Malloy Chevrolet of Charlottesville - Service Center

Service was on time. Staff was pleasant and. attentive. Facility was clean. Service done quickly. Staff was pleasant and. attentive. Facility was clean. Service done quickly. More

The technicians were friendly, professional, and provided excellent customer service. Moreover, they were honest in their recommendations providing what was needed without any up-selling. excellent customer service. Moreover, they were honest in their recommendations providing what was needed without any up-selling. More

Started off with being scheduled outside of diagnostic timeframe. Wasted vacation hours off work. Took my car back for 2 days and never got a message or call. Showed up to pick up and they wanted me to le timeframe. Wasted vacation hours off work. Took my car back for 2 days and never got a message or call. Showed up to pick up and they wanted me to leave the car there for at least a week for parts to come in. All issues were under warranty. They has no car for me to use during this time. Took back when parts came in for another almost 2 days and no call or update. Called and no one knew the status of the repair or even if it was done. Got there to get it and was told they couldn’t give me the paperwork yet because they couldn’t close the ticket. I have never been told what (if) was done to my car, no paperwork. Nothing. Makes me wonder if anything was done to it. They said they would email me the paperwork when it was closed yet they couldn’t even tell me what was done. Brandon and others chose staff are super arrogant and rude. Nothing like it was when it was under Jim Price. Worst service and experience ever. More

The service team was fast and friendly. I have had trouble finding a dealership with well trained EV technicians. This one was excellent. I have had trouble finding a dealership with well trained EV technicians. This one was excellent. More

Brandon Snoddy was extremely helpful and polite in explaining the services needed. I am extremely pleased with his service, and I look forward to dealing with him in the future! explaining the services needed. I am extremely pleased with his service, and I look forward to dealing with him in the future! More

Oil change was performed in a reasonable amount of time without much waiting although they never organized my shuttle home. without much waiting although they never organized my shuttle home. More

Irving was amazing to work with. Such a nice guy. Definitely coming back for my service needs! Such a nice guy. Definitely coming back for my service needs! More

The staff was courteous and communicated clearly. Ford seems to have a lot of recalls, but the service was professional. Ford seems to have a lot of recalls, but the service was professional. More

Service was completed promptly and service desk personnel were friendly and well informed, Would use them again were friendly and well informed, Would use them again More

Staff responsive and efficient and courteous. Had car in bay at scheduled time, finished in record time Had car in bay at scheduled time, finished in record time More