Malloy Ford Charlottesville

Costumer service Excelent service. Prompt to answer the phone and help with all my service questions needs. Great service for a great price. Thank you Malloy service Excelent service. Prompt to answer the phone and help with all my service questions needs. Great service for a great price. Thank you Malloy service team. More

Excellent Service Team Todd is very knowledgeable of Ford vehicles systems and technologies. Todd is also adept at Ford Motor Company service management. He is very personab Todd is very knowledgeable of Ford vehicles systems and technologies. Todd is also adept at Ford Motor Company service management. He is very personable and he gets the job done. Trust Todd with your vehicle! More

Service done well and no problems with car. See above. Service done well and no problems with car. And again since I have to use twenty five words. Service done well and no problems s with car See above. Service done well and no problems with car. And again since I have to use twenty five words. Service done well and no problems s with car More

state safety inspection I was very happy with the service I received at Malloy. The service employee that worked with me was Derek Michael and I would rate him A+. I was very happy with the service I received at Malloy. The service employee that worked with me was Derek Michael and I would rate him A+. More

Great Job in all aspects. Every one was kind and my service had no issues. It was and overall good experience. I hadn't received this in the past, but the last couple times it Every one was kind and my service had no issues. It was and overall good experience. I hadn't received this in the past, but the last couple times it was what it should be. More

Professional & Considerate Overall a very good experience. Ryan Rice’s assistances in our examination, test drives and ultimate purchase was well above the behaviors normally f Overall a very good experience. Ryan Rice’s assistances in our examination, test drives and ultimate purchase was well above the behaviors normally found amongst car salespersons. The finance team did not waste my time and were clearly integrated into a very solid sales, management and finance team. More

Great bunch of people These guys and gals are first class. Very attentive and pleasant. I’d recommend buying a vehicle from them even if you have to drive from Richmond li These guys and gals are first class. Very attentive and pleasant. I’d recommend buying a vehicle from them even if you have to drive from Richmond like I did. Ron, the GM Goes the extra mile to make sure you’re well taken care of. More

Worst car buying experience First of all, I had a truecar certificate that they did not fully honor. Also the truck had some issues that they promised to fix and have ready by a First of all, I had a truecar certificate that they did not fully honor. Also the truck had some issues that they promised to fix and have ready by a certain day. That didn't happen. Had to call several times before someone would even return my calls. They have caller-id, and won't answer the phone. They promised I would have the door code to the truck to unlock the door. They didn't happen. They would not give me an invoice showing the repairs they made, saying that the repairs where made under the previous owners' name, even thou I had paperwork saying I brought the truck. Once you buy a vehicle from them, that's it. They will not answer the phone. I even had a 3 mth trail of sirius which they never told me about. They activated it without telling me and I wasn't able to listen to it because sirius said the dealer was supposed to update the software. They only gave me one key to the vehicle. Also a mechanic I had taken it too said they the wire was wet and rusty from a possible car wash. These sales people are only about selling a vehicle and wan't nothing to do with you afterwards. More

Great sales Team - Lousy service team So... I have bought two fords in the last two years from Malloy. The first time I needed service from Malloy I got the run around from the service de So... I have bought two fords in the last two years from Malloy. The first time I needed service from Malloy I got the run around from the service department that the parts were on back order for 30 days. However the worst part is they choose not to call anyone back till the end of the day or not at all. Every time they called me back is after I called my sales guy to speak to a manager. Lousy service setup. I ended getting my vehicle back from Malloy and taking it to my local mechanic. My local mechanic was able to get the parts in one day and fix my vehicle the same day. More

Turns out they do stand behind their work After posting some negative reviews earlier, I got a call from Marc Degroat at Malloy Ford offering to make things right. He explained the problem wa After posting some negative reviews earlier, I got a call from Marc Degroat at Malloy Ford offering to make things right. He explained the problem was with Ford's policies and they would not reimburse them for work performed after the warranty period. He offered to reimburse me from Malloy's pocket and I agreed that would make everything all right. In light of their response, I withdraw my previous review and now heartily recommend them. More