Malloy Ford Charlottesville

The reason why I have rated this dealership so poorly is because the managers are liars! I came to look at a used ford that I was in love with. They were not willingly to move on the price of the vehicle at because the managers are liars! I came to look at a used ford that I was in love with. They were not willingly to move on the price of the vehicle at all and when they gave me my quote on my trade is was $2500 less than NADA rough trade in which, my car was most definately not rough. They wouldn't work with me on giving me a fair trade in price and Trevor the Manager explained to me that he would be able to only sell my car for 800 more than the trade in quote. I loved the truck and came back and looked at it twice just to make sure and ended up going through with the deal. A few days later I was curious as to what they had listed my car for that I had just traded in. They had listed it for over $5000 more than what he told me he would give me. The sales person that I worked with was fine. The managers are horrible. Don't go to this dealership for a used car. They will trick, lie, and give you a horrible deal for your car. They should be ashamed. How can you run a business that way. I would never send anyone that I knew to this dealership nor anyone that I didn't know. Take it from me and do not go here. More

I was looking for a new escape for my growing family, and decided to stop here since I've heard good things from friends. I hate spending all day in a dealership (with the sales staff pushing for the more ex decided to stop here since I've heard good things from friends. I hate spending all day in a dealership (with the sales staff pushing for the more expensive vehicles), but that's not at all what happened here. They knew what I wanted and Fred Nelson made it happen in a timely manner. I'm more than happy with their customer service and way they operate there. No complaints. More

My significant other bought a 2013 focus ST a couple months ago and the sales person (herman) was very knowlegable about the vehicle. They were all very patient with us deciding on vehicles and introduc months ago and the sales person (herman) was very knowlegable about the vehicle. They were all very patient with us deciding on vehicles and introduced us to the ST. we went for the mustang but after driving the ST....nothing compared. :) Salesman, sales manager, finance manager, everyone was very friendly and very helpful. I went back last week and purchased a 2013 ST also and I got a good trade in price for my vehicle (which was actually the same price quoted at carmax to sell to them straight out). My car was at a different location and they had it here and ready the SAME DAY i called and told them i wanted that vehicle!!! Ready and willing to go when i got there, paperwork done, car cleaned....everything!! the total experiences were exceptional. They are willing to go that extra mile to make the customer happy and provide remarkable customer service!!! More

In September of 2012, my father-in-law purchased a used van from Battlefield Ford in Charlottesville. In February of this year,his wife passed away and he no longer needed the van. He went to the dealershi van from Battlefield Ford in Charlottesville. In February of this year,his wife passed away and he no longer needed the van. He went to the dealership to get an idea of the van's worth so he could sell and/or trade it. Dealership stated than van was worth $3300 even though he had paid $10,000 for it 5 months and 200 miles earlier and the van was in the exact same condition it was when he bought it. When I confronted the general manager, his excuse was that they had too much money in the van which was his rationale for charging $10,000. Bottom line, the dealership saw an 83 year senior citizen living on social security and took him to the cleaners. More

I took my vehicle in to Battlefield Ford's auto body for repair work on my 2013 Ford Mustang. I also asked that the service center take a look at a mechanical problem I was having with the passenger sea for repair work on my 2013 Ford Mustang. I also asked that the service center take a look at a mechanical problem I was having with the passenger seat. The staff was very friendly and helpful. The auto body (and service center) finished the repairs in a shorter time frame than I had originally been given, and the work was excellent. I can't speak to the competitiveness of the pricing b/c all but my deductible was covered by my insurance, but everything else about my experience with Battlefield was great. I would definitely go back, and I would recommend their auto body to others. More

I originally came in for service on my car. I ended up leaving with a new one . I really enjoyed my visit at Battlefield Ford. leaving with a new one . I really enjoyed my visit at Battlefield Ford. More

Fast easy process and knowledgeable staff. Showed me every step of what was going on from trade evaluation to monthly payment and explained how to use the car very thoroughly after we signed paperwork. every step of what was going on from trade evaluation to monthly payment and explained how to use the car very thoroughly after we signed paperwork. Couldn't have been any easier and I'm very happy so far! More

