Malloy Ford Charlottesville

alled to verify if they had a specific vehicle on their lot and set up an appointment to come see it. Informed Gavin that I would be driving in from Richmond to see the car. When I arrived the vehicle was lot and set up an appointment to come see it. Informed Gavin that I would be driving in from Richmond to see the car. When I arrived the vehicle was not there someone had taken it for their spouse to see. I was told I could wait 30 min for the person to return with the vehicle and if he wasn’t going to buy it I could test drive it. When I called no one said we already have someone looking at it. We will call you if they decide not to purchase it. So I ended up driving 160 miles round trip and wasted 3 hours of my day. Sad business practice. They lost a customer on 43 k sale. All they had to do was call. Do not recommend doing business with a company that has no concern for the customer. It’s their policy for appointments only. Maybe they should have the vehicle their for the appointment. I highly recommend finding a dealer that cares about the customer More

This is my second F150 I've bought from Malloy Ford. I was very pleased with the service I got and the ease with talking with the sales associate (John). I felt no pressure like you do at other dealers an was very pleased with the service I got and the ease with talking with the sales associate (John). I felt no pressure like you do at other dealers and they were very helpful and completely answered my questions. I used them for all my service needs with my previous F150 and plan to continue to use their service department on my new F150. Their new location is a much better improvement over their old one on Pantops. Glad they made the move. More

I have been with Malloy since they came to Charlottesville and they are always prompt, efficient and professional.... I will continue to have my cars serviced here. Charlottesville and they are always prompt, efficient and professional.... I will continue to have my cars serviced here. More

I purchased two vehicles from Malloy since September of 2017 and have been very pleased with both of them. Since then, I have used the service department on five occasions, two for routine maintenance, th 2017 and have been very pleased with both of them. Since then, I have used the service department on five occasions, two for routine maintenance, three for minor recalls. In every case, service was satisfactory, and the people were notably helpful and friendly, particularly the latter. The new facility provides improved spaces and seems to function well. However, the new location is substantially less convenient for me and significantly limits my ability/desire to go there. More

Todd Wheeler and his maintenance team are the main reasons I keep returning to Malloy Ford for serving my Ford Explorer. Todd tracks my service history, advises with excellent insights about my vehicl reasons I keep returning to Malloy Ford for serving my Ford Explorer. Todd tracks my service history, advises with excellent insights about my vehicle, and his team gets the work done well. I trust Tom and his team. More

excellent serivce The service at Malloy Ford was very prompt, courteous, and professional. I was able to get my Explorer back the same day I left it and it was even cle The service at Malloy Ford was very prompt, courteous, and professional. I was able to get my Explorer back the same day I left it and it was even cleaned inside and out. More

Great service I have to say this about Molley Ford that the service I received was first class and the advisers Todd,Vicky and lead technician went beyond my expect I have to say this about Molley Ford that the service I received was first class and the advisers Todd,Vicky and lead technician went beyond my expectations More

They were more then willing to assist you and sell! They did however lie to us when we found some scratches and dent in the vehicle, they said for us to bring it over, wait time is horrible!! Then when they did however lie to us when we found some scratches and dent in the vehicle, they said for us to bring it over, wait time is horrible!! Then when they took it back to buff it the man that does the buffing said I can’t buff this anymore I’ve done it 4 times it can’t be buffed anymore! So they knew about it when they sold it to us! More

I made a appointment for Saturday 930am to buy a new truck they had on there lot. After driving 6 hrs and 300 miles I got to the dealership , only to be told that they sold the truck Friday evening.... truck they had on there lot. After driving 6 hrs and 300 miles I got to the dealership , only to be told that they sold the truck Friday evening....! They did help me find another truck and had it delivered to my house but I’m not so sure I will make that drive again to purchase a vehicle that may not even be there. More

If only I could get the truck I purchased!! 'This dealership was great, and everyone I came into contact there was great. In fact they found the only 2020 F-150 configured as I wanted, in the e 'This dealership was great, and everyone I came into contact there was great. In fact they found the only 2020 F-150 configured as I wanted, in the entire United States of America. Unfortunately, the trucking company that Malloy contracted with to pickup my truck turned out to be a money-grubbing crook, so I am still waiting to get delivery of my truck (which is now hoped to be NEXT Wednesday). If it comes, and if I get it delivered, it should be great, as have been each ford I have ever purchased. This is a post delivery update. I did get my truck yesterday (July 14). But the "detailing" that was expected (on a new vehicle), turned out to be much less than was expected The engine in the vehicle I have driven for the last four years is still cleaner than what I got yesterday. It appears that Malloy Ford did not even open the hood to look at how dirty the entire engine compartment in my truck was. And the side steps that were negotiated with the purchase turned out to be only on one side, so that is also a disappointment. But I likely would still return to Mallory Ford, in Charlottesville, for future automotive needs. More