Malloy Ford Charlottesville

Happy Customer Purchased a 2015 Toyota Highlander on 6/30/16. My sales professional, Kevin Daughtrey made the experience as positive as I have ever had buying an au Purchased a 2015 Toyota Highlander on 6/30/16. My sales professional, Kevin Daughtrey made the experience as positive as I have ever had buying an auto. He was helpful and no BS or pressure. I recommend that you ask for him if you decide to purchase from Malloy. Also, Mike Desmond in finance was helpful and made the experience positive. Keith More

Over promise and UNDER deliver I have a business that has 13 ford vans. I took 2016 Transit van to have a door hinge fixed. They wrote estimate for the work to be done, we then plan I have a business that has 13 ford vans. I took 2016 Transit van to have a door hinge fixed. They wrote estimate for the work to be done, we then planned a day for them to have the vehicle - the told me it would be done in 2 days. We are now on day 6 and they are still not done. EVERY person that I speak with can only say sorry. I have now had to call 15 of my customers and let them know we have to reschedule there service because Malloy ford can't fix a door on a brand new van. When I ask for the GM he apparently is never in the bldg, and his VM is not set up... what. They are not capable of repairing ANYTHING and there customer service is the worst I have ever dealt with in my 15 years of management. Find ANYONE other then Malloy. More

Happy customer I had a great experience with Malloy Ford today. The service Kevin And Donielle was exceptional! I was very comfortable and at ease with whole car buy I had a great experience with Malloy Ford today. The service Kevin And Donielle was exceptional! I was very comfortable and at ease with whole car buying experience, they were real, not Fake and pushy! True genuine profressionals! I highly reclined these two if u are looking for a new car! Stephanie More

Fast efficient and friendly Kevin was our salesperson he was very honest and quick to awnser any questions we had. Also didnt make us fell pressured at all really laid back guy. Kevin was our salesperson he was very honest and quick to awnser any questions we had. Also didnt make us fell pressured at all really laid back guy. More

The Most Incompetent Dealership Ever! This Dealership only wants your money and they are very incompetent. The finance department and the accounting department do not have basic communicat This Dealership only wants your money and they are very incompetent. The finance department and the accounting department do not have basic communication and they lie and lie. I have email and voice mail correspondence were they lie and back track. Spend your money elsewhere, sometimes it's better to pay a little more for service. More

great deal and awesome salesman I purchased a use Ford Explorer from this dealership. The saleman Shannon Johnson was very knowledgeable and professional. I felt that i received a g I purchased a use Ford Explorer from this dealership. The saleman Shannon Johnson was very knowledgeable and professional. I felt that i received a great deal. And i now know that did. I have had no rproblema with the vehicle and i have owned it for almost a year. More

It was a good day nice people to deal with Hey really liked Kevin Daughtrey nice guy easy to deal with they made me feel like family. Shannon the used car manager is a nice man too, hey he even Hey really liked Kevin Daughtrey nice guy easy to deal with they made me feel like family. Shannon the used car manager is a nice man too, hey he even payed for our lunch,me ,my mom , and wife. Then came the paper work , a delightful lady name Doniell Tibbs help us she help me have a service plan that I could feel confortable buying a used truck. These guys were really helpful to me and again made me feel like family ....would I deal with them again , yes, i'm planning on it , already talked to kevin about something else, thank you so much , for all your help and understanding . see you soon Scotty More

Great service from Kevin Daughtrey Kevin was such a pleasure to work with. He was very patient with me as I was very hesitant to trade in my SUV for a more fuel friendly car. Kevin made Kevin was such a pleasure to work with. He was very patient with me as I was very hesitant to trade in my SUV for a more fuel friendly car. Kevin made my decision easy! Thank you, Kevin!! More

Great experience Great customer service. Drove 2 hours to buy a 2009 Ford Explorer from Kevin Daughtrey. Very pleased with the promptness of the sale and overall ex Great customer service. Drove 2 hours to buy a 2009 Ford Explorer from Kevin Daughtrey. Very pleased with the promptness of the sale and overall experience at Mallory Ford. More

Despicable customer service at the car sales department Responsible personel for this bad review: Malloy Ford Charlottesville General manager : Pat Fogarty Sales manager : "Rusty" Salesman : Patrick Responsible personel for this bad review: Malloy Ford Charlottesville General manager : Pat Fogarty Sales manager : "Rusty" Salesman : Patrick I wish I read the reviews before even stepping in this dealership. I wish there was a 0 star rating, 1 star is way to generous. After a lengthy perhaps usual sales back and forth discussion price went up from Saturday to Monday. When I questioned the salesperson the sales manager lied about the time period and jacked up the price, and I was told to either take it or leave it. Right after uttering these words sales person hung up the phone on my face. This type of thing had never happened to me ever in my life. I guess this is the type of treatment you get when they are tired of you in this dealership. But hanging up the phone on a customer takes a new low. As a businessman myself I was on both sides of this type of situations many times. Never even would of entertain the thought of hanging up on a customer. Unbelievable. I attempted to get in touch with the general manager to perhaps remedy the situation. He was unreachable. Tried: phone, email, snail mail. Nothing worked and my request for a conversation or meeting left unanswered. These people are either not very intelligent, not well trained, don't give a xxxx, self absorbed. I can't tell which is it. In my previous employment I would have been fired for hanging up on a customer. Wouldn't matter who was right or wrong. If you can't handle a customer, you find a higher up to take control of the situation, not just say take it or leave it and hang up. Remind you this is a large Ford dealership, not some mom and pop business. Several days has passed, still no one replied to my request. Incredible! Mr. Malloy's name is attached to this business and I don't think he would like this. More