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Malloy Ford Charlottesville
Charlottesville, VA
227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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227 Reviews of Malloy Ford Charlottesville
January 22, 2021
Went in on 12/7 to get my truck appraised after waiting for over an hour truck was driven but no appraisal was done. Made another appointment for 12/11 at 1pm to get the appraisal finished. Test drove two for over an hour truck was driven but no appraisal was done. Made another appointment for 12/11 at 1pm to get the appraisal finished. Test drove two trucks decided on a 2020 F150. During the process of working out the deal the first sheet they showed me had the price of the truck minus trade appraisal, dealer incentives and rebates plus regular fees/taxes. After I gave them my payoff they brought back and updated sheet which was missing the dealer incentives. My guess is they left it off cause my payoff was less than the appraisal. It took me 30 minutes with the salesman going back and forth for them to admit that they left it off. I signed all of the paperwork that night and picked up the truck the next night. I had to pay the 12/24 loan payment on the truck I traded in for some reason they couldn't send in payoff. They finally sent in payment overnight on 1/6. My bank paid off loan and said it will take a week for me to get the difference. I am out $100 on finance charges since it took Malloy Ford 26 days to send in payoff. I highly recommend going to a different dealership since this place is a stealership or add 30 days of interest to the payoff. More
by David
Employees Worked With
Jeff Willson
December 26, 2020
Clean, to the point, and upfront! Very polite and accommodating. I had to run an important side errand the day of my purchase. My agent Renee Stickley personally helped me do it. . I will purchase ag accommodating. I had to run an important side errand the day of my purchase. My agent Renee Stickley personally helped me do it. . I will purchase again from Malloy Ford in the future. More
by deerclansmen29
Employees Worked With
Renee, Stickley
November 30, 2020
Repaired and serviced my Explorer promptly, courteously and professionally. I especially appreciated the shuttle to my home and back. They found a problem with the vehicle that I did not know about and r and professionally. I especially appreciated the shuttle to my home and back. They found a problem with the vehicle that I did not know about and repaired it. More
by PeteVinoEsq
Employees Worked With
Stacy Beachy
November 18, 2020
Despite an initial, major disappointment with the service desk during my first visit, I am giving Malloy Ford a 5 star rating for their efforts and success in correcting the issue and doing the right thing. desk during my first visit, I am giving Malloy Ford a 5 star rating for their efforts and success in correcting the issue and doing the right thing. That's something which is seemingly rare these days. I appreciate it very much. If you're considering them to service your vehicle, please don't hesitate. They'll treat you like family. Thank you. I would like to specifically commend Glen Beachy (Service Manager) Stacey Beachy (Service Consultant) and Gabe Bailey (Service Technician & US Marine CORPS Veteran) for their outstanding work. Best regards all. More
by David T.
Employees Worked With
Glen Beachy, Stacey Beachy, Gabe Bailey
October 30, 2020
Horrible behavior from their Sales Department. Never in office, or in office only when they feel like being in office. Never answer calls. They have ignored my calls to the point I can't put in words. Seve office, or in office only when they feel like being in office. Never answer calls. They have ignored my calls to the point I can't put in words. Several times too. Leaving them voice mails without ever getting a call back. Smh. More
by augmin8
Employees Worked With
No one ever answered
October 26, 2020
Easy process, easy sale, friendly staff. I drove a little distance to get a huge deal. I would recommend and have recommended this dealership to many friends and family. distance to get a huge deal. I would recommend and have recommended this dealership to many friends and family. More
by Tphensley
Employees Worked With
Eric Eavey
October 19, 2020
Everyone was very nice and helpfully the service way good the price was less them what they Estimated thank you very much look forward to come back the price was less them what they Estimated thank you very much look forward to come back More
by billytwigg
Employees Worked With
Tina Smith
September 22, 2020
Everyone that I worked with at Malloy Ford was amazing. This was by far the easiest car buying process I have ever had. Thank you for making this enjoyable. This was by far the easiest car buying process I have ever had. Thank you for making this enjoyable. More
by timothy.f.herbert
Employees Worked With
Andrew Young
September 20, 2020
I was NOT expecting to buy a new vehicle, but Mr. Spencer exceeded the expectations by being both personable and professional. He created a comfortable environment and made everything easy. exceeded the expectations by being both personable and professional. He created a comfortable environment and made everything easy. More
by nsbv
Employees Worked With
Nick Spencer, Rusty Russell
September 16, 2020
Excellent service and pricing. when, I needed an emergency repair, Todd was able to get my service needs handled quickly. I greatly appreciate his help. emergency repair, Todd was able to get my service needs handled quickly. I greatly appreciate his help. More
by smjcricket
Employees Worked With
Todd Wheeler, Service Advisor
