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Malloy Ford Charlottesville
Charlottesville, VA
227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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227 Reviews of Malloy Ford Charlottesville
May 28, 2019
First visit to Malloy Ford My first experience with Malloy Ford was excellent. Staff were courteous and really listened to my concerns. Excellent follow-up from managers. Will r My first experience with Malloy Ford was excellent. Staff were courteous and really listened to my concerns. Excellent follow-up from managers. Will return again. More
by dgm5z
Employees Worked With
Tom in service department. Excellent service. , Marc Degroat
May 26, 2019
Great Experience. Doniell is #1 I went into Malloy Ford Charlottesville to ask a few questions about a Ford Fiesta that was posted on their web site and was lucky enough to meet thei I went into Malloy Ford Charlottesville to ask a few questions about a Ford Fiesta that was posted on their web site and was lucky enough to meet their Business Manager Doniell Reynolds (Greatest Sales Business Manager I've ever met!!). She took the time to personally show me several cars before I went home to pick up my son to bring him back to look at them. Doniell made my son and I feel very comfortable/not pressured and treated us like we were family. Doniell then introduced us to salesman Irving Parrish who was professional, a great person and very knowledgeable about the car we were looking at. Doniell and Irving made this sale by being two great people and I would recommend to anyone looking for a vehicle to visit them at Malloy Ford. Thank you, RG I have also used Malloy's service dept. many times and they have a great Team. More
by rgevry
Employees Worked With
Doniell Reynolds (#1) and Irving Parrish
May 23, 2019
25,000 mile service Had very early appointment for service check. Was done promptly. I ask for assistance in programming cell phone to car and lady at desk was very hel Had very early appointment for service check. Was done promptly. I ask for assistance in programming cell phone to car and lady at desk was very helpful and pleasant. More
by Candyblue #1
Employees Worked With
Marc Degroat
May 02, 2019
Service Director won't return my calls I had a terrible experience this past February renewing my inspection sticker and fixing a defective passenger-side airbag sensor, which took 3 trips I had a terrible experience this past February renewing my inspection sticker and fixing a defective passenger-side airbag sensor, which took 3 trips to the dealership. The airbag sensor has been an on-going problem for 4 years. Multiple replacements of the sensors (and harness wiring & wiring assembly) cost me a total of over $2,000. Since March 20, I've made three requests (first through a service adviser, second through a receptionist, third through a direct email on April 23 to Melissa Best) for Melissa to call and help me understand what happened and to reimburse a portion of my bill in goodwill compensation for my time and frustration. I have still not been contacted. I've been a loyal Ford customer (Brady-Bushey, Battlefield and Malloy) for over 20 yrs. I'm simply asking for Melissa to contact me. Thank you. More
by W@h005
Employees Worked With
Marc Degroat
April 29, 2019
1997 F250 State Inspection & Service Being an older truck, parts had to be found which took a few days and trips. So Malloy provided a rental car so I could return to the farm. Being an older truck, parts had to be found which took a few days and trips. So Malloy provided a rental car so I could return to the farm. More
by Ralph7
Employees Worked With
Todd Wheeler
April 01, 2019
Buying a car without headache It was a pleasure working with Freddy. He was very helpful, courteous, listen carefully and remember what I am looking for. I am appreciated that he It was a pleasure working with Freddy. He was very helpful, courteous, listen carefully and remember what I am looking for. I am appreciated that he not only delivered my new car to my door but also explained and demonstrated every functions to me in detail multiple times ! Most of all he even cleaned my old floormats before putting it in my new car. People at the dealership are very friendly and the paperwork is so easy to accomplish. More
by senior
Employees Worked With
Freddy Edwards
March 26, 2019
They worked hard to meet my needs! Patrick was very nice and helpful! Danny and Patrick worked together to get me the deal that I needed. They called and sent text messages to stay in c Patrick was very nice and helpful! Danny and Patrick worked together to get me the deal that I needed. They called and sent text messages to stay in contact with me while working on the deal. The next day I met William he was super friendly, he explained everything to me, he was the one who finalized the sale for me. William made sure that the car was clean, switched out my tags answered all my questions and I drove off a happy lady. Thumbs up to William, Patrick and MGR Danny, thanks! More
by Newride4me
Employees Worked With
Patrick, William and Danny
March 25, 2019
Transmission woes On a bleak and rainy day, my transmission cable broke leaving me stranded. Malloy was pretty busy and couldn't fit me in quickly. It was a long day! On a bleak and rainy day, my transmission cable broke leaving me stranded. Malloy was pretty busy and couldn't fit me in quickly. It was a long day! But, they fixed my car and I'm satisfied with the work. More
by rtsmith56
Employees Worked With
Tina Smith, Todd Howard
March 21, 2019
Satisfying Experience I made an appointment with the expectation that I not have to wait too long for the vehicle to be finished and I was not disappointed. An unexpected b I made an appointment with the expectation that I not have to wait too long for the vehicle to be finished and I was not disappointed. An unexpected bonus came when I learned that the vehicle had also been inspected which saved me having to reschedule another appointment. More
by Mark
Employees Worked With
Unfortunately, I did not make note of their names.
March 17, 2019
Awesome experience Elliot was great to work with... he was very personable and made the experience of buying my nee F150 very enjoyabe. His level of service certainly ma Elliot was great to work with... he was very personable and made the experience of buying my nee F150 very enjoyabe. His level of service certainly made the 4 hour drive to the dealership wirth it... and I'll certainly come back for my next purchase. More
by Cbligreen
Employees Worked With
Elliot
