnosis for my vehicle. The service technician(ST) who took my car was lunch and I was assured that he would call me back with he returned. At 2:30p I received another call telling me that the technician would be calling me back with details about my car shortly. At 3p the ST called me back stating the my car needed a “DC/DC converter” and that it would cost me $615.00. I asked did he run a full diagnostic and if there was anything else that needed me attention. He assured me that this would remedy the situation. Specifically, I asked about the battery. He said the battery was fine. I asked him to proceed with the service because I had to turn in my rental by tomorrow morning and I would like to pick up my car today. By 5p my car was ready. I paid and left at around 5:45p. Over the next 2 days, I drove me car an average of 3 hours. On Friday night to a local bar, on Saturday to Target and Sunday to exit 114 to meet someone. On my way back home Sunday, 3/25 before making it to exit 65 my engine light begins to flash and my car begins to “jerk”. Immediately I pull over and look in my car’s manual. It pretty much said I had to park because my car could experience “irreversible damage” if I continued. I contacted my insurance company and unfortunately had to wait 4.5 hours on the side of I-20 during a horrible thunderstorm for a tow truck to pick me and my car up. I had the car towed to MCC and yes I was pissed. Monday, 3/27 after dropping my kids off at school off in a borrowed car, I went to the dealership to give them keys to fix my car. Because obviously that didn’t happen 2 days and $600 ago. Well I get a call from the ST telling me “I need to purchase a battery before they could tell me what’s wrong because the diagnostic machine can’t read a car with a dead battery.” I’m confused and pissed because literally just asked you about the battery on Friday. Per my request the service manager(SM) was placed on the call and after he rushed me through my explanation he essentially called me a “nag” using a comparison to his wife and 3 daughters he agreed to pay for the battery. Then I got a call at 5:50p from the ST telling me I needed additional $1100 worth of parts and service for my car. On Tuesday, 3/28/2023 I went down the service department at MCC, to meet with the SM who took the cost down from the initial $1100 and thanked me for “being reasonable.” Realistically, I was just tired and couldn’t understand why this was even a conversation to be had. Your team’s screw up but now it’s my financial obligation. I went to pick my car up on Saturday, 4/1 and paid them the agreed upon rate. I looked at my key fob and it was broken. I took my complaint to the front desk where I request to have the GM contact me today (4/3). I haven’t hear from him yet. The ST, tells me it’s my key fob and used to it crank and back my car up to the bay’s door. I go to my car, aggravated, and THE CAR DOES NOT CRANK! I try it again and THE CAR DOES NOT CRANK. I lose my cool because obviously I’m pissed. I cussed everyone out in sight. They said my car was out of gas. 1. My car has been here for over a week 2. I’ve paid over $1500 in the past week for their screw up. 3. My key fob is broken. 4. My secondary vehicle is more than 2 hours away and I’m inconvenienced an additional 9 hours after being on the side of the interstate for 4.5 hours 5. I’ve been late to work 3 days in the past week. But they put gas in it. 🙄 More

Sold me a lemon titled truck and did not tell me about it seven years ago. I went to trade it back to them and they would only give me 5000.00 trade in. I told them they sold it to me and the sales manager s seven years ago. I went to trade it back to them and they would only give me 5000.00 trade in. I told them they sold it to me and the sales manager said that's all it's worth and nothing else. I would not recommend this dealership to a dog. More

This is my 2nd review on my experience with malcolm Cunningham. I would not recommend the used car department. I was referred by a friend who had a previous experience with the new department and i w Cunningham. I would not recommend the used car department. I was referred by a friend who had a previous experience with the new department and i wish i would have worked with the person she recommended .I purchased a vehicle on Jan 23 and I am extremely dissatisfied.. I should have trusted my instinct and backed out but i decided to continie to move forward with the purchase. After my purchase on Jan 23 the check engine light is now on. Which is less than 30 days. I feel they were only concerned with pushing me into a car versus the experience. They have not fixed the cracked windshield after 3 attempts and stopping by the office after promises to fix the windshield.. the autostart was supposed to be reset and it has been left unresolved. At this point I don't think the financed amount was worth the car I was sold. I was told I couldn't get the car I wanted due to it being more fees than they wanted to pay. It saddens me that these dealers bamboozle innocent customers just to make a sale especially when the customer is in need. Times are hard for us all and I should not have had to settle for a unreliable vehicle only for the satisfaction of a sale. More

Ted was great. This was the easiest and quickest trade in purchase I have ever done and considering I live in West Columbia, SC it was a blessing. Thanks for everyt This was the easiest and quickest trade in purchase I have ever done and considering I live in West Columbia, SC it was a blessing. Thanks for everything and I'm loving my new Chevy Colorado. More

