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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,263 Reviews
Call Service Center (678) 515-9339

2,263 Reviews of Mall of Georgia Ford - Service Center

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August 12, 2024

I have worked with this dealership for many years with mostly positive experiences however this one was very disappointing. This is my work truck so leaving it somewhere for a day or two is inconvenient t More

by dmhenley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Aug 19, 2024 -

Mall of Georgia Ford responded

Thank you for your loyalty over the years and for sharing your recent experience with us. We apologize for the inconvenience and the oversight regarding your engine light. To resolve this matter quickly and to your satisfaction, please reach out to our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. We value your business and want to ensure this is addressed properly. Thank you for giving us the opportunity to make things right.

Aug 21, 2024 -

dmhenley responded

NEAR DEATH EXPERIENCE!!! Oh, this just got a lot worse. I was just traveling at a fairly high rate of speed when my transmission dropped into 1st gear causing some serious fish tailing. This is part of a recall from 2022. 2022! I could have died! I bought my truck from Jim Ellis Ford in Sandy Springs. Its been at Mall of Georgia Ford twice. Its been to several dealerships! Yeah, that engine light meant something very important and, it was ignored! I'm livid at this point. This is my work truck and I'm stuck either renting a truck or missing work. This is incompetence at very least. Anyone know a good lawyer? Mr. Oliver, the Mall of Georgia Ford rep reached out to me then went silent after I sent him my contact details. I've been a Ford man for over 50 years and this is maddening beyond words. What the actual flock?!? Frustrated beyond words. My truck is actually dangerous to drive.

August 07, 2024

Service was great, easy and simple. I enjoy my time to be there service advisor was very professional. We talk about on recall they said that they ordered the parts and I have to come b More

by kalmakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2024

Customer service has improved tremendously. Mateo is awesome! He is very empathetic and treated me with the utmost respect. More

by Bevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo-Service Department.
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August 03, 2024

MOG Ford is an excellent service center. Very professional. Very knowledgeable. Work is always done right and on time. More

by murph0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Crass
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Aug 08, 2024 -

Mall of Georgia Ford responded

We're thrilled to hear that you had such a positive experience at Mall of Georgia Ford! Your kind words about our team's professionalism, knowledge, and timely service are greatly appreciated. Thank you for choosing us!

August 03, 2024

Communication is an issue, spotty at best. Seems like they are overwhelmed with work. Probably due to all the quality issues with Ford vehicles. More

by brettswartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Aug 12, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback with us. We apologize for the communication issues you experienced during your visit to Mall of Georgia Ford. To discuss your concerns further and ensure they are properly addressed, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com. We appreciate your feedback and hope to have the opportunity to make things right.

August 01, 2024

Had a very good experience at my recent visit to the Mall of Georgia Ford. Would recommend to others. More

by RONWALLACE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 28, 2024

Slow and disrespectful they kept my car for 4 weeks and charged me for rent car More

by R.azarbahram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time and vehicle are, and we regret that we fell short of your expectations. To address your concerns directly, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com at your earliest convenience. Thank you for bringing this to our attention.

July 22, 2024

The new tires were installed but failed to properly balance the tires and the air were different in all the tires. This is ridiculous. We had not so great experience in our previous visits. I have y More

by Rp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Jul 29, 2024 -

Mall of Georgia Ford responded

We sincerely apologize for the issues you experienced during your recent visit to our service department. Your feedback is important to us, and we want to address your concerns as quickly as possible. Please contact Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com to discuss this further. We appreciate the opportunity to resolve these issues and improve your experience with Mall of Georgia Ford.

July 22, 2024

Cason is a great Service Adviser and I received regular updates in a timely manner. Thank you to the mechanic’s behind the door’s for getting the job done as it was perplexing to say the least. Thanks agai More

by TN-GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CasonStewart
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July 19, 2024

This place is great! It was my first time going to Mall of Georgia Ford but I was not disappointed! Thank you! More

by New2GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall sorry
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Jul 24, 2024 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that your first visit to Mall of Georgia Ford was a great experience. Our team is dedicated to providing excellent service, and we're glad we could meet your expectations. If you need anything in the future, we look forward to assisting you again. Thanks for choosing Mall of Georgia Ford!

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