Malloy Ford of Winchester

BEWARE! !!!! I have bought cars from at least 20 dealerships and have never had a worse experience than here. So many problems that it is just crazy. 3 months !!!! I have bought cars from at least 20 dealerships and have never had a worse experience than here. So many problems that it is just crazy. 3 months after purchase and they refuse to send me my license plate and keep blaming the DMV for their own ridiculous incompetence. I can’t even drive the car because they said they can’t send me anymore temporary tags. I have asked to speak to a manager and they manager is actually refusing to call me and had the sales guy tell me I should call the DMV, even though they are supposed to file everything with the state! And that’s after I already had major problems with them during the sales process because after they agreed to sell me the car and we had a deal, their manager tried to sell it to someone else only for that to fall through and they came back and begged me to close the deal. They are unprofessional. They are rude. They are dishonest. But most of all, they are absolute morons. STAY AWAY FROM THIS CRAZY DEALERSHIP! More

If I could give them one less star I would. A nightmare start to finish. From the $60,000 lemon they sold us to the xx of when we had to bring it back for it to be looked at. After leaving me w A nightmare start to finish. From the $60,000 lemon they sold us to the xx of when we had to bring it back for it to be looked at. After leaving me waiting for 5 hours in the waiting room while they supposedly secured a rental for me, I arrived at the Hertz rental place where they informed me that I had to not only put a security deposit down on the vehicle, but that I also had to use my insurance and if anything happened to the vehicle, it was all under me not Ford. Do not, I repeat, do not deal with these people. Our brand new Ford Ranger with less than 1,000 miles on it shouldn’t have anything wrong with it in the first place and the fact that they did nothing to rectify the situation is ludicrous. More

Called to check on a vehicle in stock and spoke to Logan. The vehicle was available, so we headed that way. Logan called back to let us know that the vehicle did not pass inspection and the estimate for repa The vehicle was available, so we headed that way. Logan called back to let us know that the vehicle did not pass inspection and the estimate for repairs was $3000+ and he wanted to be fully transparent with that. We found a car at a neighboring dealer that is within the same family and he could help us with that. Logan was awesome! He got us a great deal on our “new” car. Christa in Finance was just as awesome! She kept us in the loop and called several banks to see if they could do better on the rates. Will definitely be back! More

We had a very good experience with our salesperson, Jonathan Bayliss. Our purchase went smoothly and financing was a breeze. Wish we needed a second car because we would go with Jonathan again! Jonathan Bayliss. Our purchase went smoothly and financing was a breeze. Wish we needed a second car because we would go with Jonathan again! More

Please disregard my last review. Your location has very kind and loyal associates. Sorry for the inconvenience. Your location has very kind and loyal associates. Sorry for the inconvenience. More

I did not specifically have a problem with the process. My problem was that the vehicle was extremely overpriced. It took forever to get my plates, and they charged me more after I had already paid the r My problem was that the vehicle was extremely overpriced. It took forever to get my plates, and they charged me more after I had already paid the required prices for my plates. We were talked into purchasing an extended warranty that did not cover the price of the thermostat issue that should not even been an issue if they had serviced and checked the vehicle over before selling it. This was 2 months after we purchased the vehicle. Then, 2 more months later, the check engine light came on again. The O2 sensor went bad. The vehicle only had 75000 miles on it. Called about the warranty. Was told that O2 sensor was not covered, because it was normal wear and tear. I asked for a copy of the warranty information to be emailed to me. That never happened. xxx! Now we have traded the vehicle after only owning it for 7 months, because I don't want to deal the dealership and their brushoffs any longer. We have been calling them to get our refund for the extended warranty, but getting no resolution or anyone to answer the phone in the finance offices. I DO NOT recommend purchasing a used vehicle from this dealership what so ever!! More

A positive experience. Of course, it would have been even more positive if I actually had the car. I think they could have done more to speed up the buying process since I Of course, it would have been even more positive if I actually had the car. I think they could have done more to speed up the buying process since I was under a time crunch. They were willing to work through email since I was out of state. It would be awesome if Malloy Ford moved into the 21st century of technological advances and internet shopping where someone from out of state could sign paper work / notarize without the slow snail-mail process. E-signing is a common business practice. Also, not too thrilled with their website advertising, which is deceptive, since the posted price includes all discounts: 1st responder, recent college graduate, ect. All Malloy Fords seem to have a $900 Processing Fee, which is quite high considering it's paying backroom staff for paperwork duties. In other states, there are caps at $100 to avoid this consumer abuse. Can't blame the employees for some of these policies. I still need a car, have money to spend, qualified for financing, and ready to buy ASAP, so any non-Malloy Ford dealers can reach out to me and sell me a car TODAY. More