Malloy Ford Charlottesville

Great experience Everyone at Mallory Ford was great to deal with. Kevin Daughtry my salesman made the transaction easy without any problems he was very helpful and gre Everyone at Mallory Ford was great to deal with. Kevin Daughtry my salesman made the transaction easy without any problems he was very helpful and great to deal with I would highly recommend him to anyone that's looking to buy a new or used vehicle. Thanks Kevin Love the truck. More

Do not buy a car here They have horrible customer service. they never answer the phone you always get a voicemail then they never call back. They do not stand behind what t They have horrible customer service. they never answer the phone you always get a voicemail then they never call back. They do not stand behind what they say . 9909 percent check on all vehicles that"s a lie we had it one day and it broke down More

Children could run a better business Don't even bother with this "business." I scheduled an appointment for warranty repair work on Saturday at 8am. By 3:23, I hadn't heard and followed Don't even bother with this "business." I scheduled an appointment for warranty repair work on Saturday at 8am. By 3:23, I hadn't heard and followed up. I was told the car was still being worked on. When I arrived at 3:52, the doors were locked and the service adviser had left. I was able to get my keys from a man still there, but it was still unclear if the repair had been done. I followed up on Tuesday, and miraculously they had no record of my car even being there on Saturday. I left my number to get a call-back and didn't hear back. I decided to follow up again Thursday, and still got no clear response if the work had been done. It seems no one in the service department knows anything about a car that was left with them. I have the tags that were placed in my car as well as on my keys, the 3 emails, and 3 text messages reminding me of the appointment. I guess I'm better at documentation than a business. If you value communication, knowledgeable staff, and trust the security of your vehicle, DO NOT take your car here for service. Calling this a business is a joke! Needless to say, I do not trust Malloy Ford of Charlottesville with any service or future car buying. I'd rather drive to another dealership hours away before trusting any property with these individuals. More

Dishonest This is the first review I have ever made in my 44 years. I was so displeased with the lack of respect and unethical behavior that I feel I have to wr This is the first review I have ever made in my 44 years. I was so displeased with the lack of respect and unethical behavior that I feel I have to write this. I would highly recommend you not purchase from these liars. DO NOT MAKE an out of town drive to get "a great deal" without having such deal in writing. They low ball your trade-in, they add all kinds of fees, and epitomize all that you despise about dealing with dealerships. Luckily, I had another dealer that was a complete 180 from Malloy. They were courteous, respectful, genuine, and have a no hassle approach. They gave my full asking price on my trade-in without haggling. The opposite of Malloy. I would not buy nor would I ever recommend them to anyone. You can get a better deal somewhere else. More

Purchased a 2104 ram 3500 My fiance and I walked the dealership before they were open and we were surprised to be greeted by Myles Dudley, our awesome salesman! He helped me th My fiance and I walked the dealership before they were open and we were surprised to be greeted by Myles Dudley, our awesome salesman! He helped me through the finding and buying process and made my first dealership purchase a great experience. Along with that the rest of the sales/ management team were very helpful and honest. We highly recommend Malloy Ford of Charlottesville and especially Myles Dudley . More

Just looking and drove out with a car Been looking for a newer car for over a year, had done my homework and knew what I was looking for. Saw this Subaru online and when the price was red Been looking for a newer car for over a year, had done my homework and knew what I was looking for. Saw this Subaru online and when the price was reduced, went to check it out. It was just what I wanted. Didn't expect to purchase it that day, so had driven up with friends. Kevin and the other team members were very courteous, helpful, and patient (not pushy or over-bearing), and made the whole process go smoothly. He was willing to accept my trade-in sight unseen and sent someone to pick up my vehicle in Lynchburg the next day. Even though I had pre-approved financing, Mallory Ford was able to find me a better rate. I'm very happy with my new car and glad I found Malloy Ford in Charlottesville. More

Great Car with Good People Kevin, the salesman who helped us, was easy-going with no pressure. We had shopped here before and worked with another salesman and had the same exper Kevin, the salesman who helped us, was easy-going with no pressure. We had shopped here before and worked with another salesman and had the same experience. The other car happened to be a BMW as well, and both cars have been working flawlessly. We subsequently purchased an extended warranty for the second car, so as to relieve any worry of anything going wrong on the 2007 550. Mike, the finance manager, who sold us the warranty, was easy-going and nothing but informative, making sure the purchase we made was exactly what we wanted. Overall, a wonderful experience with no complaints. More

Shoddy Service Department My parents bought a brand new 2016 Ford Explorer from this dealership. On the way to the dealership for the 5000 mile tune-up (oil change and tire rot My parents bought a brand new 2016 Ford Explorer from this dealership. On the way to the dealership for the 5000 mile tune-up (oil change and tire rotation) it broke down. Dealership wouldn't help. Couldn't send a driver to get her, doesn't provide loaners, and basically couldn't be bothered. Attempted to make her feel foolish by saying they couldn't replicate issue or get code to diagnose. She was told they could finish the job within hours... More like a day! Service said they'd call will an update by COB but that didn't happen. Wouldn't give her a ride to get a rental, her husband picked her up and handled that. Asked that she drop the rental of on her way back to the dealership... How? Were they going to pick her up this time? Then they asked that she sign the receipt for the rental! I tried to contact the GM but I continuously got the run around. Guess he can't be bothered either. More

Appreciative of the help Kevin Daughtrey and his supervisor Rick were very helpful in providing guidance on finding a replacement vehicle for our 2012 Ford Focus that unfortun Kevin Daughtrey and his supervisor Rick were very helpful in providing guidance on finding a replacement vehicle for our 2012 Ford Focus that unfortunately had a blown transmission. Kevin is a good listener, low pressure and knowledgeable sales professional. He was responsive to all my questions and provided good guidance in the decision making process. Rick helped as well in providing options for us to move forward with purchasing a 2015 Toyota Tacoma off the used lot which we're very happy about. Mike D was a wiz during the financing process. Although not happy about the Focus, at the end of the day we're very satisfied with Malloy and the Pre-owned team for helping meet our needs! Trevor and Kim More