Do NOT use this place. ERICA FURMAN LIED to us to get the vehicle sold. She said it would be ready in 3 days and it has been a MONTH and nothing!! I have spoke with Logan, ERICA FURMAN LIED to us to get the vehicle sold. She said it would be ready in 3 days and it has been a MONTH and nothing!! I have spoke with Logan, Mike, Don and Wayne in service and they’re all terrible too!! They all give me a different story and will hardly answer the phone or give return calls!! I have had to call from a different number just to get someone to pick up!! More

Our vehicle has been in for service for more than three weeks. A part was on back order but arrived on 3/22/2022. Once the part was received it was stated that it should be ready by Monday 3/28/2022. O weeks. A part was on back order but arrived on 3/22/2022. Once the part was received it was stated that it should be ready by Monday 3/28/2022. On Monday the vehicle was unable to be completed due to short staffing. We have tried multiple times to call to speak to a service advisor or anyone in the service department to get an update. Every time we call it gets disconnected while on hold or we are informed by the staff answering the phones that the service department is "really busy". Prior to part being order I had to physically show up to the service department to get an update on our vehicle status. It is completely unprofessional that we are unable to get through to get information or a status up date about our vehicle or to even have someone return the many phones calls we have made. The complete lack of any communication reflects poorly upon the company as a whole. In the future, outside of services that are prepaid such a the oil change maintenances we have left, we shall not be returning to this dealership for service or for any future purchases. We will also not provide any recommendation for Malcolm Cunningham Chevrolet of Augusta. We have been understanding of the short staff issues as well as the back order status for the part that was needed. It is not unrealistic to expect a small degree of professional service. More

I never heard from the dealership regarding my inquiry. I will not be reaching out to them in the future. will not be reaching out to them in the future. More

Sadly this is a bait and switch operation. Price listed for new Corvette was MSRP $79,725.00. While many of these are selling for more then MSRP, some reputable dealers don't add additional mark up. When c for new Corvette was MSRP $79,725.00. While many of these are selling for more then MSRP, some reputable dealers don't add additional mark up. When calling to see about buying the car, sales rep said price is $20,000.00 more, he even said a lot of dealers only mark up $10,000.00 but they are in a densely populated area so they mark up $20,000.00. The mark up is not the problem, the issue is they don't disclose it, so it waste the buyers time and is a disgusting business practice. Pic attached. More

Just let me say one of worst buying experiences. Salesman was Brian Cosgrove. I negotiated a deal via text and phone calls. Sales manager and Brian on the phone. Hes says bring X amount and your out the door was Brian Cosgrove. I negotiated a deal via text and phone calls. Sales manager and Brian on the phone. Hes says bring X amount and your out the door. I told them I would be up the next day to pick up. Brian messaged me around noon the next day to confirm 430pm appointment. He said they are prepping it and it will be ready to go. This is for a Chevy Bolt. I arrive promptly at 430 car is still on the showroom floor no prep, stickers all over it and only 17 miles worth of charge I live 65 miles away. He gives me several excuses eventually gets it off the show room floor we do a quick test drive then inside finalize. I hand Brian 2 pieces of paper that give me discounts through Costco and GM. Comes back 15 mins later says he didn't get GM paper. I said you only walked 30 ft how could you lose it. Eventually they find it and after 30 mins Brian comes back with the price. 800.00 more than we agreed to. Im not happy. he returns with sales manager 15 minutes later still 80.00 higher than we agreed now its a principle thing. eventually comes back with the agreed on price and we wait. mean while we are assured the vehicle is being prepped and charged. its now 3 hours and Im short on patience. We go back with the finance guy. who by the way is super personable and gets us in a better mood. He asks us what color car we get we say red. Hes embarrassed sales guy wrote up wrong vehicle. He has to redo all the paper work. But he has a good sense of humor and like I said very personable. We get done finally 3 1/2 hours later go out to the car. Its only 1/2 charged greasy fingerprints all over where they pulled of the decals. Floor mats stuck in a bag in the back along with a ton of leaves from a tree. Brian gives my wife the key doesn't go over anything inside the car or operations. See ya. Wow More

2018 silverado in for injectors for 3 months. Incompetent at every level. Never providing updates unless called. In person meeting with general manager didn't improve the situation. Not sure they have the a at every level. Never providing updates unless called. In person meeting with general manager didn't improve the situation. Not sure they have the ability to repair my vehicle. Suggested I start the lemon law process. Unbelievable! More