Malloy Ford Charlottesville

Great easy experience When we got there, everything was fine. It didn’t take very long to get thru the process. They worked hard to get the payment where it needed to be. When we got there, everything was fine. It didn’t take very long to get thru the process. They worked hard to get the payment where it needed to be. More

After 4 other dealers I went to Malloy I purchased a used vehicle from Malloy on 3/2. The salesperson Irving was polite, professional and knowledgeable. The entire experience was great from I purchased a used vehicle from Malloy on 3/2. The salesperson Irving was polite, professional and knowledgeable. The entire experience was great from start to finish. Only critique, the vehicle could have been a little cleaner upon delivery but wasn't terrible. More

Good customer service, great people Very good customer service, no pressure to buy nobody standing around bugging you, but help is only feet away if you need it,Kenneth was my salesman g Very good customer service, no pressure to buy nobody standing around bugging you, but help is only feet away if you need it,Kenneth was my salesman great guy to deal with. More

State inspection Soon after I dropped my truck off to be inspected I received a call from the service department. I was informed that i needed new rear brake pads and Soon after I dropped my truck off to be inspected I received a call from the service department. I was informed that i needed new rear brake pads and rotors. This repair was estimated at 575. As I did not want the hassle of a rejection sticker, then having to find someone for a second opinion I agreed. It was close to time to close but they said they could get it done. I arrived at the dealer 10 minutes after I spoke to the service rep. Less than an hour after I got off the phone my truck was ready with the inspection sticker. I looked up the pad and rotor cost and found them to be about 275 for the set. The final bill was in excess of 600 and there was no turn over of old parts. The whole experience was less satisfying than any of the numerous services I have had with Malloy service department before. Not saying I won’t be back but I just wasn’t happy with this visit. More

Very helpful staff at Malloy Ford. We got a great deal for o We had great service by Trevor Miller. He was very helpful and friendly to talk to. We would highly recommend him to future customers looking for a ca We had great service by Trevor Miller. He was very helpful and friendly to talk to. We would highly recommend him to future customers looking for a car. More

Efficient and cordial Malloy performed an oil change on my car the morning I called, working around my schedule. The also completed it within the time they gave me as I had Malloy performed an oil change on my car the morning I called, working around my schedule. The also completed it within the time they gave me as I had to wait with my car. All of this was done with courteous service! More

Repair/Replace Tire Damaged by Pot Hole Appeared about 8:15am, driving 2017 Ford Explorer with spare/donut on right front with damaged tire in back for evaluation to repair or replace damage Appeared about 8:15am, driving 2017 Ford Explorer with spare/donut on right front with damaged tire in back for evaluation to repair or replace damaged tire. Tire was damaged beyond repair. Replacement tire in stock. Rotated tires and put the new tire on the right rear. They checked the alignment and was okay. Todd, the service tech, had the state inspection performed which was due in February so that I would not have to make a return trip. Out by 11am! I've driven my car at high speeds to Richmond and back on the interstate twice. Car continues to ride & perform great! More

The service writer was great! This was the best service visit to Malloy in a while. The service writer was professional and treated us well. Glad to see the service at Malloy is im This was the best service visit to Malloy in a while. The service writer was professional and treated us well. Glad to see the service at Malloy is improving. More