Malloy Chevrolet of Charlottesville

I have hesitated to write this review, as I have wanted to give this dealership a fair chance. It is a long one, so bear with me. I had a lease on a 2022 Kia Niro that was bought out by Malloy, and I purch to give this dealership a fair chance. It is a long one, so bear with me. I had a lease on a 2022 Kia Niro that was bought out by Malloy, and I purchased a 2025 Trax. Since my Kia was a lease, it had negative equity and so I added that negative equity on the loan of my Trax. The transaction went well, and all papers were signed and I left with the trax, leaving my Niro on their lot for them to coordinate with Kia finance as to the sale of the vehicle / buyout of the lease TO Malloy Chevy. Fast forward almost 2 months later, I get a call from Kia finance stating my payment was late. A late payment on my credit? On a vehicle I haven’t owned for almost 2 months? The finance guy was very friendly and said that they were coordinating with Flow Kia of Charlottesville, and that they had experienced some hiccups in the purchase of the vehicle. He assured me multiple times that if I paid the payment, they would have the issue resolved in 30 days. By this time, my Niro had already been sold to an unsuspecting customer. Malloy overnighted me a check to pay the balance. I called Kia finance two weeks after making this payment to confirm that they had sold the vehicle, to which the representative told me that not only was the vehicle not showing in Kia finances system as sold, but they NOR any Kia dealership had coordinated with Malloy on this situation, as had been previously explained to me. I reached out to Malloys finance manager, who advised me they had sent the check to flow Kia. I said that per Kia finance, no check had been received. Not only that, but I was owing Kia ANOTHER payment, on a vehicle I haven’t owned for MONTHS! The finance manager, very friendly, apologized profusely and told me that they would mail another check to pay the remaining balance (which they did). I paid the balance and called Kia finance, confirming that no additional balance was due. Fast forward to JANUARY 2025, where I am now receiving texts from Kia finance that my lease has not been returned or sold, and they will be beginning recovery efforts to take the Kia. I DO NOT OWN THIS VEHICLE ANYMORE. I reached out to the finance manager, who is of course no longer with the company, and has passed me off to another person. What a sad scenario that I may possibly end up with a repossession on my credit, and an UNSUSPECTING purchaser of my Niro may end up without a vehicle. All because of this dealership’s negligence. In my opinion, once paperwork is signed to transfer ownership of the vehicle, I should not have to take care of anything else financially or through my credit on a vehicle that I don’t own. I certainly hope this dealership contacts me soon to resolve this, as it is a tragic situation in multiple ways. More

Dealership treated me as if I was buying a $50,000 even though it was less than $10,000. Everybody I came int contact there was attentive and friendly though it was less than $10,000. Everybody I came int contact there was attentive and friendly More

Everyone was super friendly, stuck to their word, and provided excellent customer service including Chris service manager. provided excellent customer service including Chris service manager. More

I had 3 different salesman approach me trying to sale me a car. I feel the prices here are higher then I have seen before getting the same services elsewhere. I will only use this dealership if I have to. a car. I feel the prices here are higher then I have seen before getting the same services elsewhere. I will only use this dealership if I have to. More

The associate in service, Mark, was very responsive and pleasant to deal with. It was a big service on an older vehicle, so we had several interactions. pleasant to deal with. It was a big service on an older vehicle, so we had several interactions. More

I had an excellent experience buying a pre owned vehicle with Malloy Chevrolet. Samantha was great to deal with in sales. Vince was extremely nice and professional he truly is a gem to work with. Vince also with Malloy Chevrolet. Samantha was great to deal with in sales. Vince was extremely nice and professional he truly is a gem to work with. Vince also went out of his way multiple times to make a deal work in my favor. I also worked with Sunny and to say the least he was an absolute pleasure to work with. I highly recommend working with these 3. I will be back for sure when upgrading. I’d also like to include Tony was so sweet with all the paperwork in the beginning. I also worked with another gentleman in finance who was very nice and quick. When bringing my vehicle back for work, MJ was so nice in getting a vehicle together for me to drive while mine was being worked on. More

Helpful. Polite. Kind. Communicative. I had my 1.5 year old with me and dropped my car and it was easy, the waiting room was clean and entertaining, everyone Polite. Kind. Communicative. I had my 1.5 year old with me and dropped my car and it was easy, the waiting room was clean and entertaining, everyone was friendly and smiling, and they treated both of us very well. More

Excellent service! I waited in the customer lounge and the work was completed earlier than expected. I waited in the customer lounge and the work was completed earlier than expected. More

Service time was poor and waited almost 3 hours for an inspection and oil change. inspection and oil change. More

Make sure service looks at your car had to bring mine back a week later after purchasing because of no coolant back a week later after purchasing because of no coolant More