Malloy Ford Charlottesville

Malloy employees are knowledgeable and always ready to help! Justin helped me get the oil change for the Mustang GT...super service! Thanks for everything! help! Justin helped me get the oil change for the Mustang GT...super service! Thanks for everything! More

Terrible customer service. More harm than help. Beware!! This dealership had my truck for 5 months!,They had it so long that it had to be moved with the dealership relocation They lost every employee that wa This dealership had my truck for 5 months!,They had it so long that it had to be moved with the dealership relocation They lost every employee that was on my service team. (John,Joe and Melissa) They did not get work and approvals through my warranty company and got angry when my warranty company provided the recorded service calls when it was time for payment. They lost all my paperwork on my engine. When I picked my truck up it had damage and missing trim. The new service manager Mark D, told us to take our truck somewhere else stating they no longer accepted our warranty. Mark stated that the GM Ron Green decided that he was not taking our warranty any longer. We met with the GM Ron Green to hear our complaints we were having . He told us that he did not say that they would not take my warranty so the service manger lied to us and even put in writing when we asked, Ron himself agreed that the service department was in much need of improvement and stated that's one of the reasons he was bought on board with admitting they don't test drive or inspect the condition of the vehicles prior to the customer picking them up. Ron seemed legit and greeted us with a smiling face for us to only be let down by him as well. Ron Green lied to us in the end by not honoring my warranty or any returned calls from him after my complaint. Everyone be aware of the lies and non returned calls when you come to this dealership. More

great service!! Great service, Jennifer in Service Department was timely and informative in on all aspects of servicing both of our family vehicles. I have nber had Great service, Jennifer in Service Department was timely and informative in on all aspects of servicing both of our family vehicles. I have nber had anything but good experiences at Malloy Ford. More

I keep getting reminders to set up service appointments, but the last time I took the car in for a 7:30 appointment, four hours later, they had done nothing. Jennifer even told me just because I had an appo but the last time I took the car in for a 7:30 appointment, four hours later, they had done nothing. Jennifer even told me just because I had an appointment doesn’t mean that my car will be checked by a a mechanic at that time. Okay, understood, but 4 hours and nothing done?!!Try to find out about appointment policy, but nobody returned my calls or emails. I really done understand how Malloy does “appointment”! More

15,000 service Great dealership and employees. Jennifer took care of me in getting my vehicle serviced and Jackson (mechanic) was awesome. Noticed something on my ti Great dealership and employees. Jennifer took care of me in getting my vehicle serviced and Jackson (mechanic) was awesome. Noticed something on my tires that no one else who has serviced my car realized. Great job! More

Oil change and service I didn't have an appointment, but when I came to the service center I could do oil change and corresponding maintenance in the same day. It took about I didn't have an appointment, but when I came to the service center I could do oil change and corresponding maintenance in the same day. It took about an hour and half in total. The person I worked with was quite professional and friendly. Overall, I have a positive experience and would consider returning to this place again. More

Great experience. The staff was excellent! My purchase was flawless. They worked hard to get me the financing and the best rate possible. Malloy is top notch and I would refer anyone to go see them. J was flawless. They worked hard to get me the financing and the best rate possible. Malloy is top notch and I would refer anyone to go see them. Josh G More

I do not personally own a Ford from this dealership, and after my boyfriend's experience I will never. His car is 3 years old and he took his vehicle in for some routine maintenance about a month ago. After after my boyfriend's experience I will never. His car is 3 years old and he took his vehicle in for some routine maintenance about a month ago. After they did a routine oil change/tire rotation he noticed a squealing noise. Since then he has returned to their service department several times, often sacrificing a whole day of waiting for them to still not have fixed his problem. These mechanics are entirely incompetent. And they keep charging him! For a problem they have not fixed! He spoke to a manager on the phone once, he apparently diagnosed the problem over the phone without even having seen his vehicle, and when my boyfriend took his car back to the service department again to have them remedy this same obnoxious problem, they chose not to do what he told them to do. Instead they decided they found a different unrelated problem and fixed that. And charged him for it. I am beyond appalled at this so-called "Service" Department and believe me when I say I will make it my personal mission to warn anyone and everyone away from this Ford Dealership. More

Service and Inspection of Two Focuses Serviced and Inspected both of my Ford Focuses. Professional from beginning to end. Shuttled me to work promptly. Explained all of the work to my sati Serviced and Inspected both of my Ford Focuses. Professional from beginning to end. Shuttled me to work promptly. Explained all of the work to my satisfaction. More