Malloy Ford Charlottesville

So yesterday 6/17/21 I had an oil change and yearly inspection scheduled at 7:30 AM. When I made the appt. a week earlier via phone I said I would be waiting at the dealership, then repeated this info inspection scheduled at 7:30 AM. When I made the appt. a week earlier via phone I said I would be waiting at the dealership, then repeated this information to Logan Lamb upon arrival. Then something went terribly wrong, after sitting in the waiting room for two hours I went and ask Mr Lamb for the status on my truck, he left to go check and a few minutes later a woman came back to inform me that my paperwork had somehow been mixed up and it would be at least another hour. Needless to say I was ticked off to put it politely. She offered no real apology and said I could leave if I didn't want to wait, but honestly I didn't have the time. So an hour later I had to go check on my truck again, still not ready so I stayed at the registration desk area. Fifteen minutes later the auto technician came with my paperwork and someone ask him what happened to cause such a delay to which he replied, my paper must have gotten shuffled under other papers then finally said "whatever" ,,,don't think he knew I was the customer who had been there for well over 3 hours. Simply pitiful service. More

Great customer service provided by Jennifer Shipp! She was very attentative to keep me informed while I was waiting in the customer lounge area. Lounge was very clean and comfortable for customers. Also was very attentative to keep me informed while I was waiting in the customer lounge area. Lounge was very clean and comfortable for customers. Also upon 7:30am arrival, there was a line waiting to check-in, Vicky was very friendly to all and greeted everyone with a Good Morning. More

Got a great deal on our 2020 Fusion Energi from here. Brought it I n for it's first service. Fast, efficient and free! Highly recommended. Brought it I n for it's first service. Fast, efficient and free! Highly recommended. More

They have a comfortable waiting area. They are courteous and professional. Pricing for repairs are reasonable and they work on Saturdays. (ssssssssssllffm;eqqeWS;LMZC;MD;MZC;M) and professional. Pricing for repairs are reasonable and they work on Saturdays. (ssssssssssllffm;eqqeWS;LMZC;MD;MZC;M) More

Great experience and friendly folks. Would recommend stopping by anytime. Had us out the door at the end of the day and on our way stopping by anytime. Had us out the door at the end of the day and on our way More

Renee was fantastic, helpful and very knowledgeable. Finance was a breeze. We were in and out quickly. We are so happy with our new purchase and will be going back again!! Finance was a breeze. We were in and out quickly. We are so happy with our new purchase and will be going back again!! More

Mallory Food had prompt response, friendly and super helpful! Especially John, our sales guy. He’s about the most efficient, no pressure, kind person we’ve ever met in sales. Ask for John! helpful! Especially John, our sales guy. He’s about the most efficient, no pressure, kind person we’ve ever met in sales. Ask for John! More

I took my 2019 F150 Diesel in for an appointment to replace the shield on the oil pan which had quite literally fallen off. It was "repaired" with a wire tie and I was told they did not have the proper replace the shield on the oil pan which had quite literally fallen off. It was "repaired" with a wire tie and I was told they did not have the proper sized bolt for a permanent fix and they would finalize the repair on my next oil service. Yes the shield fell off again in the interim. On the 30,000 mi service they neglected to change - as the book requires - the fuel filters. "Not necessary" I was told. When I asked that they put that in writing I was asked to bring the truck back for the filters. When I arrived for the appointment the parts were on back order. So, another appointment and another 2 hour drive round trip. (They did not charge for the labor due to their mixup which I appreciated.) A few weeks later I noticed severe cupping on the front tires while in FL. Seems they neglected that at the time of service and did not check the alignment. So at 40,000 miles my tires were shot. In the meantime I had a recall from Ford - actually a TSA - on the ERG valve. Parts on back order I was told. That was in November. In December I was told some of the parts were in but not all. It's now the end of March and no word from Malloy. The folks are very nice and polite. But there are serious service quality control issues. More

Working with the staff at this dealership has been the best experience. Everyone is so nice and willing to go the extra mile to make purchasing your vehicle to maintaining it a pleasant, easy, and stress best experience. Everyone is so nice and willing to go the extra mile to make purchasing your vehicle to maintaining it a pleasant, easy, and stress free experience. More

I always have fast, friendly and efficient service. Work requested is always done and the price quoted is always exact. I will continue to use your service department. requested is always done and the price quoted is always exact. I will continue to use your service department. More