Malloy Chevrolet of Charlottesville - Service Center

Since Malloy bought Jim Price Chevrolet, service prices are exorbitant and I will be searching for service elsewhere; even if I have to drive to Augusta County or RVA! How long does it really take to chan are exorbitant and I will be searching for service elsewhere; even if I have to drive to Augusta County or RVA! How long does it really take to change the oil, rotate the tires, and do a system check? 3 hours? pffft PLUS you wanted to charge me $100 for a frickin air filter?? More

I had an appointment for an oil change. Typically I am aware of what is being done to my car and I usually am given options to say yes I would like this service and or no thank you, I would Typically I am aware of what is being done to my car and I usually am given options to say yes I would like this service and or no thank you, I would like to get that done next time. Today, I went in and said I was there for my basic oil change. As I am waiting in the lobby, I think everything is fine since no one has come to update me on my car. Next thing I know I am being called to say my car is ready and as I approach the payment desk. I am greeted with $156 and some change. To my shock I asked why is it so much. I never pay more than $80? They tell me that for every 5k miles they do all these things to your car. Rotation, brake inspection, check tire pressure. Etc. I was not given the option to say no to these things. Instead they told me oh I can give you a discount to bring down the price. Which dropped it to $123 and some change. Usually I fight and argue. Part of me feels like I was taken advantage from. I thought I could trust the people I bring my car to. So many new faces and it seems that the integrity has gone away. I know for a fact that my tire pressure was not checked because they all have different tire pressures. I called to speak to the manager and I was told to call back later. I called again, and couldn’t get through. I am upset and lost trust in my favorite dealership, more upset because I had in my mind that I needed X amount of $. Silly me for thinking that way. I have to get my dog her medicated food today and since I was over charged at the dealership, I have to figure something out. My dog has bladder cancer and is on a prescription diet. So now I can’t pay for her food because I didn’t factor in being taken advantage of from the dealership. Usually I am pretty good at budgeting. Yet I didn’t think/need/ feel like I had to factor in a bunch of men taking advantage of me, Over charging me on an oil change for my Chevy Malibu. Not sure if this is a place I want even remotely trust anymore. Not to mention the fact one of the guys holding his junk joking with a former employee as I was walking up to the desk, then telling me I can’t have a copy of the entire paperwork they want me to sign. Said he can print it off again.To an extent I understand that, I asked him to make a copy of the actual paperwork from the copier and he kept telling me no. Then when I kept asking for it he told me to keep the original one and that they are pulling out my ride for me. I said thank you and went to my car. In my mind half of me wanted to fight and then the other half wanted to leave. I am torn. My vehicle was not serviced like they told me it was. I paid for it and the work was half assed. It saddens me that society has come to this and that people think this is okay. I am not okay with this. I trusted this place, I am a repeat customer and this is the service I get? A loyal customer that up until today enjoyed coming to the dealership. I also know that I am 1 person and what I say doesn’t really matter. However, at least someone will listen to me, even if it doesn’t make a difference later on down the road. More

Not happy in general with purchase should have kept old truck and held out till was paid off truck and held out till was paid off More

Strong professionals doing excellent work always keeping the customers in mind. That means you always win when that happens the customers in mind. That means you always win when that happens More

I am very dissatisfied in the treatment that I got after being a customer of Jim Price Chevrolet for the number of years that I’ve been in business. I brought my truck in. I told him what the thing said it being a customer of Jim Price Chevrolet for the number of years that I’ve been in business. I brought my truck in. I told him what the thing said it was wrong with it. I don’t know why they didn’t go check it self they put an injector in it and then call back and said Lines was leaking and I had to replace those come to find out. I had a blown motor cost me 1900 and some dollars for nothing. My truck is just as bad the same way it went in. It’s the same way it come out. I don’t think it’s fair but I paid the bill. More

$110 for an oil change? Tried selling me tires. I didn't need tires. I was happy with Price, this new crew has gotten their last dollar from me. I didn't actually work with Tried selling me tires. I didn't need tires. I was happy with Price, this new crew has gotten their last dollar from me. I didn't actually work with anyone in sales, but the survey makes you choose a name and rate them More

My service was a state inspection. I was in and out in thirty minutes after I arrived. I was in and out in thirty minutes after I arrived. More

The service advisor was very helpful and courteous to me. Thank you for assisting me Thank you for assisting me More

Work was done as requested. Scheduling was difficult due to availability of corvette technician on given days. Scheduling was difficult due to availability of corvette technician on given days. More

The truck shop at Malloy has improved 1000% from when it was Price Chevrolet. Before, customers were treated like we didn't matter. We had stopped coming there due to the poor management of the truck shop.N was Price Chevrolet. Before, customers were treated like we didn't matter. We had stopped coming there due to the poor management of the truck shop.Now with Service Manager Glenn Goodrich and his crew we feel valued and appreciated. We will continue to do business with Malloy Cherolet truck shop. John Farlow/Fleet Superintendent Delta Response Team More