I would not recommend this dealership for their customer service. My son came to Charlottesville Virginia to buy a car for me. He lives 100 miles away. Geoffrey was our salesperson. We bought a simple model service. My son came to Charlottesville Virginia to buy a car for me. He lives 100 miles away. Geoffrey was our salesperson. We bought a simple model Fiesta 2013. When Geoffrey was typing up the papers he said, "The only thing extra you are paying for is an automatic." I asked immediately, "Does that include cruse control?" This was an option that meant enough to me to write this review. His reply "Cruse control is pretty much standard on all cars." My mistake was not pinning him to a yes or no answer. I waited two weeks for the car to be delivered. When I went to pick it up, I sat in the new car to see what it looked like. I couldn't find the cruse control. When I went inside the dealership I asked, "Does the car have cruse control?" He didn't answer and went to my SAAB to take off the tags. He couldn't get them off and came in 3 times for different screw drivers. I asked again each time, "Does the car have cruse control?" Finally on the third time he looked inside the car and looked at me from outside the dealership and shook his head no. He never addressed this issue again. When I asked how much does cruse control cost he told me about $400. The same as it would have when I bought the car. I went home and called Paula, their customer representative who didn't call me. I called back 3 days later and got Paula. I told her my story and never heard from her again. Finally I called Ford in Michigan and then a manager called me. He ignored me and then called my son who knew nothing about this. The car was mine and I don't have to check in with my son. The final insult was registering the car in Arlington Virginia with has caused us a new problem with insurance, property taxes, and inspection. My son did call on this and they told him it was not their problem. The sad thing is I would have gone half on the cruse control but nothing was offered.Beware if your choose Battlefield Ford. More

I will NEVER patronize the Charlottesville Battlefield Ford Dealer again for work on my Ford F150. I brought it in because my turn signal stopped working and every time I replaced the fuse it would imme Ford Dealer again for work on my Ford F150. I brought it in because my turn signal stopped working and every time I replaced the fuse it would immediately burn out. So they were to check the electrical wiring and call me with an estimate. Instead they kept the truck for three days and kept calling to say the wiriing was a mess and they would let me know. Finally they called me to let me know they had already "fixed it" and it would $438 ! I never would have imagined it would be so much and they never even called me with an estimate. I think I was royally ripped off. Never again. More

Our 2007 Lnncoln MKX needed a new water pump. (very expensive repair on this car) $1700.00 . I know alot about cars and do most all work myself on our vehicles (they must have not thought of this si expensive repair on this car) $1700.00 . I know alot about cars and do most all work myself on our vehicles (they must have not thought of this since my wife took the car in to have it repaired). They called us with the estimate in the afternoon with a long list of parts and repairs (most which was bull crap). Here is a list: power steering fluid needs to be flushed and changed because it is dark looking ($180) wiper blades need to be replaced they are streaking ($?) (I just replaced them with the same ones i use on all are vehicles and they last about 2 to 3 years) Lower transmision mount broken ($360) (I have not checked this out yet, did i mention my wifes brother is a lincoln mechanic at another dealership about 120 miles away from here?)(he just checked the car out in February and did not see this) New accesory belt because it was saturated with coolant. ($49) (ok there are several things that are wrong with this. i had just put this belt on and it had less than 500 revolutions on it when we sent this in, and my wife specifically told them it had just been put on.) there are several more things they tried to charge for that were not a problem or needed to be done. Now it comes the time for us to pick up the car. The dealer ship tells me there is a short and it is blowing the fuse for the pcm.(This will cost $69 diagnostic $89 an hour to find the short.) (I explained to the dealership that the only problem with this vehicle when we brought the car in was it needed a water pump and no fuses were blown or blowing. ) ( I asked how long it would take to find the problem and they did not know so they could have spent how ever much time or wrote up whatever they wanted to for the labor charge, so i gave them 1 hour to find it then i wanted the car back). they did not find the problem so i took the car back. I checked the car out at home and within 10 minutes with just a multimeter and no schematic I found the main conector on the fire wall had a ground pin bent over and shoting out the power control module (this was caused by the mechanic when he replaced the water pump. I took the car back with pictures per the service managers request. The fuse was no longer blowing but now there were real issues. they did finally clear the faults but would not credit any of the money we spent for them to troubleshoot the problems that they installed. When we got the car back the first time the leather seats, steering wheel, interior , hood quater panels, bumber, etc..... were covered in grease (not a great look for a cream colored car). Also i can't prove it was them but a misteriuos dent above rear tire. More