Malcolm Cunningham Chevrolet Augusta

Awesomeeee Donna was awesome i loved every moment of it and i would recommend her to everyone i know.i know where to send my parents when they want to upgrade th Donna was awesome i loved every moment of it and i would recommend her to everyone i know.i know where to send my parents when they want to upgrade there car More

Extreme Service Cory and his team are extremely professional when it come to taking care of the maintenance on my Z, he alway wants to know if there are any concerns Cory and his team are extremely professional when it come to taking care of the maintenance on my Z, he alway wants to know if there are any concerns that I have. Cory makes me feel like family. More

Exceptional Customer Service What impressed me the most was everyone with whom I interacted was very helpful, friendly and professional in their dealings with me. This is especia What impressed me the most was everyone with whom I interacted was very helpful, friendly and professional in their dealings with me. This is especially true of Chris, my sales rep, and Darren, the sales manager. After I decided which car I would purchase Chris followed me to Enterprise to return my rental vehicle and brought me back to the dealership to pick up my new 2017 Chevrolet Malibu. That in my opinion is exceptional customer service. I had a very positive experience with the gentleman in the finance area as well. I'm sorry to say I can't remember his name. I would definitely recommend Malcolm Cunningham Chevrolet to any of my friends who may be in need of a new or used vehicle. More

Service Cory does a great job taking care of his customers! During our recent service, his knowledge and experience greatly helped us. The online scheduling i Cory does a great job taking care of his customers! During our recent service, his knowledge and experience greatly helped us. The online scheduling is also a convienent tool. More

Great Customer Service The service department is second to none. Great customer service. Randy and Cory are extremely helpful and listen to you to ensure you get the right The service department is second to none. Great customer service. Randy and Cory are extremely helpful and listen to you to ensure you get the right service. Randal from the Body Shop was exceptional in that he explained everything to me ensuring I understood what was happening and was satisfied More

Great Service I was greeted with professional customer Service and respect. I was pleased with the time it took to complete routine maintenance on my car and was a I was greeted with professional customer Service and respect. I was pleased with the time it took to complete routine maintenance on my car and was asked if I had any concerns about my car. More

Hassle free purchase Purchased a 2017 Colorado Crew Cab at a very reasonable price. No hassle sale. Excellent customer service! Knowledgeable sales personnel. Lots of inv Purchased a 2017 Colorado Crew Cab at a very reasonable price. No hassle sale. Excellent customer service! Knowledgeable sales personnel. Lots of inventory to choose from. Highly recommended. More

Tire rotation, oil change & multi point inspection. Cory and his team did a great job of routine maintenance on my vehicle. I made my service easily on line and was in and out in no time. Great job! Cory and his team did a great job of routine maintenance on my vehicle. I made my service easily on line and was in and out in no time. Great job! More

Poor Purchase, Service, and Body Shop Experience I'm from MGM, AL and was looking for a 2 year old Corvette. MCH had the vehicle in a great color combo(Black/Black), so I called to inquire about a pu I'm from MGM, AL and was looking for a 2 year old Corvette. MCH had the vehicle in a great color combo(Black/Black), so I called to inquire about a purchase. They stated that they had sent it to auction, but were willing to bring it back if I wanted it. I thought this was a great gesture of good will, put money down, and told them when I wanted to pick it up and they confirmed the pickup date. I ordered some accessories from parts and they were really cool with getting everything I wanted in. Great people working back there. From here on, the entire ownership experience turns into a nightmare before I even sign the paperwork. They were having ample trouble getting the car in, due to the poorly ran trucking company MCH uses. I was promised the car on Friday morning and drove 4 hours+ from MGM to get it. Got there and the car was no where to be found. They couldn't even get in touch with the trucker through the trucking company to find out where it was. They said the car should be there Saturday. Ended up driving to Atlanta to stay overnight and went back Saturday(2 hour drive each) to get the car. Got there and the car still wasn't there. Frustrated, I asked for a sales car to drive so I could go get lunch. They obliged and on my way out, my car pulled in. While signing the papers, the finance manger was incredibly rude throughout the entire process. Snide remarks, rudely aggressive, and just not a great person in general. Go to look at the car before signing final papers and I made a note about water on the driver's floor mat and the tires having low tread. I also heard a speaker making a rattling sound. I was told that it is normal for Vettes to have low tread and that, because it was raining, water got in from getting in and out. Signed the paperwork and finally took the car 4 hours away. Got home and took the car to get detailed the next day. My detailers noticed that the car had stress marks on the front bumper, meaning the bumper had been bumped. Stressing out, I called the dealership and told them my discovery, only to which they wanted to go half on fixing the bumper. I didn't think that was fair to purchase a high-end vehicle like this with a bumped bumper, but agreed and drove all the way back up to Augusta to get the work done. Before I made that drive, I had an appointment with my local dealership about that rattling speaker to be replaced under warranty. I took my car in while it was raining and still noticed water getting inside. Told my SA to look at it. Upon his analysis, he discovered the dealership sold the car with an incorrectly repaired aftermarket windshield that was leaking water all throughout the A-Pillars and doors. The foam composite around the speakers was soggy and that was causing the rattle. The speaker was replaced and it still rattled after a day due to the composite. He also told me that the tread on the tires WAS IN FACT too low, even for a Corvette. I talked to the GM about my unpleasant ownership experience and MCH agreed to replace the windshield, weatherstripping, and A-Pillar trim due to the leak. The fix is a 8/10 because the trim was not completely sealed upon re delivery. I also had my bumper fixed by the body shop while I was up there. The body shop seamed to have capable people who were friendly and the bumper looked great when I got the car back. When it came to the tires, though, the service dpmt has to be one of the worst out there. I was told me that the process will be as smooth as possible. I got a call later that day from him stating that they couldn't put the tires on because my wheels were in danger of breaking on there hardware if they attempted any further to remove the tires(I had standard 19 inch Corvette wheels by the way). He told me he would have to take the car to a specialist and get them put on and I said ok. I get the car back and the tires are on great, but I was quoted $100 at install and he charges me $120 saying that's what they charged him so he has to charge me that. I think that's shady and unprofessional because if you quote a customer that price, but can't do the work you said YOU would do, you should cover the cost it takes for someone to do the job you were tasked with. Upon getting in my car, whoever they took my car to left it in sports mode with over 20 miles added to the odometer. Seems like more than a complicated tire installation happened here, to me. The bumper ended up being painted with very thin paint and got ate apart by simple rock chips on I-85. Called the body shop to have, yet, another exasperating conversation with MCH. The manager stated that I put the ceramic coating protection on my vehicle too early and that the "spots" on my bumper were a white chemical reaction. I took the car to 4 local body shops and they all said it was rock chipping due to a faulty paint job. It was the last straw in a series of failures and I just decided to get rid of the vehicle. Besides parts, every section of MCH is awful. If they sold me a faulty Corvette, what's to say about their other inventory they are selling and fixing? If you want a Chevy, go somewhere else More

CUSTOMER SERVICES!!! Kris McKenzie was very knowledgeable of the SUV's at the location I visited. He was interested in what type of vehicle I was looking to purchase and w Kris McKenzie was very knowledgeable of the SUV's at the location I visited. He was interested in what type of vehicle I was looking to purchase and why. I decided on a vehicle and he explained some major features and provided a car fax. This was impressive because I was going to request a car fax. More